everything met or exceeded my expectations with one exception which was lagging responses to entering feilds and then pressing for next field. All was great otherwise. Fast, accurate, carefully worded... See more
Company replied
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Review summary
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I got my passes super quickly and overall the process was really simple! It was easy to get my tickets in Japan and didn’t have to wait in long lines. The Shinkansen trains are fast, clean and really... See more
Company replied
Great customer service! I was a dummy and used the wrong credit card to book passes, but I emailed the refund department about it and within a few hours I received a response informing me of a refund.... See more
Company replied
First thing to know is that a foreigner must buy the JRP when at home, not when he/she arrives in Japan. This means some extra charge depending on the travel agency that manages the ticket. We receive... See more
Company replied
Company details
About JRailPass
Written by the company
Get a Japan Rail Pass
About JRailPass
JRailPass helps you get the best out of your time in Japan with all-inclusive rail tickets and other essential travel add-ons, all in one place. We’re an authorized distributor of the official Japan Rail Pass, and have helped 300K+ travelers secure their tickets hassle-free from home. Our platform makes it easy to choose the right pass for your trip, pay for your selected ticket securely, and understand how to use it when you arrive
Book now
Rent a Pocket WiFi for Japan
Written by the company
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4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Very easy process
Very easy process! Happy with the prices and the speed at which I can have my pass delivered.
14 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
easy to use!
13 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hello valued customer,
We want to express our sincerest apologies for any inconvenience or frustration you experienced with our service. Your feedback is extremely important to us as it helps us identify areas where we can improve and ensure a positive experience for all our customers.
We kindly request that you write to us directly at info@jrailpass.com so that we can have a detailed discussion about your specific concerns.
We await your message and the opportunity to make things right. Thanks for giving us the chance to address your concerns and regain your trust.
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
The page was friendly and the process…
The page was friendly and the process was efficient. User experience was very good.
12 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Never give up to the improvement!
there were a discrepancy on payment between the initial and final amount on the screen during payment. I was obliged to force the ssystem to understand the reasons of the discrepancy. In fact, at the beginning were not included the costs of shipping.
12 April 2026
Reply from JRailPass
Hey,
Thank you for taking the time to share your comments about the Japan Rail Pass. We really appreciate any suggestions for improvements in our services.
We would like to mention that we also offer regional passes and this cover specific areas within Japan, at a lower price.
For more information of the passes please refer to our website at https://www.jrailpass.com/regional-passes
Once again, we appreciate your valuable feedback. Your satisfaction is important to us and we are always striving to improve.
If you have any further questions or need assistance, please do not hesitate to contact our customer service team at info@jrailpass.com.
Kind regards,
The Jrailpass.com Team
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
easy steps to follow
12 April 2026
Reply from JRailPass
Hello,
Thank you for taking the time to share your feedback. We truly appreciate your comments and are glad to know that your experience with our service was satisfactory.
If you need anything further from our side or would like additional assistance, please don’t hesitate to contact us at info@jrailpass.com. We’re always here to help.
Kind regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy to use and access
11 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy purchase process online
11 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy and straightforward
10 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Easy to purchase the JR Pass
9 April 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
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