I really like Jolleys, they have some fantastic products at great prices, they have a huge selection of dog treats that are brilliant and my dogs love them. The staff are friendly, knowledgeable and... See more
Company replied
Gramercy Park 15, CV4 9AE Coventry, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I really like Jolleys, they have some fantastic products at great prices, they have a huge selection of dog treats that are brilliant and my dogs love them. The staff are friendly, knowledgeable and... See more
Company replied
So much choice. All the amazing toys & food & everything else in there for dogs & cats are a million times better than anything I've seen on Amazon. Plenty of parking unlike retail parks which are hug... See more
Even going in without my faithful sidekick, the staff acknowledged me, ask where my companion was and how they were, remembered the account name (companions name) and said thanks for coming in and hop... See more
Both assistants were very helpful when i went in ho purchase a blow up neck collar as one of my cats has an ear injury and will need an op to have it removed. The blow up collar has prevented her scra... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Gramercy Park 15, CV4 9AE, Coventry, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really like Jolleys, they have some fantastic products at great prices, they have a huge selection of dog treats that are brilliant and my dogs love them. The staff are friendly, knowledgeable and helpful. I find their own products to be of high quality, they offer great advice and excellent prices.

Reply from Jollyes The Pet People - Coventry
Good selection of products, I buy dog food there, I was served by a very pleasant young man who was also very helpful.
Also near my home which is a bonus.
They were very helpful in recommending the right dog food for the condition my dog had ,their policy of returning and getting a refund was honoured as well
So much choice. All the amazing toys & food & everything else in there for dogs & cats are a million times better than anything I've seen on Amazon. Plenty of parking unlike retail parks which are huge traffic gridlocks. Take a visit to purchase some stuff for your pet and make it into an outing, grab a Subway inside the SPAR & visit the Barnardo's charity shop, there is a pharmacy there too, fish & chip shop, amazon lockers you name it, all next door!
Excellent service as always. I required a branded product but was advised of a cheaper alternative. This worked just as well (as I later found out). The person serving me took time to interact with my dog, gave a couple of treats. All in all a good experience. Thank you
Always polite and helpful and go that extra mile
Good shop & good informative staff who are always happy
Guy on till was very friendly,kind and helpful.
All very helpful and when I buy heavy items for my cat they will carry them out to the car as I am disabled.2
Whenever we visit Jollyes the staff are always so knowledgeable and helpful.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.