It,s a nice place for shopping specially for babies and children. There are a lot of options to choose. Sometimes great discounts also available. Delivery came fast and reliable. Nice packaging. Great... See more
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Ordered items arrived well-packaged, and within specified delivery period (every item in good condition). Placing the order was easy enough, good follow through comms, and provides order tracking. Tha... See more
Company replied
Total waste of time and money, missing parts that they say they deliver, but actually dont, messages go un answered, 3year reklamation time is a flat out lie, i bought a bike cart that had a part miss... See more
Company replied
Its really good website delivery is so fast and i can easily rely on this website for anything
Company details
Written by the company
Ei ole mikään ihme, että Jollyroom on Pohjoismaiden suurin lastentarvikeliike! Meillä on kaikkea mahdollista kaikenkokoisille lapsille, vastasyntyneestä aina 12 ikävuoteen saakka, sekä lisäksi paljon tarvikkeita vanhemmille. Valikoimamme täydentyy uusilla tuotteilla päivittäin. Tavoitteenamme on tarjota asiakkaillemme parasta mahdollista palvelua. Toimitusaikamme Suomeen on 4–8 arkipäivää ja tarjoamme ilmaisen toimituksen yli 100 euron tilauksiin, hintatakuun koko valikoimastamme sekä 365 päivän avoimen kaupan.
Pohjoismaiden suurin valikoima lapsiperheille!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 09 42 41 55 55
- Asiakaspalvelu@jollyroom.fi
- jollyroom.fi
3.8
Great
8K reviews
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Its really good website delivery is so…
Its really good website delivery is so fast and i can easily rely on this website for anything
20 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a big play house and play…
Bought a big play house and play kitchen. Always a good experience with Jollyroom.
16 March 2026
Reply from Jollyroom.fi
Hi,
Thank you for your kind review!
We’re glad to hear that you had a good experience shopping with us 💛 We hope the play house and the kitchen bring lots of joy and fun moments for the little ones 😊
Wish you a wonderful spring! 🍃
Best regards,
Team Jollyroom
Good online shop!
Ordered items arrived well-packaged, and within specified delivery period (every item in good condition). Placing the order was easy enough, good follow through comms, and provides order tracking. Thanks!
24 April 2026
Reply from Jollyroom.fi
Hi Mayo,
Thank you for your kind review! 🌻
We’re glad to hear everything arrived on time and in great condition, and that you found the ordering process and communication smooth 😊
We hope you were happy with your order! ⭐
Wish you a wonderful Wednesday! 🍃
Best regards,
Team Jollyroom
Great place to shop online for children
It,s a nice place for shopping specially for babies and children. There are a lot of options to choose. Sometimes great discounts also available. Delivery came fast and reliable. Nice packaging. Great experience. Thanks Jollyroom team.
23 April 2026
Reply from Jollyroom.fi
Hi Khanzada,
Thank you for your kind review!
We're really happy to hear that you enjoyed shopping with us 💛 It’s wonderful to hear that our delivery, packaging, and discounts met your expectations too 😊
Wish you a wonderful week ahead!
Best regards,
Team Jollyroom
Contradictory support and missing refund
Returned a recalled product, was promised a refund, but still no money and no clear answers. Customer service gives contradictory information and does not address the actual issue.
Full details:
Returned a recalled product and still no refund – extremely frustrating experience.
I returned a recalled product (JLY Dream Cradle Wilma) on 17.02, and it was shipped on 19.02. After that, there was no update for a long time. When I contacted customer service about a month later, I was told the package could not be found.
I followed up again on 10.03 and was told they would investigate. Later, I was informed that the package could not be tracked because the barcode was not readable, and that I had sent it “too late” – which makes no sense for a recalled (safety-related) product.
After I mentioned filing a complaint, I suddenly received confirmation that on 07.04 a full refund had been registered and would be paid within 2–7 business days. As of today, 20.04, I still have not received any refund.
It has now been more than 2–7 business days, and I don’t even know whether the issue is with Jollyroom or my bank, as I have not been given any transaction ID or proof of payment. I am left without my money and without clear information on who to turn to.
When I asked for details so I could follow up with my bank, I only received generic template responses about invoice refunds — even though I paid by debit card.
