Oh my goodness. So wished I read the reviews on Trust pilot before I purchased a tiara for my granddaughter who is bridesmaid in 4 weeks time. Tiara arrived broken in the front. Pictures sent so v... See more
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Review summary
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Reviews shaping this summary
The earrings, when I finally received a replacement for original faulty pair, were lovely. The FIRST pair was a gift, and clip on. The clips were both very loose, and the earrings woudn't stay in pla... See more
Company replied
I ordered 3 necklaces. They came fairly quickly. Unfortunately one of them snapped after wearing it once. I sent it back and received a replacement within a week. Hopefully this one will be okay. Yo... See more
Company replied
This has now been resolved. I recommend dm’ing the team directly on instagram as I got quicker response and was sorted swiftly.
Company details
Information provided by various external sources
Find a great collection of womens designer jewellery at Jon Richard. We offer a wide range of womens designer accessories online
Contact info
Tilson Road, M23 9GF, Wythenshawe, United Kingdom
- jonrichard.com
3.1
Average
106 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
21 April 2026
Unprompted review
Problem solved
I had an issue with my order but it was quickly resolved! Team kept me updated, will definitely order again, really good customer service!
13 April 2026
Unprompted review
Reply from Jon Richard
Thank you for shopping with us!
Happy so far
I ordered a couple of pairs of earrings. I appreciated the free delivery offer. They were dispatched quickly and arrived safely in suitable packing. They look beautiful but I haven't worn them yet so I can't comment re quality.
20 April 2026
Unprompted review
great customer service
great customer service! They were so sweet and helpful all my items arrived and they look so good
20 April 2026
Unprompted review
Poor customer service
My order arrived on Monday but I was sent the wrong item. I emailed their customer service same day to advise and supplied photo of the item I had received and asked for the wrong item to be collected and the correct item to be delivered. It is now Saturday and now response from their customer service, apart from automated email to say allow 3 days for a reply! Very poor customer service.
13 April 2026
Unprompted review
I bought a Bracelet for my friend on…
I bought a Bracelet for my friend on her birthday, although it get delayed, but she love it so much.
10 April 2026
Unprompted review
It was an extremely professional…
It was an extremely professional experience,not only in customer service but also in the presentation of the product itself quality was outstanding and I will definitely be making more purchases from you
2 April 2026
Unprompted review
Ordered a necklace silver 925 on Jon…
Ordered a necklace silver 925 on Jon Richard website along with other jewellery. The necklace did not arrive with the order. I immediately emailed customer service who arranged a replacement delivery. My necklace arrived and I love it. Thank you
3 February 2026
Unprompted review
NEVER ORDER - CAME BROKEN AND NO CUSTOMER CARE
This has now been resolved. I recommend dm’ing the team directly on instagram as I got quicker response and was sorted swiftly.
3 March 2026
Unprompted review
Reply from Jon Richard
Hi
We’re very sorry for the issues you experienced. This matter was fully resolved. During the busy festive period, our response times were longer than usual, which we had communicated to all customers at the time.
We always aim to resolve any order problems promptly via email, and we appreciate your patience while we addressed and resolved this for you.
Never buy from again
Never buy from again.
Tracking info absolute rubbish. Tracking number didn't exist.
No contact number only email and all you get is automated replies.
Item eventually arrived in a battered thin cardboard box. And the item inside in a jiffy bag.
Im sure the missis would love to open a wrapped jiffy bag.
Will take great pleasure in never buying jewellery from you again .
Dont know how the problem has been resolved you did nothing
22 December 2025
Unprompted review
Reply from Jon Richard
Hi,
We’re sorry to hear your experience and are glad this matter has since been resolved. All our jewellery is shipped in bubble wrap / a sealed bag to prevent damage or possible entanglement during transit.
Please note we do not have a customer service phone line. Even during the busy festive period, when response times were slightly longer, our team worked hard to respond and resolve enquiries as quickly as possible!
Beautiful gift sets
Beautiful gift sets. Very helpful team who helped me when I made an error. Super fast dispatch too.
19 December 2025
Unprompted review
Reply from Jon Richard
Thank you so much for your kind words!
We’re delighted to hear you love the gift sets and that our team could help you so quickly. Fast dispatch and excellent service are always our priorities, and we really appreciate you taking the time to share your experience. We look forward to helping and seeing you again in the future!
Missing item, poor quality
I have received my order today and 1 of the jewellery sets are missing as well as none of the others even gift boxed as stated on the invoice. These are Christmas presents and I now find myself with only tomorrow to go out and find a replacement for the missing set and gift boxes to present the other sets in. First time ordering from the company and will never order again. No contact number only email and they are only available Monday- Friday 9-4pm!
14 December 2025
Unprompted review
Reply from Jon Richard
Thank you for your feedback.
We’re very sorry for the frustration this situation caused, particularly during the Christmas period, which is our busiest time of year. During this peak season, response times were longer than usual, we also experience a influx of last minute orders, however our team worked hard to respond to all enquiries as quickly as possible.
We do not operate a customer service telephone line. Our support is provided via email only, during working days/hours.
We’re pleased to confirm that this matter has since been resolved. We appreciate your patience and the opportunity to put this right.
