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True Origin Reviews 

733
•
TrustScore 5 out of 5

4.8

Online Food Ordering Service
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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's vision and mission, highlighting their commitment to sustainability, quality products, and prioritizing people and the planet. Many reviewers appreciate the excellent range of fair trade and organic products, often describing them as delicious and of high quality. The delivery service is frequently commended for being prompt, efficient, and well-packaged, with items arriving safely and in good condition. Reviewers also value the company's strong relationships with producers and their efforts to share stories about the people behind the products. However, some customers experienced issues with packaging quality, leading to damaged items like ripped rice bags. A few other people also felt that the newsprint used for stuffing was too thin and not easily reusable, and one customer noted a shorter best-before date on teabags than advertised.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the excellent range of fair trade and organic... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and efficient... See more

Order

Consumers find the ordering process to be a positive experience, often highlighting its ease and efficiency.... See more

Quality

Customers consistently express satisfaction with the high quality of products, often describing them as... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more

Rated 5 out of 5 stars

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more

Rated 5 out of 5 stars

I bought the Garlic & Herb, sweetly spiced cashews and the Garlic & Herb cashew nut butter at the Scottish Ideal Home exhibition, the Garlic & Herb are delicious I am having to ration myself so they... See more

Rated 5 out of 5 stars

A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more

Company details

  1. Online Food Ordering Service

Written by the company

True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.

Contact info

4.8

Excellent

TrustScore 5 out of 5

733 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(733)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

The order came very promptly to N…

The order came very promptly to N Ireland. I have had problems ordering from another Fair Trade Company. Sometimes the order came to N Ireland only for it to be sent back to England again. This is the second time I have ordered from True Origin. Both times the order arrived promptly.

6 July 2025
Rated 5 out of 5 stars

Great service

Orders are dispatched in good time and the contents are well packed and are exactly what I ordered!

18 June 2025
Rated 5 out of 5 stars

Purchase

Website is easy to use. I was called to advise of a short delay to the package shipping and was asked if that was OK. Then an email was sent to say that it had been dispatched on the date that I was advised it would.

2 June 2025
Rated 4 out of 5 stars

Goods came well packaged and as…

Goods came well packaged and as ordered. Disappointed that the two boxes of Traidcraft tea have best before date of July which is very short dated and I can’t sell them on a stall in July at full price.

13 May 2025

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