Jtpierpointutilities Reviews 126

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional and helpful staff. Many people highlight the team's efficiency, expertise, and commitment to completing jobs to a high standard, often going above and beyond expectations. Reviewers frequently mention the staff's punctuality, clear communication, and the thoroughness with which they clean up after completing the work, leaving sites tidy. The company is often recommended for its reliable and expert water pipe repair services, with many customers appreciating the quick response times and the detailed explanations provided throughout the process.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a new water feed to my home to improve pressure and flow in the house. Todd and Tom were very quick to respond, visit and quote. They then undertook the work soon and on time and to a very hi... See more

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Found Todd on Seven Trent registered companies list, he responded quickly and came out to quote for the job the following day. He replaced my old lead pipe with new plastic ready for my builder to... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

Highly recommended

I needed a new water feed to my home to improve pressure and flow in the house. Todd and Tom were very quick to respond, visit and quote. They then undertook the work soon and on time and to a very high standard. Todd went the extra mile in sorting out a few associated issues and the results are excellent - I have not hesitation in recommending them.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Super hero to the rescue.

After being messed around by the big water authorities and having had no clean water in the property for almost two weeks, I had the good luck to contact Todd at JT Pierpoint and the assistance and immediate response was incredible he arrived the following day located the problem and is making every effort to undertake the work as a priority. His professionalism knowledge and work ethic was a welcome change in this day and age A ++++

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great workmanship

A very highly skilled, hardworking expert who was very professional is the work they did. Would fully recommend them.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

JT Pierpoint utilities

JT Pierpoint utilities,
Attended our renovation property to
re route and install a new mains supply.

They carried out the works in a professional timely manner and considerably cheaper than other companies who quoted for the works.

I would recommend JT PIERPOINT to anyone who is having utility works done.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Competent and Caring

A service with integrity! Had a leak under my patio. It had rare imported tiles. Todd was very professional turned up when he said he would. Did the whole job in a day including lifting and re-placing the same tiles without breaking them. I wish all tradesmen had his care and work ethic. 10 out of 10.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Leaking lead mains water supply replaced

Severn Trent informed us our mains water supply had a leak and arranged for their engineers to investigate. We were informed we needed an approved contractor to repair it. We contacted J T Pierpoint to give us a quote. The lead pipework was replace with plastic, under and existing block pathway, and completed in 2 days. This installation involved digging / moling, and tidying the area when completed. We were extreamly happy with the quality of the work carried out , and can highly recommend J T Pierpoint .
Thanks Tod

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service, highly recommend

From my initial enquiry I was impressed with Todd’s attitude to help resolve my water leak. Really good customer service and very professional. He came out to my property early on a Sunday morning to review and offer advice before providing a very prompt quote giving estimates for potential different scenarios.
Himself and Tom arrived on time to start the works and after initial investigations offered advice on different options. We ended up opting to replace the old water supply pipe to the property and relocating the stop tap. They worked extremely hard and carried out the works to a very high standard. I was really impressed with how well they completed the ground works afterwards. You could barely see where they had been and left the job really tidy. Highly recommended!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

JT Pierpoint Utilities did an amazing…

JT Pierpoint Utilities did an amazing job to fix our water leak. They came out to quote straight away, and booked us in so quickly at a time and date that was convenient. On top of that the work they carried out was exceptional, and our water pressure has never been so good. I cannot recommend Todd enough, he kept us in the loop all throughout the process and filled the holes and relaid our driveway. If you need any water leaks fixed I would not hesitate recommending JT Pierpoint.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, explained everything clearly, what would need doing, likely cost for repair, came when said and did the repair. Would highly recommend Todd for efficiency and professionalism, Great job.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish

We had a leaking water pipe somewhere under the front garden and were dreading the disruption. From the moment these guys arrived, any worries disappeared. They quickly located the leak with minimal disturbance and carried out the repair efficiently and to an exceptionally high standard.

The quality and speed of the work were second to none. Just as importantly, the team were friendly, helpful, and extremely professional throughout, taking the time to explain what they were doing and leaving everything tidy afterwards.

I wouldn’t hesitate to recommend them to anyone dealing with a hidden leak or similar issue — genuinely excellent service!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Very Professional job from start to completion

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, left the site tidy and clean. Would thoroughly recommend JT Pierpoint

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Todd is a diligent an knowledgeable…

Todd is a diligent an knowledgeable engineer who applies expertise to solve unusual problems.

He completes the job in hand and leaves the house and garden in a tidy condition.

I rate him highly since the work to be done was unusual.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Job well done 5 stars

Had Todd to a leak outside my property he was on time and got straight to work
The leak was fixed within hours all done and tidy very professional job
Hes a top man and would recommend to anyone

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Service

I contacted Todd regarding an outside underground water pipe leak at my mums house . He response to my call was fast and professional . He and Tom came and fixed the leak the same week exactly on time as agreed which at Christmas time was amazing . His work was fantastic and everything was cleared up and as tidy as before . Very impressed and I would recommend his company
100% .

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Great job

From the initial contact to the finished job I am 100% happy. The price they quoted was fair and my property has been left tidy. Highly recommended.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

After making contact about my water…

After making contact about my water leak, we managed to get fitted in the next day. Did a great service and got the job done in great time. The area where the work was done looks good as new. Would highly recommend!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Top job!

I have recently used this company to fix an underground water pipe leak, which the water company would not replace. Todd gave a fantastic service, from start to finish. He was very amiable and easy to talk to, explaining exactly what needed to be done and gave me two options, one cheaper than the other. We arranged a mutually convenient time to do the repair and he was very prompt and reliable. He kept me informed throughout, and sent me photos and even a video of before and after the repair. I was very happy with the price, to say the amount of work which was required. Can highly recommend this company. Thank you

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Todd you are a star!!

Todd you are a star!!! Very helpful and knowledgeable, nothing was too much trouble in helping in my hour of need. I can’t thank you enough!! All the best Richard from Nottingham

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Led water pipe replacement.

We had a few companies give us a qoute for a lead replacement watermain, this was the company we chose not completely on price alone, all work that was needed to be carried out was explained clearly & organised well, work attendance by the employee's, on the day at the agreed times arranged where spot on, after all the works where completed, the site was left as was before they arrived, no complaints there, would i recommend this company definitely..

19 November 2025
Unprompted review

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