I shopped here today after YEARS of loyalty to pets at home (terrible experience as a 1st time vet user that iv decided never to shop there again) and I have to say I wish I started shopping h... See more
Company replied
Jollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA Clydebank, GB
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I shopped here today after YEARS of loyalty to pets at home (terrible experience as a 1st time vet user that iv decided never to shop there again) and I have to say I wish I started shopping h... See more
Company replied
First ever visit to a Jollyes store. Great selection of cat food,toys & accessories. Fair prices too.Able to locate everything easily.Delightful & very helpful lady at checkout—I think she was a supe... See more
Very fresh chew for dogs,great size although I hacksaw the cone end socket off ,as it is hard to break down and can be hard to swallow & digest.At £1 each it is ideal for medium/large dog.
We've recently got a kitten and there are NO vets where we live able to register her with their practice. I found the Jollyes shop purely by chance and discovered that they have a community vet of... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA, Clydebank, United Kingdom
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I shopped here today after YEARS of loyalty to pets at home (terrible experience as a 1st time vet user that iv decided never to shop there again) and I have to say I wish I started shopping here long ago.
1) the food is substantially cheaper.
2) the variety is vast.
3) the store felt, looked and smelled cleaner
4) I wasn't asked to make donations - good thing!
5) it's closer to me
6) I recieved an email with the receipt after I left.
All in all I'm really happy with this store, location, price and variety etc

Reply from Jollyes The Pet People - Clydebank
The staff were very knowledgeable and extremely helpful and pleasant.
The people who works in a nice and friendly and very helpful and the prices are good and u always come back
Very fresh chew for dogs,great size although I hacksaw the cone end socket off ,as it is hard to break down and can be hard to swallow & digest.At £1 each it is ideal for medium/large dog.
Staff politeness Bright clean store friendly staff efficient staff just a great space to shop 🥰
Great choice of products and reasonable pricing
Got a great selection of everything for my dog. Get it all in one shop. Pleasant friendly staff too.
The store doesn’t have animals anymore and the selection of bird seeds have gone witch is a shame
Always thoroughly enjoy going here especially the ones in Clydebank East Kilbride and Port Glasgow. Has everything you could ask for and staff in all 3 stores always make a fuss of my pup
Excellent customer service, assistant was very knowledgeable, professional and friendly.
Massive increase in prices across the store. Loyalty scheme used to be good but pointless using it now. Purchased elsewhere
The lady was charming
Very helpful, even offered to help us to car,
Whilst joking with her.
A credit to you company
Friendly, helpful staff but the one thing I really appreciate it that Jollyes stopped selling small animals. Too many are bought on impulse and then cruelly tossed out like trash. Jollyes made the right decision and I will always be grateful and of course, will support this company as a repeat customer.
The lady who served me was extremely pleasant and most helpful. A first class representative for the company.
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