Absolutely brilliant shop. Prices are really reasonable. Other stores like pets at home overcharge. The staff are friendly. I never knew about jollyes until last month. Wish I'd known about it sooner.... See more
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As previous visits there's a good stock of raw foods by different manufacturers/brands. Easy to view freezer contents and make selection. Loyalty scheme and discounts available on certain brands.... See more
Had gone in as pup seemed to have really soft stools and staff were amazing on listening and guiding me on a food more suited for him, and not even a week on after changin food i noticed a difference,... See more
This was the 1st time my miniature daschound had been to the groomers, and I was worried she would misbehave as she has separation anxiety. But the staff were really friendly and very professional, H... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hermiston Gait Retail Park, EH12 9FX, Edinburgh, Scotland, United Kingdom
- 01313 859 190
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Reply from Jollyes The Pet People - Edinburgh
Helpful staff.
Staff attention so important towards…
Staff attention so important towards customers which your store provided well.
Lovely friendly helpful staff
Great staff very friendly and very…
Great staff very friendly and very helpful great with pets
Staff amazing and Friendly a real asset…
Staff amazing and Friendly a real asset to the company. Keep up the good work. Really care about pets.
allways got the deals you want
Excellent groomer
Excellent groomer. D loves my dog and my dog loves D. He’s always happy to go there and looks great after his groom.
lifestage grain free food
excellent quality as usual and very helpful and friendly staff
Never and problems and helpful staff
Lovely helpful staff
They spend a lot of time helping to…
They spend a lot of time helping to choose the right things for our puppy.
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