Just ask Reviews 

125
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the service, describing it as unsatisfactory, often receiving generic answers that were freely available online. Customers frequently reported being charged significantly more than the initial advertised price for a single question, with unexpected charges appearing on their cards. These unexpected charges often led to frustration, as people felt there was a lack of clarity about the true cost. A significant number of people also felt that they were unknowingly enrolled in monthly subscriptions, despite agreeing only to a one-time fee. Reviewers found it difficult to cancel these subscriptions and obtain refunds for the unexpected payments, even when the service provided no value. Some customers mentioned that their banks intervened to block problematic transactions, highlighting the severity of the billing issues.

What people talk about most

Payment

Reviewers express significant dissatisfaction with payment practices, frequently reporting unauthorized and... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected and... See more

Subscription

Customers consistently note negative experiences with subscription practices, often reporting that an initial... See more

Service

Users describe negative interactions with service, with many reviewers expressing concerns about hidden... See more

Refund

Clients share negative opinions on refund experiences, with many reporting issues with unexpected charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Rubbish service, scamers. They provide same answer you can read for free in internet, they are not financial advisers. They have a hook price (10£) for a financial querry, after one week they charge... See more

Rated 1 out of 5 stars

Watch out this is a total scam our tracking system has found them to be in lagos Nigeria also Pakistan & are using britsh numbers & mobile numbers.through vpns they will ask for £1 & bank details so t... See more

Rated 1 out of 5 stars

I wish I could give it negative stars. They are criminally deceptive. They say they charge a fully refundable $5.00 to talk to a technician. Yet, they charged $70.00, and DIDN'T even answer the ques... See more

Rated 1 out of 5 stars

Just Ask is a SCAM. The crooks that run it have a smart "business" model. They prey on unsuspecting people who think they are getting technical or legal help from another organization. I paid the "ful... See more


Company details

  1. e-Commerce Service

Written by the company

Just Ask est une société commerciale spécialisée dans la vente et la distribution de divers articles . Afin de satisfaire ses clients, Just Ask vous donne la possibilité de commander en ligne sur son site . Parmi les produits vendus sur Just-ask.tn, vous trouverez l'électroménager, accessoires informatiques, outillages , articles de jardinage.. Just Ask vous offre le meilleur rapport qualité prix .


Contact info

1.2

Bad

TrustScore 1 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(125)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware

Beware! You will be charged over and over again even though there was no membership. Tried calling and immediately get busy signal. I have cancelled my card and ordered a new card.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

A total scam

A total scam! A complete ripoff posing as offering assistance. I was trying to buy perfume and having trouble, they popped up saying we can help you with your purchase all you need to do is ask, so I typed my question. Not only could I not make my purchase, but they robbed fifty dollars from me. A dirty business!

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Just Answer using slight of hand to get you to sign up

I was trying to sort out a subscription problem with Paramount Plus and was asked if I wanted to be transferred to a technician.I clicked yes and a window popped up asking for my credit card details. I thought the payment was going to Paramount but it turned out that I was signing up to Just Ask for a one time fee of £1 then £39 per month. As soon as I realised this I contacted Just Ask to say this had been done in error and requested a refund which they refused stating I had agreed to the terms and conditions of their service. Those terms and conditions never appeared on the screen. They refused to give a refund so now I have requested my credit card company to make a chargeback. I feel Just Ask are using dubious tactics to get money from you

28 June 2025
Unprompted review
Rated 1 out of 5 stars

i asked for legal advice,

i asked for legal advice,
over a neighbor that cut 2 oak trees on my lot.
1 died , the other is alive but cut back 4 feet onto my lot.
they asked me for $5.00 too have a attorney call me.
they tried to bill me $60.00 on my CC.
but my CC bank felt it was fraud. and denied the payment.
watch your "6 "with just ask.
it's a fraud billing set up..

20 May 2025
Unprompted review
Rated 1 out of 5 stars

I had a question about a download after…

I had a question about a download after scrolling 3 pages of legal bs it was noted I would be charged $5 but it would be redeemed . I was on hold 5 minutes no person came on line so I signed off, Only to see a $55 charge on my credit card 30 minutes later. What a scam!!!!!

