I was nervous to order from joybuy because it seemed to good to be true. All the prices are great and as a first time buyer the shipping was free. Everything arrived on-time, impecably packaged and in... See more
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I came to trustpilot to report a terrible experience with Kiwi.com, but I happen to see Joybuy, a platform I really love. I can only say great thing about it. Grocery option is very nice, reasonable p... See more
I saw a review on Tiktok, that Joybuy was the alternative to another enormous seller who has taken over the delivery market in recently years with their service conscientiously getting worse as they... See more
Good prices, a lot I don't understand. Got a few favourites. I would like more of a description, Korean sausages have turned out to be a dry mix. I would like more patak Indian sauces. More uk foo... See more
Company details
Written by the company
Chez Joybuy, nous proposons une expérience d’achat agréable, axée sur des produits de qualité, une livraison rapide et fiable, des prix attractifs et un service client réactif et à l'écoute. Nous collaborons avec des marques de confiance, expédions les commandes directement depuis nos entrepôts localisés au Royaume-Uni et au sein de l’Union européenne, et utilisons notre savoir-faire technologique en matière d'automatisation pour livrer rapidement nos clients. Joybuy est actuellement disponible en version test au Royaume-Uni, aux Pays-Bas, en Allemagne, en France, en Belgique et au Luxembourg, en préparation de son lancement complet au Royaume-Uni et en Europe. -- Don't just buy, Joybuy.
Contact info
4.6
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
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The package is not well packed
The package is not well packed. And it is so difficult to get contacted with the shop to ask for reclaim.
22 June 2026
Reply from Joybuy
Hi there,
Thank you for bringing this to our attention. We sincerely understand how disappointing it is to receive a damaged order.
Your refund for the damaged item has been processed and should appear in your original payment method within 3–5 business days.
We are working with our logistics partners to improve packaging and prevent similar issues in the future, and we hope to provide you with a much smoother experience next time.
If you need anything else, feel free to reach out at support@joybuy.com. Thanks for your patience.
Warm regards,
Claire
Joybuy Support Team 🌟
Unreliable company
Ordre cancelled 7 days after being processed. It was air conditioning for elderly people . You could have warned before. It is nearly a matter of Life and death as we are into an extreme period of heat.
20 June 2026
Reply from Joybuy
Hi there,
Thank you for sharing your concern with us. We truly understand the inconvenience this may have caused, and we are committed to learning from this experience.
We can confirm that your order has been canceled due to inventory limitations, and the refund has been successfully processed. The amount will be returned to your original payment method within 3–5 business days.
To prevent similar situations in the future, we are actively enhancing our stock monitoring system and will improve our real-time inventory updates. We will also strengthen internal coordination between teams to ensure stock accuracy.
To make up for this unsatisfactory shopping experience, we have added 50 euros worth of points to your Joybuy account for your future purchases, which is also a small token of our appreciation.
We sincerely value your feedback, as it helps us continuously improve. Should you have any further questions, please feel free to contact us at support@joybuy.com.
Warm regards,
Claire
Joybuy Support Team 🌟
Easy to buy plus next day delivery plus…
Easy to buy plus next day delivery plus best prices.
22 June 2026
The product is great
The product is great, the service is perfect, and the shipment is so efficient, which surprises me a lot! I didn’t expect such an efficiency in France, where most delivery is hardly on time.
21 June 2026
So far I still didn’t receive my…
So far I still didn’t receive my product and keep telling me that I can cancel my order and no response for the reason why it still didn’t delivery it.
18 June 2026
Reply from Joybuy
Hi there,
Thank you for your message. We understand how frustrating it can be when a delivery does not arrive as expected.
We noticed that there is an error in your address, which is why the delivery could not be completed, and we are following up to confirm the correct address so we can assist you properly.
To ensure we can proceed promptly, please check the reply we've sent to your online chat message. If you haven't received our message, you can also email us directly at support@joybuy.com with your order number.
We appreciate your patience and look forward to helping you resolve this.
Warm regards,
Claire
Joybuy Support Team 🌟
Driver for Delivery never waited always…
Driver for Delivery never waited always drop someplace another day
20 June 2026
Reply from Joybuy
Hi there,
Thank you for your feedback — and we're really sorry for the trouble with your delivery. We know how frustrating it can be when things don't go as expected.
According to our tracking information, your order is marked as delivered. However, if you haven't actually received it yet, please let us know — we're here to help and will look into this right away.
As a small thank you for your patience, we've added a voucher to your account. Your feedback has also been passed along to our logistics team so we can improve delivery reliability going forward.
If there's anything we can do to help, just reach out to us at support@joybuy.com — we're always here for you.
Warmly,
Claire
Joybuy Support Team 🌟
Order an climatiseur on the site ( my…
Order an climatiseur on the site ( my first order ever ) because I saw that I will receive it on the 22/06 so at least I can survive the upcoming hot days
So I checked on the site and it kept saying waiting for delivery I got concerned because I should be able to recive after 12 hours
So I contacted the support
And he suddenly told me
Oh yes sorry u won't be able to recive today
U maybe will receive it in 2 days ????
So if I didn't ask I wouldn't know and even
And when I talked to the support and asked why he simply told me it's out of stock ???? Tho when I ordered it. It was in stock !
Then just told me if its not ok just cancel the order
What a nice site and customer support
Instead of telling im we will do our best to recive it today
The guy went like meeh fk who cares
For once I thought I found an alternative for Amazon but I think not .
New update 23/06 2am
I talked with support for hours and then he told oh nice we talked with the warehouse and we can ship ur order but we can't ship it to point relais we need to send it to ur home
I answered ok very good possible to so he took all the info and give me a date on 23/06 between 8am and 14pm
And now suddenly
The support telling me yea bro go fk ur self we can't ship ur order to point relais but we also can't ship it to ur house ( btw m'y house is 200M away from the point relais ( that I asked to deliver before ) )
Wtf is this so I order from the site. A product that can't be shipped in any meaning ?
Wtf is this scam
And now another support telling me
Yes look when u order it , it was in stock and now it's out of stock so we won't ship u a thing so just fk off and cancel ur order
What a nice site . Scammers
Order:1053602380000015231
22 June 2026
Unprompted review
Reply from Joybuy
Hi there,
Thank you for reaching out to us regarding your pre-ordered air conditioner.
We sincerely apologize for the fulfillment delay and the inconvenience this issue has caused you. We would like to inform you that this product is currently out of stock across your region. To address this matter promptly, we have urgently arranged stock allocation from alternative channels and are prioritizing the processing of your order.
At this stage, we expect your order to be dispatched within this week. We will closely monitor the progress and notify you immediately once the shipment is confirmed and the tracking number is generated.
We take your concerns very seriously and are committed to resolving this issue for you as soon as possible. Should you have any further questions, please feel free to contact us at support@joybuy.com.
Warm regards,
Claire
Joybuy Support Team 🌟
Good customer service
Good customer service. I am w
Awaiting my product. I am sure they deserve 5 star
16 June 2026
Great experience
I was sceptical if it was not too good to be true, but I received the item 8 wanted for such a cheap price. It's an original and it works perfectly fine. Thank you
17 June 2026
Their products are good and the…
Their products are good and the packaging is safe and well done and they update you on the delivery time of the item you ordered and the staff is kind.
17 June 2026
Fast and secure.
17 June 2026
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