Jonparts Reviews 88

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, describing them as premium, excellent, and durable, often noting a perfect fit and sleek appearance. Reviewers frequently mention fast delivery and good communication as positive aspects of their experience. However, some people were dissatisfied with their orders, specifically regarding receiving incorrect products or items that did not fit as expected. There are also mentions of issues with delivery, including long waiting times, packages not arriving, or being sent to incorrect pickup points. A few customers also reported difficulties with customer service when trying to resolve these problems.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers praise the excellent quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed by the excellent quality of... See more

Order

Reviewers highlight negative aspects of order experiences. Many customers report not receiving items, with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praise fast delivery, with... See more

Based on these reviews

Rated 1 out of 5 stars

I placed an order from you for a Toyota key, but unfortunately it doesn’t fit properly as it’s too short and the entire key cannot fit inside. Could you please advise what we can do about this issue?... See more

Rated 1 out of 5 stars

I ordered 2 sleeves for my car keys. Apparently the courier left it at a pickup point, and I should have picked it up. I never got a notice and it was shipped back. I tried several times to contact... See more

Rated 1 out of 5 stars

Ordered in may. Package is blocked at stage information received to the carrier (china!) since 3rd of june… Order paid but never received any package. I want my delivery asap. I try to contact them... See more

Rated 1 out of 5 stars

Waiting on Porsche key cover. Watching delivery from China. “Out for delivery” here in Maryland on 6/24. Last entry 3 hours ago (6/27) was “package undeliverable”. Why? Scam scam scam. Too good... See more

Rated 1 out of 5 stars

The product is good. But, BE CAREFUL BE WARNED THAT IF THEY ARE MISTAKEN BY WHAT YOU ORDERD YOU'LL HAVE TO PAY FOR THE EXCHANGE. THEY SENT ME THE WRONG PRODUCT AND THEY DONT WANT TO TAKE RESPONSABUILI... See more

Company replied

Rated 1 out of 5 stars

Just droppedshipped stuff! I ordered the key from Jonparts for €30 and on aliexpress for €3,30 It was the same and aliexpress was faster with delivery by a week! Thats just insane isnt it. I try to r... See more

Rated 1 out of 5 stars

DO NOT BUY the Mercedes Alcantara cover. I tried every way to fit my key into the case and ultimately it was stuck half-way with no way to get it into the cover. I even heated the cover to make it mor... See more

Rated 1 out of 5 stars

**AVOID** jonparts at all cost.I ordered a set of yellow drls for my bmw in November ,5 weeks later I was sent the wrong ones after giving the vin number and details of my car.Booked my car in for fi... See more

Rated 1 out of 5 stars

I received the wrong product! I ordered a Mazda key fob cover. I received unmarked products, completely different from what I ordered. I am very dissatisfied.

Company replied

Rated 1 out of 5 stars

I been trying to return order because its wrong and know one will tell.me how to return order they chat and no one will respond for return

Company replied

Rated 1 out of 5 stars

I been trying to return my order and to send it back out country and it cost me more to send it back this is a bad company to send a product back #7858

Rated 1 out of 5 stars

They did not tell anything about the delivery would take 3 weeks from China! Also they did not reply my email about cancellation. Avoid at all cost!

Company replied

Rated 1 out of 5 stars

ordered and never received my door lights. emailed them and got one reply and never heard from them again! now trying to get refund from PayPal ......

Company replied

Rated 1 out of 5 stars

1 emailed Them to update my address and no answer apart from automatic email. 2 for the case but not very good fit. Looks awkward.

Rated 1 out of 5 stars

Delivery was quick. Item was very bad quality. Return needs to be shipped to Latvia and still no refund. I would call this scam or fraud! Be careful and do not buy here!

Company replied

Rated 1 out of 5 stars

The alcantara cover for my key did not fit and no resolution was provided.

Rated 1 out of 5 stars

Very poor service - ordered a month ago and not received item, tracking says with courier but jonparts say delivered. It has not been and now I have to try get my money back. Slow generic replies, not... See more

Rated 5 out of 5 stars

I ordered some new puddle lights for my car but when they arrived I noticed they were the wrong shape. I emailed Jonparts who were extremely helpful and after sending them a couple of photos they r... See more

Rated 5 out of 5 stars

I recently bought this Alcantara key cover for my porsche, and I’m honestly impressed. The material feels very high quality – soft to the touch but durable. It fits the key perfectly without being to... See more

Rated 5 out of 5 stars

5 star treatment, from communication, delivery, product! They were so kind to send me a new alcantara key cover cuz my old one wore off on some edges

Rated 5 out of 5 stars

The product is great and of excellent quality. The only downside is that I waited a long time for the delivery since it comes all the way from China, but the quality is excellent. I recommend it.