18 April 2025
Unprompted review
Rated 1 out of 5 stars

It's A SCAM!

I asked a question about appliance repair a couple of months ago and, although was told the service would cost $15, was charged $55. Then a recurring charge of $33 showed up on my statement today.

Ironically, when I was finally able to get "support" to try to cancel, I was interacting with an AI bot that wanted to charge me another $5 plus a $30/month fee.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam, hoping you don't check your credit card statement. I was told a $1 fee for the answer to my question. Later I was charged a $55 fee and the next month another $55 fee. I was never told this would be an on going charge until you figure it out and call to cancel, then they are sorry but they can't refund your money. BEWARE!!!

20 March 2025
Unprompted review
Rated 3 out of 5 stars

Fee was a scam but advice was excellent

Website says it is $5 for first visit, but I was charged $55 which was for one month. Two weeks later I sought more advice online but was asked to pay monthly fee again. No place on website to cancel. AI was of no use and could not get to person Finally found ph. # (800-064-0961) on my PayPal account and got to customer service. Rep. told me that my account was closed same day as I pd. for a month. He gave me a refund which went through immediately on PayPal.
The advice I received was excellent and helpful in my situation. Really liked the lawyer, Chris Fried, who was very knowledgeable and took time to be sure I could follow through on his advice.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Dr left innaproptiate delays between…

Dr left innaproptiate delays between communications I feel to try to get me to call at cost of £34,very frustrating tactic particularly when Ur unwell ,then overloading me with messages after I asked to cancel,the whole experience leaving me exhausted

30 January 2025
Unprompted review
Rated 1 out of 5 stars

Total scam company

Total scam company. They say for just £2 you can get an evaluation on an item. Turns out you are somehow signing up for much more and they start taking regular payments of £24 from your account. I’ve had to fight it with my bank and it’s taken a year for them to agree that I’ve been scammed and start fighting for my money back. Do. Not. Use. This. Company. They are thieves!

24 January 2025
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY

was trying to contact Amazon. Just ask popped up so I asked my question. NOWHERE do you see paperwork that says you will be signing up for a service. Mine said 1.00 fully refundable. The charge came to 52.00 fully UNREFUNDABLE.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers. Said a 5 dollar refundable charge and charged me 46 dollars to ask a question. They contact to get refund no one cares about the fact I was mislead. Please don't waste money like I did on these scammers

19 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam to the MAX

I contacted these SCAM pro's this morning at what I thought was at the advice from Apple Computer, but it was NOT. First their AI bot Pearl told me the cost was $1.00, but it turned out to be $56.00 and I had to wait to find out my answer that was simple, my Macbook Air was old and no longer updateable. Then JustAsk cancelled what was supposed to be a month long subscription to their service. Do NOT use this company for anything, they will just take your money, wait until you can talk to apple support for free which is what I should have done. It's plain and simple a SCAM nothing more, nothing less PERIOD.

19 January 2025
Unprompted review
Rated 1 out of 5 stars

I was scammed of 29 euro like that I…

I was scammed of 29 euro like that I was charged a euro and out of nowhere my account was charged 29 euro and they also said they would charge me again at the end of the month, unfortunately I used Revolut but they were helpful

14 January 2025
Unprompted review
Rated 1 out of 5 stars

I have also been scammed too

I have also been scammed too. $440 in total. My bad for not really checking my account properly each month, but I never signed up for a membership. Does anyone want to band together a make a class action lawsuit against this obviously fraudulent company

8 January 2025
Unprompted review
Rated 1 out of 5 stars

This company should be sued by the…

This company should be sued by the police immediately. I'll do my very best. They charge me 55 dollars every month for a so called membership I never signed up for. They hacked in on my credit card. I never asked them for help. Nor did they help with anything.

28 December 2024
Unprompted review
Rated 1 out of 5 stars

Beware

This service said they were charging me $1 for advice and they tried to debit my account $55. Fortunately, my bank suspected the fraud, and they locked down my debit card before the charge could go through. Just Ask is dishonest. User beware.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

I was charged £1 for advice which did…

I was charged £1 for advice which did not help. They then tried to take £30 out of my account without my permission. Luckily my bank stopped it but I had to get a new card ordered on Christmas Day. Total scam artists, stay away.

25 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look