Wrexham Store…. Amazing lady there… Laura…. She literally saved my dog! Honey is almost 15 years old and had developed an issue with her stomach… hundreds of pounds at the vets, with advice to feed he... See more
Location
Switch locationUnit 2, Border Retail Park, LL13 8NG Wrexham, Wales, GB
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Good choice of dog food/ treats and toys etc. friendly service and support on hand if I had any questions (we needed specific flavour/ nutrition/ sized kibble) staff are all very knowledgeable but a y... See more
I have used Jollyes Pet Clinic on a number of occasions for vaccinations and microchippjng. It's so much cheaper than using my usual vet. All staff in the Wrexham branch are super friendly helpful. I... See more
The young lady who served me was extremely knowledgeable and was able to help me with a feeding problem I had with my grieving cat. She made some excellent suggestions on what foods might appeal to my... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2, Border Retail Park, LL13 8NG, Wrexham, Wales, United Kingdom
4.7
Excellent
723 reviews
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Good choice of items
Good choice of items, easy to locate, value for money, helpful and friendly staff
15 January 2025
Very friendly and helpful staff
14 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Used to be able to book for just nail…
Used to be able to book for just nail clipping x 2. At a day and time that was convenient. My appointment was then cancelled, and told that we could do walk in, and didnt require an appointment. Which results in being charged more for walk in. Which is unfair. I prefer a booking as we are not required to wait longer than necessary and subsequently being charged at the booking price not a walk in. I have used this every 4 weeks for the last few months. And if this is the way forward I will be going elsewhere. Very disappointed.
13 January 2025
Unprompted review
Reply from Jollyes The Pet People - Wrexham
We understand your frustration regarding the recent changes to our appointment system and the subsequent impact on your nail clipping service. We appreciate your loyalty over the past few months and value your feedback. We sincerely apologize for the inconvenience caused by the cancellation of your scheduled appointment and the unexpected increase in cost when opting for a walk-in service. We are reviewing our scheduling processes to ensure a more consistent and convenient experience for all our clients. We value your business and hope to see you again soon.
First time I shopped here
First time I shopped here. Signed up for the loyalty card. They had everything that I went in for and I bought for both dogs and cats.
Lady on the checkout was friendly and helpful.
15 January 2025
The young lady on the till was very…
The young lady on the till was very helpful even helping me by carrying the box of suet pellets to my car the store apoeared clean and tidy
13 January 2025
The service I got was excellent and…
The service I got was excellent and when I needed help, there was one person on hand to help you.
10 January 2025
Staff are always friendly and helpful…
Staff are always friendly and helpful if anything you need to question
2 January 2025
Evry thing there for all pets
Staff are always polite and helpful grat choice of every thing Pets
2 January 2025
Asked for advice on items behind…
Asked for advice on items behind counter, young girl looked confused and had to get another colleague to assist. Who just pointed at items but I need to know which would be the best. The item wasn’t handed over nicely and when paid I had to reach over for the item as it was by the till. No personal
Interaction, felt awkward and would have happily left the store but I knew my dog needed some kind of relief but will consider my options before visiting the store.
29 December 2024
Reply from Jollyes The Pet People - Wrexham
Good afternoon,
We understand your frustration with the experience you had in our store. It's important to us that our customers feel valued and receive the assistance they need. We will share your feedback with our team to ensure they are providing the best possible service.
Kind regards
Jollyes customer services
Staff always help great staff
24 December 2024
Shop assistant at till in wrexham was…
Shop assistant at til in wrexham was friendly kind and patient
19 December 2024
Helpful and pleasant staff
Helpful and pleasant staff. Got what I wanted at a reasonable price
16 December 2024
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