Jöttnar Reviews 152

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the premium materials, solid construction, and durability. Many highlight the excellent fit and thoughtful design, emphasizing that the items are warm, comfortable, and perform exactly as expected in various conditions. The delivery service is also frequently commended for its speed and efficiency, with items arriving well-packaged. However, some customers also noted issues with their orders, including receiving incorrect sizes or experiencing problems with items falling apart shortly after purchase. A few people were dissatisfied with the delivery experience, specifically mentioning issues with the chosen courier service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and performance. Many customers praise the... See more

Quality

Customers consistently express high satisfaction with product quality. Many reviewers praise the items as... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Clients share positive opinions on service, consistently praising its quality, speed, and efficiency. Many... See more

Order

Users describe ambiguous interactions with order. While many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

An outstanding piece of kit l. ive been looking for an additional item for my climbing wardrobe similar to others on market. When i saw Jottnar had added one to They're store. my mind was immediately... See more

Company replied

Rated 5 out of 5 stars

I recently bought a piece from Jöttnar and I’m really impressed overall. The quality is immediately noticeable — the materials feel premium and it’s clearly very well made. The fit is spot on, sit... See more

Company replied

Rated 5 out of 5 stars

I came across Jottnar whilst looking for a skiing shell and fleece combination. Very happy with the Grim outer and Floyen base layer. Jottnar were great to deal with - ordered a couple of sizes and... See more

Company replied

Rated 5 out of 5 stars

The original order was lost in transit by the courier. Not a problem for Jottnar, having run out of the item I ordered, they simply replaced it with this seasons updated gillet at no extra cost. No me... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Jöttnar designs and builds a complete range of high-performance technical outdoor clothing, including goose down insulation, waterproof, breathable hardshell jackets, base layers, mid-layers, and headwear. We are pioneers in the use of the very best performance-fabric technology including from Pertex, Polartec and Down-Tek. Our clothing is designed to protect you in outdoor and mountain sports environments, in all seasons and conditions, whether you're climbing, skiing, trekking or trail running.

About Us

Written by the company

Jöttnar designs and builds high-performance outdoor clothing.
The company was founded by two British Royal Marines commandos and lifelong mountaineers. Years spent working and training in demanding conditions shaped a clear view of what equipment needs to do - and where existing gear fell short. So we built our own.

Contact info

New '26 Spring/Summer Range Starts Here

NEW SEASON, NEW TERRAIN, NEW GEAR, NEW SITE. JUST THE BEGINNING.

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The website is great and purchasing was…

The website is great and purchasing was easy - the hat was dispatched and delivered in great time
The hat is great quality

26 March 2026
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Reply from Jöttnar

Great to hear your customer journey was easy, and that you're getting on well with the Gald beanie.

Rated 1 out of 5 stars

The website images were very…

The website images were very misleading. The jumper and trousers I received were nothing like the items I was expecting. I returned the trousers and had to pay the return postage. I was not impressed by the garment quality. Very disappointed and will not be using Jottner again.

25 March 2026
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Reply from Jöttnar

We're sorry to read that you were dissatisfied and that the product didn't live up to your expectations. Continuous refinement of both product and service is important to us.

Rated 5 out of 5 stars

Jacket is well made

Jacket is well made, very light warm and a good cut and fit. Zips are robust. pockets are deep. All in all, a good purchase.

24 March 2026
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Reply from Jöttnar

Great to hear you're getting on well with the Thorne. Feedback like this is always appreciated.

Rated 5 out of 5 stars

Excellent

Very quick delivery - thank you. The recipient hasn't worn the jacket yet but we are impressed by the quality and colour.

25 March 2026
Rated 5 out of 5 stars

I’ve bought Jottnar gear for over 7…

I’ve bought Jottnar gear for over 7 years now and every item is absolutely superb with excellent quality at reasonable prices and quick delivery

9 March 2026
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Reply from Jöttnar

Thanks for the support Dan. Great to hear you've been with us for over seven years.

Rated 5 out of 5 stars

Superb pieces of kit from Jottnar

These are some of the best pieces of kit I own, can't fault anything I've bought (I've bought quite a lot). My only problem is that they keep bringing out new kit that I want to buy...

5 March 2026
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Reply from Jöttnar

Thanks for the support Nick, and really appreciate the kind words.

Rated 5 out of 5 stars

Excellent kit and well delivered

Excellent kit and well delivered. I was lucky to first have Jottnar kit as work uniform (Fenrir jacket) so kind of a free trial. Did the job so well I bought one direct so I could have an unbranded one to wear without worrying about work being on my chest and back. Warm and keeps some rain off too. Highly recommend

10 March 2026
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Reply from Jöttnar

Thanks so much for the feedback James. Great to hear the Fenrir is performing as intended, and that you've now got two of them.

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