Ordered directly from their website and…
Ordered directly from their website and was sent an incorrect (cheaper) item and would not respond to any emails. The phone line is always busy and then disconnects. They're either completely incompetent at running a business or scam artists. I have reported them to BBC Watchdog and would recommend the same to anyone else who's experienced similar difficulties. DO NOT ORDER FROM THEM.
I will also be writing to Next and telling them about what type of company they are trading with.
16 December 2025
Unprompted review
Reply from Jon Richard
We’re very sorry to read this and understand how upsetting it is when an order doesn’t arrive as expected. This is not the experience we want any Jon Richard customer to have.
At this time of year our customer service team is experiencing a much higher volume of enquiries, which can unfortunately result in slower response times.
We would really appreciate the opportunity to look into this for you. Please contact us via social media with your order details so we can review the situation and assist you as quickly as possible.
Kind regards,
Jon Richard Team
Order items on the 28th November
Order items on the 28th November.
Goods not received. Sent several emails on the 10th December chasing up order no response until the 16th December. I replied to their email and I am still waiting for answers. Appalling service ever.
18 December 2025
Unprompted review
Reply from Jon Richard
Thank you for your review, and we’re very sorry for the frustration this has caused. We understand how disappointing it is to be waiting for an order and for a response.
Orders placed during late November and December fall within our busiest period, and while this doesn’t excuse the delay, it has unfortunately impacted response times. We apologise for the lack of communication you’ve experienced.
To help us escalate this for you, please feel free to reach out to us via our official social media channels with your order number and we’ll be happy to look into this as a priority.
Kind Regards,
The Jon Richard Team
Excellent customer service …
Very disappointed with the earrings I ordered. £5.95 for delivery? They were barely big enough to fit a small child let alone an adult. Although I was disappointed with the earrings I have to say Jon Richards customer service is brilliant they contacted me apologised and offered me a free return and refund.
16 December 2025
Unprompted review
Reply from Jon Richard
Thank you for your feedback, and we’re sorry to hear you were disappointed with your earrings. We understand how frustrating it is when an item doesn’t meet expectations, particularly in relation to size.
Our product descriptions include measurements to help customers choose with confidence, but we appreciate that this can still be disappointing once the item arrives. Your comments have been noted and shared with the relevant team.
If you’d like to discuss a return or exchange, please contact our customer service team via email at customerservice@jonrichard.com.
Kind Regards,
The Jon Richard Team
Absolutely avoid
Absolutely avoid! Item never delivered, customer service unresponsive. Of course they still charged my card. Fraudulent behaviour. They really should be out of businesses. Do not support such an appalling business and do not shop there
EDIT: the business took the time to reply to my review, but still nobody bothered to reply to my multiple emails chasing my refunds. Shameless really
17 December 2025
Unprompted review
Reply from Jon Richard
We’re very sorry to read this and understand how upsetting it is when an order hasn’t arrived and communication feels delayed. This is certainly not the experience we want for our customers.
We would like to reassure you that Jon Richard is a legitimate business and we do not engage in fraudulent behaviour. Payments are only taken for genuine orders, and delivery issues are most often related to courier delays, particularly during peak trading periods.
Our customer service team has been experiencing a significantly higher volume of enquiries at this time of year, which can unfortunately lead to slower response times, though we do not intentionally leave messages unanswered.
We would genuinely like the opportunity to investigate this for you. Please contact us via our social media pages with your order details so we can look into this as a priority.
Thank you for bringing this to our attention.
The Jon Richard Team
It was amazing n beautiful 😍 I would…
It was amazing n beautiful 😍 I would 100% recommended this place its worth
Of buying a nice jwellery ♥︎
Thanks
Ash
10 December 2025
Unprompted review
Reply from Jon Richard
We greatly appreciate your feedback. Thank you for shopping with us at Jon Richard
Bought a bangle through Argos from Jon…
Bought a bangle through Argos from Jon Richards Jewellery which when it arrived was too tight for me. Contacted Argos for a return and was told that Jon Richards was a third party supplier and that they would contact me directly to make a return case and you guessed it no contact from them at all and I have been back and fro with Argos trying to sort this and even been back to Argos store to be told sorry can't help. Had I read reviews of Jon Richards Jewellery I would not had purchased it through Argos Direct and as Argos advertised and sell from this company I think Argos should be far more helpful in putting any problems right instead of passing the buck. Not the Argos I used to know.
18 November 2025
Unprompted review
Reply from Jon Richard
Thank you for your email and for bringing this to our attention. We’re very sorry to hear about your experience while trying to arrange your return.
As your purchase was made through Argos, they act as the retailer for the transaction and manage the returns process in line with their own policies and systems. While we are the third-party supplier of the jewellery, returns for items purchased via Argos Direct are typically processed through Argos directly.
That said, we completely understand how inconvenient this situation must have been for you. This is certainly not the experience we want associated with our brand. I am aware this has since been resolved however.
We appreciate you taking the time to share your feedback.
Beautiful jewellery, fast and amazing service!
I contacted customer service after recently purchasing a pair of pearl earrings that had become faulty after a few weeks. A member of staff speedily replied and was able to quickly solve my problem by sending out a replacement pair. I am very impressed by their service and would highly recommend this online store. Thank you so much!!
24 November 2025
Unprompted review
Reply from Jon Richard
Thank you so much for your kind feedback! We’re thrilled to hear that your replacement was received promptly.
We really appreciate your recommendation and hope you enjoy your new pearl earrings!
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