Jollys Jewellers Reviews 

1,189
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery and stunning product quality, highlighting how beautifully items are packaged, securely shipped, and presented upon arrival. Consumers also appreciate the highly responsive and genuinely helpful customer service, noting that staff members communicate clearly, answer inquiries fast, and assist efficiently with custom requests and resizing. However, some people mentioned wanting even more detailed information available online about the items, such as specific historical details, comprehensive gemstone sizes, or exact creation dates. A few other people also noted experiencing occasional ordering mistakes or needing size adjustments shortly after receiving their purchases.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with items that match their online... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the quick response... See more

Quality

Customers expressed great satisfaction with the amazing quality and condition of the items. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, expressing strong satisfaction with the prompt... See more

Order

People report positive experiences with order, highlighting remarkably fast shipping and next-day deliveries.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong size ring & emailed asking if the size could be amended before shipping the product, as opposed to having to return & exchange. Director emailed back promptly, advising it would be... See more

Rated 5 out of 5 stars

First time using Jollys, brilliant all round. Used there layaway system was meant to be paid over 6 months but managed to pay off over 2. Received order the following morning and was absolutely impres... See more

Rated 5 out of 5 stars

Product as described. Sizing very good. Quality was outstanding. Delivery was within a day of ordering. It was for our forty eighth wedding anniversary. Wife was stunned. Many thanks for such a beauti... See more

Rated 5 out of 5 stars

Well presented packaging and fast, secure delivery, thank you. Prefer seeing actual 'photos of the items, and would like as much info' as possible, eg carat weights/sizes etc of metals & gemstones.


Company details

  1. Jewelry Store

Information provided by various external sources

Jollys Jewellers are a family run chain of jewellery shops and jewellers who are specialists in fine antique and vintage jewellery. Our jewellery stores are based in Mansfield, Nottingham and Ilkeston.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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5.0

All reviews

(1,189)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Tennis Bracelet

Lovely item bought. Really easy to deal with and to set up video call. Item sent and received in lass than 24 hours. No delivery charge
Would definitely use this company again

8 May 2026
Rated 5 out of 5 stars

Very good communications throughout

Very good communications throughout, my order was delivered and in excellent condition, it was actually better than in the photos online! Very pleased and I will certainly use this company again.

6 May 2026
Rated 5 out of 5 stars

A purchase I’ve been waiting for!

I messaged this shop with a product inquiry and they got back to me in less than an hour! I was so impressed with the level of customer service and I received my international order very quickly!
My charm, which I have been endlessly searching for as a replacement to one I lost, is absolutely perfect. Thank you Jolly’s Jewellers!

14 April 2026
Rated 5 out of 5 stars

Beautiful range

Purchased a beautiful ring. It was really well photographed, which helped me to make the choice to purchase. It was nice to have quite a few details provided on the ring, although I would have loved to know roughly when it was made. Well packaged and prompt delivery.

9 March 2026
Rated 5 out of 5 stars

Couldnt be happier!

Couldnt be happier!

The service was amazing, they were really responsive and shiped the ring I bought really quickly. I got the size changed and they did a seamless job.

Will defo be returning

26 February 2026

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