The sales assistant (Sam) was knowledgeable about the dog seat belts and training leads. She heard us talking and offered her advice and extra information. She came across as interested in our situ... See more
Location
Switch locationJollyes, Unit 2B Alban Retail Park,, 4 London Road, Bedford,, MK42 0NW Bedfordshire, GB
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See what reviewers are saying
I have always visited the bedford branch from the minute i bought my cat and the staff their have been nothing but helpful and seem to have ALOT of knowledge on pets and diets etc. The booking system... See more
looking for a dog coat - assistant very pleasant and helpful. Tried several coats till we found the right one - most importantly really cared about my dog - kept chatting to him and stroking his ears
I was delighted with the service I received and my dog looked great when I collected him after his wash. He has clearly enjoyed the experience which was a big plus considering his advanced years. I’ve... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 2B Alban Retail Park,, 4 London Road, Bedford,, MK42 0NW, Bedfordshire, United Kingdom
- 01234 349591
4.7
Excellent
689 reviews
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Great store and local
1 April 2026
Reply from Jollyes The Pet People - Bedford
We're glad you find our store great and local. We appreciate your positive feedback and support. Thank you so much!
Deputy Manger zero customer Service
The Deputy Manger has zero customer service. She dealt with one customer and then turned her back on me to have a conversation with her colleague about her personal life for at least 5 minutes. She then walks off, her colleague asked are we booked in, clearly not as you have just had a 5 minute conversation with her. Appalling service, how did she get the job.
23 February 2026
Unprompted review
Reply from Jollyes The Pet People - Bedford
We appreciate you taking the time to share your experience. We're sorry to hear that you experienced such poor service and that your concerns were not met. We'll address this internally to ensure it doesn't happen again.
Customer service
Good customer service by staff member questions asked staff member gave good answers
6 February 2026
Great store & Staff
Great store, good selection and knowledgeable staff that are always friendly and happy to help.
4 February 2026
Vaccinations
It’s nice that a store, offers this service as our fur babies are family and, the extremely high vet prices makes it easier to make sure. They are kept up to date health wise.
26 January 2026
I love this store
I love this store for pet supplies, very reasonable priced and all the staff at my local store are polite, friendly and helpful.
19 January 2026
Everything I wanted was in stock.
Everything I wanted was in stock.
James Wellbeloved dried expensive at the moment so only bought 1 bag
11 January 2026
I was allowed into the store a couple…
I was allowed into the store a couple of minutes before closing time. Staff were very friendly and helpful despite it being closing time.
11 January 2026
Always very helpful and polite
Always very helpful and polite, they have a good selection of goodies for the animal's.
11 January 2026
Miserable girl serving.
Always get great service from Joylees but this time the girl was quite miserable and it was not the usual high standard of customer care I receive.
15 December 2025
Always considerate
Always considerate, helpful and ready to answer any questions about the items sold or advice on a pet problem , if they can’t answer it then they will find out .
22 December 2025
The staff are always helpful
The staff are always helpful, if they don't know an answer to a question, they will ask someone else
20 December 2025
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