Jöttnar Reviews 152

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the premium materials, solid construction, and durability. Many highlight the excellent fit and thoughtful design, emphasizing that the items are warm, comfortable, and perform exactly as expected in various conditions. The delivery service is also frequently commended for its speed and efficiency, with items arriving well-packaged. However, some customers also noted issues with their orders, including receiving incorrect sizes or experiencing problems with items falling apart shortly after purchase. A few people were dissatisfied with the delivery experience, specifically mentioning issues with the chosen courier service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and performance. Many customers praise the... See more

Quality

Customers consistently express high satisfaction with product quality. Many reviewers praise the items as... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Clients share positive opinions on service, consistently praising its quality, speed, and efficiency. Many... See more

Order

Users describe ambiguous interactions with order. While many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

An outstanding piece of kit l. ive been looking for an additional item for my climbing wardrobe similar to others on market. When i saw Jottnar had added one to They're store. my mind was immediately... See more

Company replied

Rated 5 out of 5 stars

I recently bought a piece from Jöttnar and I’m really impressed overall. The quality is immediately noticeable — the materials feel premium and it’s clearly very well made. The fit is spot on, sit... See more

Company replied

Rated 5 out of 5 stars

I came across Jottnar whilst looking for a skiing shell and fleece combination. Very happy with the Grim outer and Floyen base layer. Jottnar were great to deal with - ordered a couple of sizes and... See more

Company replied

Rated 5 out of 5 stars

The original order was lost in transit by the courier. Not a problem for Jottnar, having run out of the item I ordered, they simply replaced it with this seasons updated gillet at no extra cost. No me... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Jöttnar designs and builds a complete range of high-performance technical outdoor clothing, including goose down insulation, waterproof, breathable hardshell jackets, base layers, mid-layers, and headwear. We are pioneers in the use of the very best performance-fabric technology including from Pertex, Polartec and Down-Tek. Our clothing is designed to protect you in outdoor and mountain sports environments, in all seasons and conditions, whether you're climbing, skiing, trekking or trail running.

About Us

Written by the company

Jöttnar designs and builds high-performance outdoor clothing.
The company was founded by two British Royal Marines commandos and lifelong mountaineers. Years spent working and training in demanding conditions shaped a clear view of what equipment needs to do - and where existing gear fell short. So we built our own.

Contact info

New '26 Spring/Summer Range Starts Here

NEW SEASON, NEW TERRAIN, NEW GEAR, NEW SITE. JUST THE BEGINNING.

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Was a bit disappointed

Was a bit disappointed. Quality doesn’t quite reflect the price other competitors are head and shoulders above in terms of quality and feel.

1 April 2026
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Reply from Jöttnar

We're sad to hear that you were dissatisfied Adam. We strive to provide the highest quality garments, so we're sorry to hear we didn't live up to expectations on this occasion.

Rated 5 out of 5 stars

Very speedy service

Very speedy service. Tracking details provided and my fleece arrived well packaged. Superb quality garment. Would definitely order again from Jottnar

24 March 2026
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Reply from Jöttnar

Thanks for the feedback Pete. Great to hear the delivery experience was smooth and effective.

Rated 5 out of 5 stars

I love Jottnar gear

I love Jottnar gear. Quality technical clothing - never been disappointed in anything I have bought. 👌

30 March 2026
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Reply from Jöttnar

Thanks for your ongoing support Mike. We sincerely appreciate it.

Rated 5 out of 5 stars

Everything ‘right’ about this experience

Service was excellent from order to delivery. The product (gilet) is first class for design, materials, and construction. Overall, what I expected from the brand.

30 March 2026
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Reply from Jöttnar

Thanks for recognising our team's support David. Glad to hear the Asta is performing as intended as well.

Rated 5 out of 5 stars

Clear information

Clear information. Easy to order. Swiftly delivered - thanks!

30 March 2026
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Reply from Jöttnar

Thanks for the feedback Peter. Great to hear you had an easy customer experience.

Rated 5 out of 5 stars

As always excellent product

As always excellent product , true to size , fantastic quality , attention detail and fit for purpose.. Easy ordering efficient delivery..

30 March 2026
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Reply from Jöttnar

Thanks for the feedback Alec. Great to hear your customer journey was a smooth experience.

Rated 5 out of 5 stars

An outstanding piece of kit

An outstanding piece of kit l. ive been looking for an additional item for my climbing wardrobe similar to others on market. When i saw Jottnar had added one to They're store. my mind was immediately made up. Returning customer too so i know im getting high end quality.

30 March 2026
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Reply from Jöttnar

Thanks for placing your trust in us again Mark. Great to hear you're getting on so well with the kit.

Rated 5 out of 5 stars

Surviving Storm David

The neck gaiter proved invaluable during Storm David on the Isle of Skye providing protection in very heavy snow and extreme wind. An excellent product.

4 April 2026
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Reply from Jöttnar

Thanks for sharing your experience Stuart. Sounds like the Ulfr performed admirably on Skye.

Rated 5 out of 5 stars

I had an issue with my Anda jacket…

I had an issue with my Anda jacket which I bought a couple of years ago, I really liked the Jacket definitely one of the best waterproof products I own. they asked me to send it back and it turned out it was a warranty issue and Jottnar sent me a replacement jacket so really happy with the service. I've tested the new Grim jacket I've got and it works really well..

7 April 2026
Unprompted review
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Reply from Jöttnar

Thanks for recognising the team's support Andrew. Delivering this level of support is important to us.

Rated 5 out of 5 stars

This is my 2nd Jottnar Jacket

This is my second Jottnar Jacket great warm and very comfortable highly recommended

26 March 2026
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Reply from Jöttnar

Thanks for placing your trust in us again Andrew. Your continued support is genuinely appreciated.

Rated 5 out of 5 stars

Can’t fault Jottnar

Can’t fault Jottnar, managed to grab a Floyen in the sale with an extra 10% off, deals like that don’t come up often with these guys. Great jacket and a perfect replacement for my aging Arteryx Atom. Delivery was pretty quick even though it was only standard delivery. Highly recommend.

26 March 2026
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Reply from Jöttnar

Thanks for the feedback Steven. We're pleased you're getting on well with the Floyen, and that it was delivered in a timely manner.

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