Throughout this process, I received contradictory responses, which suggests that customer service does not properly review previous messages or case history.
As someone who has worked in customer support, I am aware that reviews like this usually receive a response. However, I do not expect this issue to be resolved through a generic reply here, and I would prefer not to receive another template response that does not address the situation.
I am sharing this review purely to inform other customers about my experience, as I have already escalated this case to the Finnish Competition and Consumer Authority (KKV).
Response to their reply:
Oh, really? After multiple tickets and repeated follow-ups, the issue was finally “reviewed internally” and traced back to your own handling.
That is exactly the problem.
This should never have required this level of persistence. I will continue to pursue this case regardless of whether the refund is received, and I will follow through with the ECC.
10 March 2026
Unprompted review
Reply from Jollyroom.fi
Hi Yesim,
Thank you very much of your feedback!
We’re very sorry to read about your experience and the frustration this situation has caused you 💛
What you describe is not the level of service we aim to provide, and we fully agree that a refund process, especially in the case of a recalled product, should never be this complicated or unclear.
We truly appreciate you taking the time to share such detailed feedback. We take this seriously, as it highlights areas where we clearly need to improve, both in our internal handling and in how we communicate with our customers 💌
We have now reviewed and located your case internally and identified what has caused the delay and confusion. We have reached out to you directly via email with more detailed information and guidance so we can resolve this properly.
Please be assured that we are here to support you and will do everything we can to make sure this is sorted as quickly and smoothly as possible 😊
If you have any questions, you´re welcome to reply to our e-mail and we´re here to guide you further!
Wish you a wonderful week! 🌻🍃
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Taha,
Thank you for your review!
We´re glad to hear that the delivery of your order arrived to you quickly 😊📦
Wish you a wonderful weekend! 🌻
Best regards,
Team Jollyroom
Total waste of time and money
Total waste of time and money, missing parts that they say they deliver, but actually dont, messages go un answered, 3year reklamation time is a flat out lie, i bought a bike cart that had a part missing, i opened the package after the two month period (because the baby was so small at the time)that they actually dont tell you about and after that they dont send you shit… so what the hell is that 3 year period supposed to be about? NEWER BUY ANYTHING HERE if you require customer service. They do not give a shit.
30 March 2026
Unprompted review
Reply from Jollyroom.fi
Hi Pauliina,
Thank you for your feedback!
We’re truly sorry to hear about your experience! 💛
We would like to clarify the reasons behind our decision. According to both our policy and general consumer guidelines, customers are expected to check their delivery within a reasonable time after receiving it and report any missing parts to the seller as soon as possible.
Guidance from Finnish Competition and Consumer Authority states that consumers should notify the seller of any defects within a reasonable time after discovering them, and no later than two months is generally considered acceptable for maintaining full rights in such cases.
We also want to clarify that the 3-year right to make a complaint applies to faults or defects that arise in a product over time. However, it does not replace the responsibility to report delivery-related issues, such as missing parts, within a reasonable timeframe. In this case, the claim was made approximately 1 year after the purchase, which unfortunately falls well outside that period.
That said, we truly regret that this has led to such a negative experience for you. Your feedback is important to us, and we take it seriously as we continue working to improve both our communication and customer experience 🌷
If there is anything else you would like to discuss, you are very welcome to reach out to us again - we’re here to help 💌
Kind regards,
Team Jollyroom
The quality the product the shipping…
The quality the product the shipping service everything was so on point
I recommend it highly
17 March 2026
Reply from Jollyroom.fi
Hello Nargis!
Thank you so much for your kind words! ☺️💫
We’re thrilled to hear that you were happy with the product, quality, and delivery.
Your recommendation means a lot to us!
I wish you a nice day!
Best regards,
Natalia Jollyroom 🌸
Reply from Jollyroom.fi
Hi Thao,
Thank you for your kind words!
Wonderful to hear that the delivery arrived quickly to you and it makes us happy to hear that you would recommend us to others aswell 😊
Wish you a wonderful spring! 🍃
Best regards,
Team Jollyroom
Great quality
The product was exactly as it described. the quality is great and it arrived on time. So happy with my purchase.
22 March 2026
Unprompted review
Reply from Jollyroom.fi
Hi Aida,
Thank you for your lovely feedback!
