Jonparts Reviews 88

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, describing them as premium, excellent, and durable, often noting a perfect fit and sleek appearance. Reviewers frequently mention fast delivery and good communication as positive aspects of their experience. However, some people were dissatisfied with their orders, specifically regarding receiving incorrect products or items that did not fit as expected. There are also mentions of issues with delivery, including long waiting times, packages not arriving, or being sent to incorrect pickup points. A few customers also reported difficulties with customer service when trying to resolve these problems.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers praise the excellent quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed by the excellent quality of... See more

Order

Reviewers highlight negative aspects of order experiences. Many customers report not receiving items, with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praise fast delivery, with... See more

Based on these reviews

Rated 1 out of 5 stars

I placed an order from you for a Toyota key, but unfortunately it doesn’t fit properly as it’s too short and the entire key cannot fit inside. Could you please advise what we can do about this issue?... See more

Rated 1 out of 5 stars

I ordered 2 sleeves for my car keys. Apparently the courier left it at a pickup point, and I should have picked it up. I never got a notice and it was shipped back. I tried several times to contact... See more

Rated 1 out of 5 stars

Ordered in may. Package is blocked at stage information received to the carrier (china!) since 3rd of june… Order paid but never received any package. I want my delivery asap. I try to contact them... See more

Rated 1 out of 5 stars

Waiting on Porsche key cover. Watching delivery from China. “Out for delivery” here in Maryland on 6/24. Last entry 3 hours ago (6/27) was “package undeliverable”. Why? Scam scam scam. Too good... See more

Rated 1 out of 5 stars

The product is good. But, BE CAREFUL BE WARNED THAT IF THEY ARE MISTAKEN BY WHAT YOU ORDERD YOU'LL HAVE TO PAY FOR THE EXCHANGE. THEY SENT ME THE WRONG PRODUCT AND THEY DONT WANT TO TAKE RESPONSABUILI... See more

Company replied

Rated 1 out of 5 stars

Just droppedshipped stuff! I ordered the key from Jonparts for €30 and on aliexpress for €3,30 It was the same and aliexpress was faster with delivery by a week! Thats just insane isnt it. I try to r... See more

Rated 1 out of 5 stars

DO NOT BUY the Mercedes Alcantara cover. I tried every way to fit my key into the case and ultimately it was stuck half-way with no way to get it into the cover. I even heated the cover to make it mor... See more

Rated 1 out of 5 stars

**AVOID** jonparts at all cost.I ordered a set of yellow drls for my bmw in November ,5 weeks later I was sent the wrong ones after giving the vin number and details of my car.Booked my car in for fi... See more

Rated 1 out of 5 stars

I received the wrong product! I ordered a Mazda key fob cover. I received unmarked products, completely different from what I ordered. I am very dissatisfied.

Company replied

Rated 1 out of 5 stars

I been trying to return order because its wrong and know one will tell.me how to return order they chat and no one will respond for return

Company replied

Rated 1 out of 5 stars

I been trying to return my order and to send it back out country and it cost me more to send it back this is a bad company to send a product back #7858

Rated 1 out of 5 stars

They did not tell anything about the delivery would take 3 weeks from China! Also they did not reply my email about cancellation. Avoid at all cost!

Company replied

Rated 1 out of 5 stars

ordered and never received my door lights. emailed them and got one reply and never heard from them again! now trying to get refund from PayPal ......

Company replied

Rated 1 out of 5 stars

1 emailed Them to update my address and no answer apart from automatic email. 2 for the case but not very good fit. Looks awkward.

Rated 1 out of 5 stars

Delivery was quick. Item was very bad quality. Return needs to be shipped to Latvia and still no refund. I would call this scam or fraud! Be careful and do not buy here!

Company replied

Rated 1 out of 5 stars

The alcantara cover for my key did not fit and no resolution was provided.

