Jtpierpointutilities Reviews 

134
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the team's professionalism, knowledge, and efficiency in handling water pipe repairs and installations. Many appreciate the staff's hard work, promptness, and ability to complete jobs quickly, often under tight deadlines. Reviewers frequently mention excellent communication, noting that they were kept informed throughout the process and received clear explanations. People also commend the team for their exceptional tidiness, consistently cleaning up the work area and leaving sites as they were found. The staff's friendly and polite demeanor, coupled with their willingness to go above and beyond, contributes to a first-class experience. Many customers felt confident leaving the team to work unsupervised, trusting their expertise and dedication to a high standard of work.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting excellent communication, organization, and a... See more

Staff

Customers consistently note positive experiences with staff, praising their professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

After STW advising we had a leak under our property we found Todd and his team through recommendation! Cannot fault the work done and the reinstatement at the end is very neat also, very friendly, exc... See more

Rated 5 out of 5 stars

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, le... See more


Company details


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4.9

Excellent

TrustScore 5 out of 5

134 reviews

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4.9

All reviews

(134)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Todd was incredibly helpful …

Todd was incredibly helpful and professional. He managed to fit us in a week earlier than scheduled to replace our mains supply line, which was a massive relief for us as we had other work planned. He gave us lots of useful advice and the job was completed to really high standard. Would not hesitate to recommend.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with Todd and tom

Extremely pleased with Todd and tom, they came the time we agreed, very professional and plotite did the job efficiently and with expertise, highly recommend them my garden was left better than they found it brilliant.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

This company was professional and helpful from the 1st point of contact. There pricing is very resonable. They completed the work quickly leaving the site clean and tidy. The guys were helpful and approachable explaining everything in a way we understood so everything was clear. Definitely recommend these guys

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Tod was so helpful & did a fantastic job. Put in a new water supply & 7 outside taps throughout my garden. Very professional & knowledgeable I would highly recommend him without question

27 March 2025
Unprompted review
Rated 5 out of 5 stars

I can't thank Todd enough for all of…

I can't thank Todd enough for all of his help with an issue I had, he took time on many occasions talking to me and picking up my endless messages ! Sorry Todd 😞 you were very patient and informative, i had every faith that you were the man for the job., and on Thursday you proved me right ! 1st class job, very professional and polite. Thanks again

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service, thanks Todd

Todd was recommended by a friend, he was very friendly, helpful and explained exactly what needed to be done, we had a small leak on a pipe that ran externally for 300m. He had the right equipment to do the job quickly and efficiently. Well done Todd you are a star, would highly recommend this company

19 March 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommended - Positive experience from the start to the end.

Todd was recommended by an employee of Seven Trent Water following a underground pipe leak being found. Right from the start the experience and service has been excellent. He had good communication, prompt with attending to the work and completed it all within one day. He and Tom (his colleague) have a friendly approach with no awkwardness and get the work done. I would highly recommend using JT Pierpoint Utilities! Deserve more than 5 stars.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Informed by Severn Trent that we had a…

Informed by Severn Trent that we had a leak in a water pipe on our front drive. Contacted Todd through a recommendation and he came to assess the work required. After approving his quote he was able to do the work within 2 days. I was worried about the amount of mess this could mean as we have block paving and didn't want it to be spoilt. Needn't have worried, after removing only the parts required and laying a new pipe from the road to the kitchen, all was returned to perfect order, you could not tell it had been disturbed. Todd and his colleague Tom worked so hard and the work was completed in 2 days, they were both extremely professional and courteous and would highly recommend. Thank you both for a job well done.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Todd came highly recommended by an…

Todd came highly recommended by an employee of Severn Trent Water after a mains leak was discovered on my property. He was professional, efficient and got the job done without issue.
I would highly recommend jt pierpoint utilities to anyone having water leak issues.

Much appreciated
Thank you

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Under drive leak

Spoke to Todd about a leak we had under our driveway, within a few days he turned up, repaired it. He left it cleaner than it was in the first place! Couldn’t recommend him enough, a huge thanks again mate!

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Main Water Supply Leak.…

Informed by Severn Trent that my mains water supply had a leak, Todd came over within a day, assessed the job and quickly suggested a remedy. He and his colleague, Tom, were on site within two days and installed a full new water supply pipe. This involved a lot of digging and using the ‘mole’ tool. They never stopped and the works were completed within 2 days.
I was really impressed by Todd’s knowledge and professionalism and by the hard work by both.
After the works they completely cleared the site leaving no mess whatsoever.
I would not hesitate in recommending Todd and Tom to anyone, really impressed with their clean and tidy hard work.

23 January 2025
Unprompted review

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