I was nervous to order from joybuy because it seemed to good to be true. All the prices are great and as a first time buyer the shipping was free. Everything arrived on-time, impecably packaged and in... See more
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I came to trustpilot to report a terrible experience with Kiwi.com, but I happen to see Joybuy, a platform I really love. I can only say great thing about it. Grocery option is very nice, reasonable p... See more
I saw a review on Tiktok, that Joybuy was the alternative to another enormous seller who has taken over the delivery market in recently years with their service conscientiously getting worse as they... See more
Good prices, a lot I don't understand. Got a few favourites. I would like more of a description, Korean sausages have turned out to be a dry mix. I would like more patak Indian sauces. More uk foo... See more
Company details
Written by the company
Chez Joybuy, nous proposons une expérience d’achat agréable, axée sur des produits de qualité, une livraison rapide et fiable, des prix attractifs et un service client réactif et à l'écoute. Nous collaborons avec des marques de confiance, expédions les commandes directement depuis nos entrepôts localisés au Royaume-Uni et au sein de l’Union européenne, et utilisons notre savoir-faire technologique en matière d'automatisation pour livrer rapidement nos clients. Joybuy est actuellement disponible en version test au Royaume-Uni, aux Pays-Bas, en Allemagne, en France, en Belgique et au Luxembourg, en préparation de son lancement complet au Royaume-Uni et en Europe. -- Don't just buy, Joybuy.
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4.6
Excellent
15K reviews
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Quick delivery and a very nice product.
16 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
VERY BAD EXPERIENCE.
VERY BAD EXPERIENCE.
1. Dispatching date was delayed
2. Delivery date was delay for more than 3 days
I ordered something with the value over 1000 euro! I should not be treated like this!
I asked for compensation, and the answer is NO.
I will get my future order from Amazon, which will at least compensate me at 10% of the order value.
Will never trust JoyBuy!
16 June 2026
Reply from Joybuy
Hi there,
Thank you for your message. We understand your eagerness to receive your package as soon as possible and appreciate your patience.
Currently, your package is being expedited for delivery. We hope you receive it smoothly. As a token of our appreciation for your patience and to compensate for the inconvenience, we have added 2000 points to your Joybuy account, which you can use on your next purchase.
We have shared your feedback with our delivery partners and will continue to communicate closely with them to improve tracking accuracy and service reliability.
We truly appreciate your patience and understanding as we work to resolve this for you.
Warm regards,
Claire
Joybuy Support Team 🌟
Excellent ! Reliable! Fast !
What a professional experience! Bravo ! It’s very rare to find such a reliable company! Thank you to your team
16 June 2026
This was my first ordered but I am…
This was my first ordered but I am happy with Joybuy. Good prices, free and fast delivery if you buy more than 29€.
16 June 2026
The delivery was done by Chronopost, the deliver guy didn't read a notice pay attention!
Produit impeccable.
16 June 2026
Excellent service
Excellent service. I will continue to shop at Joybuy. I appreciate the same-day home delivery. 100% Satisfied.
16 June 2026
The issue was not handled properly.
The issue was not handled properly.
My package was delayed and arrived with damaged packaging.
Customer service promised compensation and later stated that the information was incorrect.
Different agents provided contradictory information.
When I requested a formal complaint procedure and complaint reference number, no clear answer was provided.
Very disappointing customer service experience.
13 June 2026
Unprompted review
Reply from Joybuy
Dear valued customer,
Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had throughout the parcel delivery and our services. This falls far short of the service we aim to deliver, and we are truly sorry for the frustration caused.
The parcel issues and lack of clear communication you encountered are unacceptable. We take full responsibility for not listening more carefully and for prolonging the resolution.
Your case has been reviewed internally with our support team to identify where we failed and to prevent such issues in the future. We are reinforcing training across our team to prioritize empathy, ownership, and timely responses.
Along with the coupon, we have also added some points to your account as a gesture of goodwill.
We are committed to learning from this and hope to have the chance to provide you with a much better experience in the future.
Thank you again for your honest feedback — it helps us grow and improve.
Sincerely,
Claire
Joybuy Support Team 🌟
Amazed
It's the first time that I order something, and I was amazed at the speed of delivery.
Quality of products 5*, and very reasonable prices.
I became a client.
29 May 2026
You sent an azerty key board when I…
You sent an azerty key board when I ordered a query keyboard . Your box says query but inside is a azerty keyboard. Totally usless
9 May 2026
Reply from Joybuy
Hi there,
Thank you for letting us know about this. We understand how disappointing it can be to receive an item that doesn’t match the description, and we truly appreciate you taking the time to share your experience.
If you’d like us to assist you personally, please email us directly at support@joybuy.com. You can also submit an after-sales request through the Joybuy app — including photos of the item will help us review your case more quickly.
We’re here to help and will act promptly once we hear from you. Thank you for your patience and for giving us the chance to make things right.
Warm regards,
Claire
Joybuy Support Team 🌟
I’m really for the delivery packing…
I’m really happy for the delivery packing also nice
I keep continue my shopping
1 June 2026
Excellent
Excellent, order here the next day.
Exactly as described.
Will definitely use Joybuy again, highly recommend.
1 June 2026
It would be even better if we could…
It would be even better if we could order fresh food.and delivery 🚚 it's good 😊The item was well packaged.
25 May 2026
Thank you the delivery it was very fast…
Thank you the delivery it was very fast I Oder today I got them tomorrow bro I!!!! Super!!!!
20 May 2026
fast and reliable
I ordered 2 shampoos and one mask that come from Japan one night at 22:22 and i received my ordered the day after at 11:00.
The order was rly well packed and the service fast and friendly.
The prices are also very low compared to other websites or applications.
Id def buy from here again
22 May 2026
Unprompted review
Super fast delivery and good quality…
Super fast delivery and good quality products with everyday interesting promotional activities.
16 May 2026
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