We´re glad to hear that the product met your expectations, arrived on time, and that you´re happy with your purchase 🥰
Wish you a wonderful week! 🌷
Best regards,
Team Jollyroom
I placed my order on December 28
I placed my order on December 28, and as of February 13, the issue is still unresolved. Despite multiple follow-ups via both email and phone calls, the refund has not been processed, and I have not received clear or timely updates.
This prolonged delay has been very disappointing. A refund should not require this much effort from the customer. It has also made me reluctant to purchase from this company again, which is unfortunate, as we have previously bought several high-value items here, including an Uppababy stroller, Cybex car seat, playpen, and other expensive products, using both my account and my husband’s.
I am sharing this review in the hope that it will finally prompt progress on my case, as this experience has significantly affected my trust in the company.
28 December 2025
Unprompted review
Reply from Jollyroom.fi
Hi Gry,
Thank you for your feedback!
We’re very sorry to hear about the delay with your refund and understand your frustration. A refund should not require repeated follow-ups, and we truly apologize for the inconvenience caused ❤️
Unfortunately, as your contact details are hidden in this review, we’re unable to locate your order from here.
We kindly ask you to contact our customer service via the link below so we can review your case as soon as possible: https://www.jollyroom.fi/asiakaspalvelu 💌
After submitting the form, you will receive a confirmation email to ensure your message has been received 😊
You’re also welcome to send us a private message on Facebook (Jollyroom.fi) if you prefer.
Wish you a wonderful week ahead! ❄️
Best regards,
Team Jollyroom
delivery are at earliest,well package…
delivery are at earliest,well package and good quality product.
29 January 2026
Unprompted review
Reply from Jollyroom.fi
Hi Mona,
Thank you for your kind feedback!
We´re glad to hear that the order made it to you safely and in good condition 🌞📦
Wish you a wonderful weekend! ✨
Best regards,
Team Jollyroom
I haven’t received my order
I haven’t received my order. It hasn’t even been shipped yet, and I placed it 11 days ago. I was hoping to receive it before my baby’s 1 month anniversary but that’s in three days so I know that won’t happen.
10 January 2026
Unprompted review
Reply from Jollyroom.fi
Hi Maria,
Thank you for your feedback!
We´re sorry to hear that you have not received your order ❤️
We can find your order based on the information on this review and can see that the estimated delivery time for your order is today 📦😊
We kindly note that our delivery days are only working days and due to the extra red days on New Year - the delivery time might feel longer ⭐
Your order will be delivered from Sweden so your package will not be scanned in the delivery before it arrives to Finland 🌍
We hope you´re happy with you order 🌞
Wish you a wonderful week! ❄️
Best regards,
Team Jollyroom
Everything was perfect!
Quick shipping; great products and competitive prices.
19 December 2025
Unprompted review
Reply from Jollyroom.fi
Hi RW,
Thank you for your lovely feedback! ⭐
¨
We´re glad to hear that you´re happy with your purchase 🌞
Wish you a wonderful week! ❄️
Best regards,
Team Jollyroom
I ordered two suitcases on four wheels
I ordered two suitcases on four wheels, the same colour, one small and one larger.
When ordering, I specified a delivery location that was convenient for pick-up so that I could take the suitcases with me on the bus. The delivery location was changed. I had to call a taxi. On top of that, the delivery was split. I received one suitcase two weeks after ordering and took it home by taxi. I received the second suitcase only a month later. And I had to take it home by taxi again. I had to pay for the taxi twice. Therefore, I do not recommend this shop. I could just as easily have ordered this purchase from China myself. And much cheaper. And they would have delivered this purchase to a place where it would have been convenient for me to pick it up. In addition, I did not receive any warranty documents. И
2 December 2025
Unprompted review
Reply from Jollyroom.fi
Hi,
Thank you for your feedback!
We are sorry to hear about the inconvenience you experienced with your delivery 💌
We would like to clarify that unfortunately we are not able to influence which pick up point Posti chooses for your parcel. The parcel is automatically directed based on the postal code on your adress to the closest free pick-up point or locker available at the time, which means it may not always be the geographically closest one 🌍
Unfortunately, your personal details are hidden on this review, so we’re not able to identify your case from this review alone. If you have any questions - we would really appreciate if you could get in touch with our customer service so we can look into your order in detail and help you further.