Rated 1 out of 5 stars

Very poor service - ordered a month ago and not received item, tracking says with courier but jonparts say delivered. It has not been and now I have to try get my money back. Slow generic replies, not... See more

Rated 5 out of 5 stars

I ordered some new puddle lights for my car but when they arrived I noticed they were the wrong shape. I emailed Jonparts who were extremely helpful and after sending them a couple of photos they r... See more

Rated 5 out of 5 stars

I recently bought this Alcantara key cover for my porsche, and I’m honestly impressed. The material feels very high quality – soft to the touch but durable. It fits the key perfectly without being to... See more

Rated 5 out of 5 stars

5 star treatment, from communication, delivery, product! They were so kind to send me a new alcantara key cover cuz my old one wore off on some edges

Rated 5 out of 5 stars

The product is great and of excellent quality. The only downside is that I waited a long time for the delivery since it comes all the way from China, but the quality is excellent. I recommend it.

Rated 5 out of 5 stars

Quick delivery and good quality product. This key cover will save damage to my key from ware and tire and the occasional drop.

Rated 5 out of 5 stars

I ordered one for my R8-Key. It arrived after 11 days here in Austria and everything is perfect. It's of course expensive for a small key case, but I would order it again.

Rated 5 out of 5 stars

The items ordered are exactly as described Top quality and exactly what I wanted so ordered multiple

Rated 5 out of 5 stars

The quality of the Porsche key fob covers were awesome. Very pleased. Shout out from Bettendorf, IA

Rated 5 out of 5 stars

great product. I'll buy more alcantara key covers from Jonparts in the future!

Rated 5 out of 5 stars

Absolutely awesome quality and design and most importantly, the logo window perfectly fits. Really pleased thanks.

Rated 2 out of 5 stars

No info on delivery. You don’t feel the click on the key because the material is too thick. Difficult to put the strap on it

Company replied

Rated 2 out of 5 stars

For 40€, fit and finish are bad. Key can barely fit in. When you manage to squeeze it in, part where you insert key is left gaping wide open so you can clearly see key inside, a lot of dust and debris... See more

Rated 1 out of 5 stars

For two times they said that they have delivered the product and (someone!) signed for it. I asked them copy of the signature. No reply. Please stay away!

Rated 2 out of 5 stars

The products look really premium. But in my opinion they are not. Such a pity

Rated 1 out of 5 stars

It’s really a scam. Although I ordered the size of my keys the sent me the wrong size. I lost my money!!!!

Company replied



Contact info

3.2

Average

TrustScore 3 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Audi Key Case

I ordered one for my R8-Key. It arrived after 11 days here in Austria and everything is perfect. It's of course expensive for a small key case, but I would order it again.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Beware Scam!!!

Delivery was quick. Item was very bad quality. Return needs to be shipped to Latvia and still no refund. I would call this scam or fraud! Be careful and do not buy here!

30 December 2025
Unprompted review
Jonparts logo

Reply from Jonparts

We’re sorry to hear about your experience. The return was received, and the refund has already been issued. The return address in Lithuania is our official logistics partner, which is why returns are sent there. We regret the misunderstanding and any frustration caused, and we are improving our communication to avoid this in the future.

Rated 1 out of 5 stars

item did not fit even though they said…

item did not fit even though they said it was for this specific vehicle and now i’m out of my $40 for nothing.

11 January 2026
Unprompted review
Jonparts logo

Reply from Jonparts

Hello,
Thank you for your feedback. We’re sorry to hear about this experience. If the item did not fit despite being confirmed for your vehicle, please contact us at info@jonparts.com with your order details. If it was our mistake, we will issue a full refund or send the correct key cover. We’re here to help and resolve this properly.
Jonparts

Rated 1 out of 5 stars

Not recommended

Very bad quality… it seems to have won the key cover from a Kinder egg …
I am absolutely not satisfied!!!!

10 January 2026
Unprompted review
Jonparts logo

Reply from Jonparts

Hello,
We’re sorry to hear that you’re not satisfied with the product quality. This is not the experience we aim to provide. Please contact us directly at info@jonparts.com
With your order details, we’ll make sure to resolve this properly.

Rated 1 out of 5 stars

Sent the wrong make and type

Sent the wrong make and type, couldn’t be any worse really.

7 January 2026
Unprompted review
Jonparts logo

Reply from Jonparts

Hello,
We’re sorry about this mistake. Sending the wrong item is not acceptable. Please contact us at info@jonparts.com
with your order details, and we will correct this immediately or issue a full refund.
Jonparts

Rated 1 out of 5 stars

I received the wrong product

I received the wrong product! I ordered a Mazda key fob cover. I received unmarked products, completely different from what I ordered. I am very dissatisfied.

