Jones Whyte Reviews 

2,559
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes easy and stress-free. The service provided is frequently described as excellent, with many appreciating the prompt communication and efficient handling of their cases. People highlight the quick response times and the smooth user experience, often noting that queries were answered swiftly and support was readily available. Conversely, a small portion of people felt dissatisfied with the service, citing slow communication, lost documents, and a lack of support during critical stages of their cases. Some also experienced delays in receiving important documents and felt that their concerns were not adequately addressed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and delight with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick responses to... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting a smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Ranisha in Glasgow getting our wills sorted out. She was super patient with us, flagged risks that we hadn't considered and we felt she had our best interests at heart. Highly r... See more

Company replied

Rated 5 out of 5 stars

Diagnosed with cancer, I chose Macmillan Cancer Support to help me with the admin of living. I chose Jones Whyte from their options to help me with this. Ranisha helped me along the way with my will a... See more

Company replied

Rated 5 out of 5 stars

My son suffered a personal injury in September of 2025, I didn’t know where to turn and contacted Jones Whyte. They kept me informed throughout the process and made me feel like they were truly on my... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I had no clue how the process worked. With the help of Shraiyah at JonesWhyte, who completely put me at ease and assisted in securing an accepted offer on my first home. I could... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Family Law Attorney
  4. General Practice Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

A friendly yet dynamic law firm operating and appearing throughout Scotland and based in Glasgow. Our solicitors have over 25 years of experience across a broad range of disciplines, courts and tribunals. Experienced lawyers for family law, property, personal injury and other legal services in Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,559)

347 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Professional

Both my wife and I attended a meeting with Sarah Dooey regarding the annual review of our family protection trust Very impressed with Sarah she explained the changes that would benefit the trust moving forward and answered all the questions we put to her. Felt no pressure to make decisions on any matters on the day of the meeting. Once again very impressed with Sarah.

20 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Great help provided by the team at…

Great help provided by the team at Jones Whyte

19 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Excellent service

From start to finish, the process of preparing a Will and Power of Attorney has been really smooth. Every member of the Jones Whyte team I have met have been so efficient, knowledgeable and friendly.
I wouldn't hesitate to recommend Jones Whyte to anyone looking for legal expertise.

19 March 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

John was very helpful

John was very helpful and being kept informed thankyou.

18 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 1 out of 5 stars

Just awful

Just awful - they do everything to delay matters, don’t answer phones, don’t answer emails, takes months in obfuscation of every matter and then won’t refer to complaints or management - AVOID

1 March 2026
Unprompted review
Rated 5 out of 5 stars

GREAT COMMUNICATION

Great communication, paperwork clearly shows what steps to expect during the process making everything so much easier

11 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 1 out of 5 stars

Poor service from Jones Whyte under charity wills scheme.

We were referred to Jones Whyte by the Children’s Hospital Trust through their charity wills scheme. Solicitors give their time free of charge for this service and clients are encouraged to leave a bequest to the charity in exchange. It’s very good of firms to raise money in this way and we appreciated that solicitors are giving their time to benefit charities.
Sadly, however, things went wrong from the very start. We found it was impossible to contact them by phone; after selecting various options, the call connects with a messaging service then turns off. An email did get a response and we were given a 15 minute telephone appointment for a specific day and time. We made ourselves available but no call was received. Two days later, at last, we were contacted but by then the frustration of this method of working led us to decide to go elsewhere.
The high satisfaction level at Trustpilot leads us to speculate that charity will clients perhaps receive a second-class service?

2 March 2026
Unprompted review
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Reply from Jones Whyte

Thank you for your feedback which we will take on board. As you will note from our positive score, your experience is not reflective of the service we provide as standard at Jones Whyte. As a result of an increase in enquiries in March Free Wills Month, our lines are busier at this time than usual and unfortunately we were not able to speak to you as quickly as we would have liked. We pride ourselves on supporting GCHC and the excellent work the charity undertakes. Thank you for taking our call on Friday. We are happy to assist you further in future as needed.

Rated 5 out of 5 stars

Conveyancing

We are very pleased by the service provided by Weronika and Kyle. It has been exceptional throughout. We would thoroughly recommend their service.

12 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Very smooth process

The person that I dealt with , Ranisha , was very patient and made the whole experience run very smoothly from start to finish

12 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Great experience

Great experience very efficient and overall positive experience.

11 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

I recently have had dealings with Jones…

I recently have had dealings with Jones Whyte who helped me with my mothers trust fund.I was guided through the stressful process of selling mums bungalow by Kiera Hazlett.Not only was Kiera very professional,kind and easy to talk to she kept me informed every step of the way and I felt she genuinely cared.I would recommend Jones Whyte 100% to anyone one needing help/advice on trust funds.

6 March 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Professional conveyancing services

It was already our second house move with Jones Whyte supporting the legal aspects and again all done with full professionalism. Thank you!

16 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

I highly recommend these solicitors…

I highly recommend these solicitors especially Shraiyah she was extremely helpful and efficient with her services, very quick process for myself and thanks to Shraiyah everything i asked was always done in a timely manner and without any fuss.

6 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Excellent service

We had excellent service from Weronika Wysakowska who was easy to contact and very responsive.

She remained very professional throughout our process and proactive.

She explained the whole process thoroughly and we are entirely satisfied.

5 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Friendly, courteous and professional

I have found everyone at Jones Whyte to be friendly, courteous and professional. Plus they work with speed and efficiency. I would recommend them to anyone.

4 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Holly has been super helpful with our…

Holly has been super helpful with our move. She has kept us in the loop and explained to us the process and subsequent charges.

This is our second time using Jones Whyte. Would recommend them and Holly.

4 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Very good experience updating my will

Very good experience updating my will. I was looking into having a simple document in place to give me peace of mind after divorce so my children will not have issues should anything happen to me. Ranisha Singh was very professional and easy to speak to and kept me informed of what was needed done at every stage. Very satisfied and will keep you in mind for future legal matters.

3 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Great Service!

Great experience dealing with Shenai today (02/03/2026). Couldn't have realistically been any more efficient with helping me submit an offer for a property and dealing with all aspects of the process. Took over seemlessly from previous correspondence I had had with other Advisors. Many thanks!

2 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 4 out of 5 stars

Excellent Service

When my local and regular Solicitor was no longer available to me this Company stepped in to help me with the Sale of my Fathers property as well as dealing with the purchase of my own property. They were very fast acting, understanding and good communicators.

In particular the Paralegal I was dealing with (Nicole Hoffay-Somerville) was absolutely excellent in her dealings with me. She was very knowledgeable, friendly, reliable and went our of her way to make sure my needs were met. I would recommend her highly.

20 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Trust the professionals

Jones Whyte took over the management of my affairs when previous solicitors, Mclures ceased business, have no complaints, everyone that I have had dealings with have always been very professional, efficient, polite and understanding, in particular Courtney Gladstone and Cathryn Shirley, I have no worries as I am confident that my affairs are in safe hands ,from taking care of not just my property being in family trust but also my last will and testament wherein Jones Whyte are my executors of my whole estate, thank you and I score them all 5 gold stars

1 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

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