JOURNEY OFFICIAL Reviews 

Had a problem with the tracker not working from first use. The support team was awesome and supplied instructions (that I thought I followed) that solved the issue. Super quick response. Lesson learnt, I must read more!

great support experience!

Had an issue where the wallet wasn't tracking; customer support was friendly, helpful, and knowledgeable

Quick responses and very helpfull. Would definitley recommend. Helpfull and supportive Costumer Service really adds to the overall experience of ordering from a company. Thank you!

I have purchased a few items (sleeves, mat, chargers), quality is really good, it’s exactly what I was looking for. I had one issue with a charger and they were very fast to answer and replaced it for free.

Like there products shipping is a little slow especially when they use lesser known carriers

Having bought from Journey previously, I am a big fan of their products. I find the customer service to be excellent, the team could not have been more accommodating. I have no hesitation in recommending Journey for their quality products, and customer service.

This is such a great company. Not only are their products great (3rd item just purchased), but also terrific customer service. Noticed I had included wrong email address and shipping address for latest order. Automated email back from Company said I would get a response in 48 hrs but literally 5 mins later I had an email from the customer support team to say changes made. Can’t get better than that. Great to buy with confidence from such a brilliant company…if only more retailers were like these guys. 100% recommend!

My order was stolen because the delivery company person just left my package in the middle of the driveway. Who does that? And he even took a picture of it! I reached out to customer service and in the same day of reporting the package stolen (which it was) customer replaced it! Amazing service. Can't wait for my new package

I’ve ordered multiple items from Journey because they fit my needs so perfectly. And the customer service is great! They were very responsive when I made a mistake when ordering and responded right away to correct my error. Their communication about processing and shipping is great as well.

I purchased the Journey Summit 3 way charger, and was having trouble getting it to charge my Apple Watch.
Jatin was very patient and helpful. I didn't realize the wall charger was included since it was wrapped it brown wrapping paper in the shipping box, not in the product box. Fortunately I hadn't thrown it away. He took the time for me to find it and connect everything, and now it works fine.

Got shipped the wrong product, customer service was amazing. Sorted me out with a replacement and where smaking legends.

Loved my 3 in 1 charging station. Unfortunately, I got a lemon, but I am amazed at the customer service that I have received. I sent an email off this morning explaining the problem with the units that I had, I got an auto reply immediately, and then a follow-up email about five minutes after that. When I replied to that email, I got another reply and take a long story short within an hour, I was informed that I am getting a replacement unit and I am absolutely blown away. If everybody had customer service like this there would be no problems. I will deal with this company any time.

A great wallet, and when I had a problem with it (Find My function was not working), their support team was very quick and responsive. They guided me through steps to solve the issue. And when those failed, they sent me a new wallet to replace the faulty one, no questions asked.

Prompt feedback even on bank holiday (Easter). Solution was to send me a new charger for free as I lost mine. Great experience

Very satisfied with the sales team and how they handled the changes I requested in my order.

First off, I’ve purchased a few items from Journey and have really loved the quality of it all. It’s been a great product line!

The reason for this review though, I purchased the LOC8 passport wallet and misplaced the power cable. You definitely need that to use all the features of what the wallet is intended for. I reached out hoping to buy a new one as I couldn’t find it online to purchase. The team sadly came back and said it was not an item they sold, but wait, they also said they’d be more than happy to just send me a new one without having to pay for it. What company replaces something for free when it was my fault for misplacing the item. They did!

I’m blown away by the customer service and the fact they were so quick to resolve this and literally do me a solid. This experience alone along with the great products I own from them, will continue to buy from and now probably look into buying more products.

Thank you Journey for the experience and going above and beyond what I thought was going to happen!

We had a problem with our 3-1.
I reached out..with a few bumps along the way.
After a few discussions, they sent me a new charger.

Extremely happy with the customer service!

After accidentally breaking a component of my car mount charger, I reached out to Journey’s support team to see if I could purchase a replacement. Not only did they respond incredibly quickly, but they also sent the part free of charge. Within less than two days, my charger was as good as new.

It’s rare to come across a company that combines such genuine care for its customers with this level of efficiency. Journey delivers exceptional service, and truly stands behind it.

I bought a charger and love it! Great customer service when I reached out with a question. Fast, efficient delivery and the charger is great. I will definitely buy Journey products again.