2 January 2026
Unprompted review
Jonparts logo

Reply from Jonparts

Hello,
We’re sorry to hear about this issue. Receiving the wrong product is not acceptable. Please contact us at info@jonparts.com
With your order details, we’ll make sure this is resolved promptly with a replacement or a full refund.
Jonparts

Rated 1 out of 5 stars

They sent me wrong item and returned it…

They sent me wrong item and returned it but no refund. Scammers

19 August 2025
Unprompted review
Jonparts logo

Reply from Jonparts

Hello,
We’re sorry for the frustration caused. This is not how we operate. If the item was returned and the refund has not yet reached you, please contact us at info@jonparts.com
with your order details so we can verify the return and resolve this immediately.

Rated 1 out of 5 stars

It’s really a scam

It’s really a scam. Although I ordered the size of my keys the sent me the wrong size.
I lost my money!!!!

6 November 2025
Unprompted review
Jonparts logo

Reply from Jonparts

Hi,
We messed up your order, that’s on us.
Please email info@jonparts.com with your order #, and we’ll ship the correct size or refund you in full, your choice.
We’ll resolve this within 24 hours once we hear from you.
Sorry for the hassle, we’ll make it right.

Rated 1 out of 5 stars

Terrible experience!

They did not tell anything about the delivery would take 3 weeks from China! Also they did not reply my email about cancellation. Avoid at all cost!

9 October 2025
Jonparts logo

Reply from Jonparts

Hi Mr Demiral,
You’re right — we should’ve been upfront about the ~2–3 week delivery, and we missed your cancellation email. That’s on us.
Email info@jonparts.com
with #13685 and choose:

Full refund today (we’ll cancel/recall if still in transit), or

Keep it and get a 15% refund for the delay.
If it already arrived and you don’t want it, we’ll provide a prepaid return and refund on receipt. We’ll close this within 24 hours once you email us. Sorry for the hassle.

Rated 1 out of 5 stars

Still havnt recieved my items.

Still havnt recieved my items.

9 October 2025
Jonparts logo

Reply from Jonparts

Hi there,
Our tracking shows your parcel delivered on Nov 1, 2025 via Yodel (HUYTON HOME DELIVERY, JJD0002233597395128). If you didn’t receive it, that’s on us to fix.
Email info@jonparts.com
with your order # and full address. You choose:

Free reship today with Signature Required, or

Full refund after we open a carrier claim.
We’ll close this within 24 hours once you contact us. Thanks for flagging it.

Rated 1 out of 5 stars

The product is good

The product is good. But, BE CAREFUL BE WARNED THAT IF THEY ARE MISTAKEN BY WHAT YOU ORDERD YOU'LL HAVE TO PAY FOR THE EXCHANGE. THEY SENT ME THE WRONG PRODUCT AND THEY DONT WANT TO TAKE RESPONSABUILITY FOR THEIR MISTAKES EVEN IF YOU CAN SHOW PROOF THAT THEY SENT YOU THE WRONG PRODUCT. IM REALLY SORRY FOT THIS IRRISPONSIBILITY.

9 October 2025
Jonparts logo

Reply from Jonparts

Hi Christophe,
If we sent the wrong product, we will pay to fix it. Email info@jonparts.com with #13692 plus a photo of the shipping label & the item received. We’ll send the correct item. We’ll close this within 24 hours once you email us.

Rated 2 out of 5 stars

No info on delivery.

No info on delivery.
You don’t feel the click on the key because the material is too thick.
Difficult to put the strap on it

9 October 2025
Jonparts logo

Reply from Jonparts

Hi Thibaut,
Two fixes from us.

Delivery info — we should’ve been clearer on timelines. I’m adding that to checkout now.

Product fit/feel — if the case feels too thick or the click is muted, we’ll make it right.
Email info@jonparts.com
with #13595 and your key model/year. Choose:
• Full refund, or
• Free to a thinner case.
We’ll close this in 24 hours once you write in.

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