Just Eat España Reviews 

7,980
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Ordered because it said delivery was 25 to 35 minutes. After an hour the food hadn't even left the restaurant and after another 15 minutes it still hadn't left despite the driver allegedly being on h... See more

Rated 1 out of 5 stars

I ordered food, had to pay in adavance but the food never arrived. Then, I contacted the restaurant and they told me the kitchen had already closed and I had to contact Just Eat. Their customer servi... See more

Rated 3 out of 5 stars

The website has really become terrible in the last few years, the move to a single page setup and just the general setup is really sub par. You should revert back to the older site as its really poor... See more

Rated 5 out of 5 stars

Always on deliver on time and the choice of products and services continues to grow. There have been a couple of occasions where my food orders have been later than scheduled, but all in all the servi... See more


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2.2

Poor

TrustScore 2 out of 5

8K reviews

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2.2

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(7,980)

790 reviews in the last 12 months

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Rated 1 out of 5 stars

Delays 90% of the times or no delivery

Made a request, after 1 hour delay still stating 'waiting' called, they Will give the money back in 72 hours. My issue:happened múltiple times, this time i waited for 1 hour and 30min before calling them (paid number) and they don't give you that money back. Not a single extra Credit, cupon, whatever to compensate you.

26 July 2022
Unprompted review
Rated 1 out of 5 stars

Lazy and bad customer support

They allow restaurants to send orders that are incorrect and if you contact they’re customer service they don’t help in any way, even when you send proof that it was wrong. Please reconsider who you hire to provide customer support, Angel R would not even reply to the messages.

16 July 2022
Unprompted review
Rated 1 out of 5 stars

Totally unacceptable practises..

Tonight i ordered a meal from just eat.es. When i placed the order it was immediately declined by the resteraunt 'Door to India' in son calieu, Mallorca. The order was never accepted or comfirmed by the resteraunt. They declined it immediately... But have still deducted the funds from my account, for a service they knew they wouldn't be providing... And now say i will have to wait a number of days for a refund?!! To me that's more a case of fraud or deception on their part... I'm honestly enraged at this policy!!! Just wondering if you could please provide me with details of just how much money 'just eat' generate each year from this fraud. Just the interest alone over a year of holding onto customers funds unfairly i would imagine are millions of dollars a year. This is a blatant deception and as a customer of over ten years i will never give business to such a greedy, profit driven, uncaring and dishonest company again. What a disgusting way to run a business. You should genuinely feel ashamed. David Black. Ret Ministry of Justice.

21 May 2022
Unprompted review

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