Rated 5 out of 5 stars

Quick delivery and good quality product. This key cover will save damage to my key from ware and tire and the occasional drop.

Rated 5 out of 5 stars

I ordered one for my R8-Key. It arrived after 11 days here in Austria and everything is perfect. It's of course expensive for a small key case, but I would order it again.

Rated 5 out of 5 stars

The items ordered are exactly as described Top quality and exactly what I wanted so ordered multiple

Rated 5 out of 5 stars

The quality of the Porsche key fob covers were awesome. Very pleased. Shout out from Bettendorf, IA

Rated 5 out of 5 stars

great product. I'll buy more alcantara key covers from Jonparts in the future!

Rated 5 out of 5 stars

Absolutely awesome quality and design and most importantly, the logo window perfectly fits. Really pleased thanks.

Rated 2 out of 5 stars

No info on delivery. You don’t feel the click on the key because the material is too thick. Difficult to put the strap on it

Company replied

Rated 2 out of 5 stars

For 40€, fit and finish are bad. Key can barely fit in. When you manage to squeeze it in, part where you insert key is left gaping wide open so you can clearly see key inside, a lot of dust and debris... See more

Rated 1 out of 5 stars

For two times they said that they have delivered the product and (someone!) signed for it. I asked them copy of the signature. No reply. Please stay away!

Rated 2 out of 5 stars

The products look really premium. But in my opinion they are not. Such a pity

Rated 1 out of 5 stars

It’s really a scam. Although I ordered the size of my keys the sent me the wrong size. I lost my money!!!!

Company replied



Contact info

3.2

Average

TrustScore 3 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars
Jonparts logo

Reply from Jonparts

Hi Miguel,
Sorry, it doesn’t fit. Email info@jonparts.com
with #13537, your car brand/model/year, and a photo of the key. We’ll fix it fast and exchange it for the correct model. We’ll sort it within 24 hours once you email us.

Rated 1 out of 5 stars

Do not buy

The alcantara cover for my key did not fit and no resolution was provided.

26 September 2025
Rated 1 out of 5 stars

DO NOT BUY the Mercedes Alcantara…

DO NOT BUY the Mercedes Alcantara cover. I tried every way to fit my key into the case and ultimately it was stuck half-way with no way to get it into the cover. I even heated the cover to make it more pliable without success. This is my second buy from Jonparts. I will never trust a product from them again.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Not good size

I placed an order from you for a Toyota key, but unfortunately it doesn’t fit properly as it’s too short and the entire key cannot fit inside. Could you please advise what we can do about this issue? I have attached photos for your reference.

16 September 2025
Rated 5 out of 5 stars

5 star treatment

5 star treatment, from communication, delivery, product! They were so kind to send me a new alcantara key cover cuz my old one wore off on some edges

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Just droppedshipped stuff!

Just droppedshipped stuff!
I ordered the key from Jonparts for €30 and on aliexpress for €3,30 It was the same and aliexpress was faster with delivery by a week! Thats just insane isnt it. I try to return and they just say to send it to them but that cost like €20 shipping and they dont respond to the email anymore.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Waiting on Porsche key cover and tooth fairy

Waiting on Porsche key cover. Watching delivery from China. “Out for delivery” here in Maryland on 6/24. Last entry 3 hours ago (6/27) was “package undeliverable”. Why? Scam scam scam. Too good to be true!

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience so far

Ordered in may. Package is blocked at stage information received to the carrier (china!) since 3rd of june…
Order paid but never received any package. I want my delivery asap. I try to contact them via mail or botchat
They just don’t answer.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought this Alcantara key…

I recently bought this Alcantara key cover for my porsche, and I’m honestly impressed. The material feels very high quality – soft to the touch but durable. It fits the key perfectly without being too tight or loose, and it gives the key a sleek, sporty look. The stitching is neat, and the buttons remain easy to press. It also protects the key from scratches and wear, which is a big plus for me. If you’re looking to upgrade the look and feel of your key, I definitely recommend this one!

19 June 2025
Unprompted review

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