The warranty document is always the order confirmation you receive when the purchase is completed. If you need this resent, our customer service will be happy to help 😊
🌍 : https://www.jollyroom.fi/asiakaspalvelu
Wish you a wonderful Christmas time! 🎄
Best regards,
Team Jollyroom
Items on sale
Items on sale, yes a good sale but nothing extreme. They canceled order with message that it was a pricing error and raised the prices higher than they were even before the sale. Scammers!
14 August 2025
Unprompted review
Reply from Jollyroom.fi
Hi Jaakko,
Thank you for your review! 🌻
We're sorry to hear about your recent experience with us 💛
Unfortunately, since your personal information is hidden on this review, we're unable to find your order or contact details to investigate this further. We’d really like to help resolve this for you 💌
Please note that it’s not possible to contact us directly via email. Instead, we kindly ask you to reach out through our contact form below or send us a private message on Facebook to our account "Jollyroom.fi". That way, our customer service team can assist you as quickly as possible 😊
🌍: https://www.jollyroom.fi/asiakaspalvelu
Wish you a wonderful day!
Best regards,
Team Jollyroom
Wrong item was delivered compared to…
Wrong item was delivered compared to the one I ordered. Got refunded but caused some drawback. Customer service was decent but overall experience was bad.
22 June 2025
Unprompted review
Reply from Jollyroom.fi
Hi Tuomas,
Thank you for your feedback!
We're truly sorry to hear about what happened with your order and any inconvenience this may have caused you 🌻
Even if the issue was resolved with a refund, we completely understand how unfortunate the situation can be!
Your feedback is really important to us and it helps us improve! 💌
If you have any questions or if anything feels unclear, do not hesitate to contact our customer service again - we´re always here to help 😊
Wish you a lovely summer!
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Muddasser,
Thank you for your lovely feedback!
We´re glad to hear that you had a positive experience with us and amazing that the delivery made it to you quickly 📦💛
Wish you a wonderful summer! 🌻
Best regards,
Team Jollyroom
Very bad experience with jollyroom…
Very bad experience with jollyroom customer service. Ordered 2 products one was fine the other one I want to return but no return sticker. Sent many messages but no response from customer care. The main reason wont shop again from here is their no return policy and poor response. The slide is too narrow for my 2 year old and he keeps on falling from the side also its bent from the center so he doesnt slide properly. I wanted to buy a bigger one and return this one.but no response at all from them.
16 June 2025
Unprompted review
Reply from Jollyroom.fi
Hi Maheen,
Thank you for your review! 🌻
We're sorry to hear about your recent experience with us 💛
Unfortunately, since your personal information is hidden on this review, we're unable to find your order or contact details to investigate this further. We’d really like to help resolve this for you 💌
Please note that it’s not possible to contact us directly via email. Instead, we kindly ask you to reach out through our contact form below or send us a private message on Facebook to our account "Jollyroom.fi". That way, our customer service team can assist you as quickly as possible 😊
🌍: https://www.jollyroom.fi/asiakaspalvelu
Wish you a wonderful day!
Best regards,
Team Jollyroom
Everything is fine until the product…
Everything is fine until the product arrives broken or breaks during use. Then the customer service wount answered. The contact form on the website is in Swedish. Videos and pictures cannot be added. Time is delayed on purpose. Very disappointed.
4 October 2024
Unprompted review
Reply from Jollyroom.fi
Hi Teele,
Thank you for your feedback!
We´re sorry to hear about your experience with us and our claim handling 💕
Your contact details are not visible on this review so unfortunately we´re not able to find your specific case in order to take a closer look what has happened 🌎
We of course want to help our customers and it is important to us to find a suitable solution to our customer 💌 If our customer service is experiencing higher load of contacts, our response time might be a little bit longer but we do our best to get back to our customers as quicly as possible 🌻
If you have any questions, kindly contact our customer service through our portal and we´ll happily help you : https://www.jollyroom.fi/asiakaspalvelu 🌎😊
Wish you a wonderful day! ⭐
Best regards,
Team Jollyroom
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