Jolly Tots Reviews 

659
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and patient, often providing detailed demonstrations and advice without pressure. Many people highlight the excellent customer service, noting quick responses and a stress-free process. Consumers appreciate the wide selection of products available and find the prices to be very competitive, often better than other retailers. Reviewers frequently mention leaving the store feeling confident and reassured after their purchases, especially first-time parents. The overall service, from initial inquiry to quick delivery, is consistently described as fantastic. People also value the ability to see and examine products in detail before buying, contributing to a satisfying and highly recommended shopping experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Product

Customers consistently note positive experiences with product, praising the wide range of options,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the amazing and fantastic service... See more

Price

Reviewers consistently express satisfaction with the pricing, highlighting great prices and value for money... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting it as top-notch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

659 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(659)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you so much to Keira for helping…

Thank you so much to Keira for helping me and my partner choose a double buggy for our daughters. Super helpful and very professional. Thank you so much!

12 April 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much for such a lovely review ❤️

Rated 5 out of 5 stars

Amazing store!

Great customer service and knowledge on products. Have brought numerous product from Jollytots and have been exceptionally happy with each of them.

12 April 2026
Unprompted review
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Reply from Jolly Tots

Thank you 🙏

Rated 5 out of 5 stars

Louise went out her way to ensure I…

Louise went out her way to ensure I could get fast delivery. Brilliant shop and the ex display they have in is always bargains.

9 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review. Louise is great ❤️

Rated 5 out of 5 stars

Amazing service and huge choice

What an amazing shop and staff! Cant thank Rachel enough for all her help in choosing a baby bouncer for my grandchild. I had help getting the items I bought into the car and can’t recommend this shop and the staff enough. There is a huge choice and range of products and will definitely be returning. Fantastic prices too.

8 April 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such kind words 🙏

Rated 5 out of 5 stars

Exceptional customer service

I had such a lovely in-store shopping experience while purchasing a car seat for my baby. A special thank you to Louise, who provided truly exceptional customer service. She was knowledgeable, patient, and took the time to fit the new car seat for me ensuring I felt confident driving away. I’ve already recommended the store to my friends. Thank you!

16 May 2025
Unprompted review
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Reply from Jolly Tots

Thank you for such a lovely review. We think Louise is great too ❤️

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, was served by Reta and she made the whole decision making process easier. Thank you so much, highly recommended

7 April 2026
Unprompted review
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Reply from Jolly Tots

Thank you 🤩

Rated 5 out of 5 stars

I had a fantastic experience with Jolly…

I had a fantastic experience with Jolly Tots from start to finish. I first spoke with Loretta on Facebook, and she gave me the best deal on the Nuna Triv Next stroller, along with the Nuna reclining car seat and rotating Isofix base.

The whole process was smooth and hassle-free, especially when visiting the Yardley branch. We were warmly welcomed by the staff, who kindly gave us a demonstration and let us test the stroller, which was really helpful.

Their honesty and customer service truly stood out, and that made the whole experience even better. Thank you all so much — I really appreciate everything! :)

6 April 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a great review ❤️

Rated 5 out of 5 stars

Wow what Excellent Service Everytime…

Wow what Excellent Service Everytime Louise staff Member always full of smiles and ready to help excellent Customer service keep up the good work Louise .💯🤲🏾❤️kind Regards from Tina ,Saj,Baby Imaan🥳

31 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Amazing review thank you 🙏

Rated 5 out of 5 stars

Excellent prices and very welcoming

We had an excellent visit here, David and Lewis were very knowledgeable and welcoming. The product range was excellent and the prices were even better. We were able to buy a pushchair, car seat, bedside crib, and other items without breaking the bank. I highly recommend this shop.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Trouble with ordered pram

We ordered our pram at the start of January (it didn’t say on line that it was for pre order) so we emailed them to ask when delivery would be and they said end of February, it come to the end of February & was told it would then be delivered end of march (my daughter is born at the end of march) so we rang up to double check as we didn’t want to risk it not being delivered and we was told on the phone it actually wasn’t due to be delivered until end of may. We spoke to them and asked to change it to a different pram in the same price range, they agreed & said that it would be with us in 7-10 working days. I text them for an update & was told fed ex tried to deliver the pram but they couldn’t find the house (no one tried to ring us or anything). They then said it would be delivered again when they receive it back of fed ex. Fast forward another week (nearly the end of march) & I text them again to see when it will be delivered & they said fed ex had only delivered the base & car seat but no pram. We mentioned we needed it as our daughter is due to be born in 5 days and their response was “we could send you the car seat & base so you can push your daughter around in that” bearing in mind we’re in march it’s absolutely freezing so of course we said no & we have now had to travel all the way from Manchester to Birmingham for the pram. The only good thing that happened since purchasing this pram is the guy at jolly tots helped us carry it out to the car. I wouldn’t recommend this company AT ALL

30 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

"Hi Ellie,

I’ve just seen your review, and I am so sorry to hear about the trouble you had with your delivery. This doesn’t reflect our usual service, and for that, I sincerely apologize.

I have reached out to you via email

Jolly Tots

Rated 5 out of 5 stars

Fantastic experience at Jolly Tots

Fantastic experience at Jolly Tots, thanks to David. He gave really helpful advice on cots and next-to-bed cribs, and I ended up with exactly what I was looking for. Very knowledgeable, friendly, and easy to talk to. Fantastic selection of items in store. Easy parking too. I’ll definitely be purchasing from there again!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff

Amazing staff, very helpful and really good prices of all items. They are on of our favourite baby shops and we have been going there since before my daughter was born and it’s amazing.

29 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Amazing thank you for a lovely review

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