everything met or exceeded my expectations with one exception which was lagging responses to entering feilds and then pressing for next field. All was great otherwise. Fast, accurate, carefully worded... See more
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I got my passes super quickly and overall the process was really simple! It was easy to get my tickets in Japan and didn’t have to wait in long lines. The Shinkansen trains are fast, clean and really... See more
Company replied
Great customer service! I was a dummy and used the wrong credit card to book passes, but I emailed the refund department about it and within a few hours I received a response informing me of a refund.... See more
Company replied
First thing to know is that a foreigner must buy the JRP when at home, not when he/she arrives in Japan. This means some extra charge depending on the travel agency that manages the ticket. We receive... See more
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Company details
About JRailPass
Written by the company
Get a Japan Rail Pass
About JRailPass
JRailPass helps you get the best out of your time in Japan with all-inclusive rail tickets and other essential travel add-ons, all in one place. We’re an authorized distributor of the official Japan Rail Pass, and have helped 300K+ travelers secure their tickets hassle-free from home. Our platform makes it easy to choose the right pass for your trip, pay for your selected ticket securely, and understand how to use it when you arrive
Book now
Rent a Pocket WiFi for Japan
Written by the company
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4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy to navigate site
7 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Quick and easy to navigate
6 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy to use and the trip is now booked
7 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
not to bad navigation system.
6 April 2026
Reply from JRailPass
Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that some aspects of your experience did not fully meet your expectations.
Your comments are very important to our team, as they help us identify opportunities to improve our service and provide a better experience for our customers. We would really appreciate the opportunity to look into your concerns more closely.
Please feel free to contact us at info@jrailpass.com so we can assist you directly and work toward a satisfactory resolution.
Kind regards,
Team Jrailpass.com
The reservation and purchase process…
The reservation and purchase process was quite simple.
6 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Pretty easy to purchase
6 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Clear website that is easy fill out!
6 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
EASY TO APPLY
6 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
I am not sure what I was not doing…
I am not sure what I was not doing right. I had to try a few times to get it to take my billing address.
5 April 2026
Reply from JRailPass
Hello,
Thank you for taking the time to share your feedback. We truly appreciate your comments and are glad to know that your experience with our service was satisfactory.
If you need anything further from our side or would like additional assistance, please don’t hesitate to contact us at info@jrailpass.com. We’re always here to help.
Kind regards,
Team Jrailpass.com
User experience
5 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Quick and Simple
Easy to understand and fast no lag connection made the experience smooth.
5 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Too many extra charges
too many extra charges - puts people off from travelling to Japan
5 April 2026
Reply from JRailPass
Hi,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with the Japan Rail Pass did not meet your expectations.
Please note that, in addition to the nationwide Japan Rail Pass, we also offer a variety of regional passes that may better suit certain travel plans and budgets. You can find more details about these options on our website: https://www.jrailpass.com/regional-passes
We would truly appreciate the opportunity to better understand what happened and assist you directly. If you are open to it, please contact our customer service team at info@jrailpass.com so we can look into your case and work toward a solution.
Thank you again for your honest feedback. We remain committed to improving and to providing a better experience for our customers.
Kind regards,
The Jrailpass.com Team
Easy to book and to pay with Visa
The website is easy to follow.
Payment with Visa/mastercard works perfectly
5 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy to order with a great explanation…
Easy to order with a great explanation of the benefits.
4 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
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