Jolie Beauty USA Reviews 

Bought the Ozzy one for my wife, because we really like Ozzy. She loves it! waiting for a good event to use the products! and i made a mistake and customer service fixed my order. That was very nice of them! 5 stars!

Beautiful palette

I have tried almost every brand of makeup. I was a Counter Manager of a major cosmetics brand at a department store. Never before I have experienced such joy and inspiration than I do with Jolie Beauty products. Anything I can image, I can create using their wide range of products and truly amazing palettes. The palettes might seem expensive, but then you realize that you are getting 28 beautiful colors that are meant to be used together to create a million different color stories, it is actually a steal! I have their powders, lip stains, eyeshadow palettes in Til Death, Spellbound, Tainted, and Cryptic, their blush, highlighters, almost all of their liquid lipsticks, and several glosses. I am determined to eventually get one of everything. Not every product is perfect (Carnevil lipstick doesn’t have the same staying power as the others), but they are all very very good!

Finding a true Indie, Alternative/Goth makeup brand isn’t easy. But finding one that is so consistently excellent in their products and is very good at a shipping is amazing! I also love the brand identity; it is all about self-love, confidence, and embracing everyone as is. The creator of Jolie Beauty is a gorgeous former model, and yet she is so kind online and can be silly and down to earth. Their brand identity and the Jolie’s personality makes me want to support them. I look forward to doing my makeup because I know that if I can imagine it, i can create the look with my Jolie Beauty products. ❤️❤️❤️❤️❤️

Great products and good responsive customer service! Bought on two separate occasions now and would use again.

I bought it for my daughter as a gift! She loves it!

Placed order 24/12 still waiting, no dispatch notice, missing a full order. Starting to think the company is fraud. Refusing to give me my money back. Please review on trust pilot before you buy from this company. I will never buy from these again !

The colors look nothing like the swatches online. I purchased skull and shadow and both are warm browns.

Ordered the Skullpted Cream Contour and the colour looked different when opened to the image online, but because the seal is now broken they're refusing to help - even though the item is untouched.

Extremely disappointed with my purchase, especially considering all the money we've spent with them previously.

I ordered the ozzy make up brushes for my partner for Christmas.
It’s now 3 weeks later and I have not heard anything back.
I have emailed multiple occasions to ask about my order.
This is Terrible customer service.
Considering I paid for first class delivery too.
Absolute scam artists.

I got my items, however I was incredibly disappointment. I got the new contours, 'Skull' and 'Bone' because the pictures AND description said they were grey. I really wanted to purchase as looking more 'dead' is my aesthetic. When they arrived they looked NOTHING like the picture. Neither of them were grey or cool tones. Skull looked somewhat like the picture but Bone, the lightest shade was nothing like the colour and literally looked too similar to Skull. If I'd known this I wouldn't have purchased. They photoshop their images to death.. I tried to contact them via Instagram and email and even though they saw what I'd put they didn't respond to me. They just respond to positive feedback. Spend your money on makeup brands that don't deceive their customers. I was going to use it for a new years eve party but because the shades were wrong I had to improvise something else. Waste of money in my opinion!

Received my order with one main item missing. Customers service responded with, 'We will have to wait to see if the cctv captured if the item was packaged or not!'.
They then requested that I provide a photograph of the shipping box, of which I had already explained to her was 'soaking wet on arrival and falling apart at the bottom'.
She went onto explain that she was 'unable to create a missing items case without a photograph'.
I then proceeded to dig out the flat packed box from my dustbin and sent these to her via email.
It has been three weeks since that said date and absolutely no response, refund or credit note- even when I exclaimed these were gifts for my daughter; absolutely no empathy and even less customer care.

Avoid this company they're not fit for purpose.

I placed an order on October 10th for the Ozzy palette and a lip stain. After a couple of weeks with no shipping update, I reached out and was told my order included a pre-order item — something I was not aware of at checkout. I was informed it would ship on November 7th.

This was disappointing because I originally ordered the products for Halloween, and I also had to provide a new address due to a house move. I accepted the updated date, but I then needed to continue emailing for updates, and my order wasn’t shipped until November 19th — 12 days after the stated ship date.

I understand delays happen, but it would be good customer service for Jolie Beauty to proactively notify customers when a delay occurs, rather than leaving them to find out only after asking. My experience has put me off ordering in the future, especially since after searching online, there are many others who have similar experiences.

Ordered some lip stains, as Christmas presents for my daughter in law, which arrived really quickly.

After receiving an email on October 8th saying another lip stain I was interested in was back in stock I immediately ordered it. After waiting around 2 weeks I queried the delivery date and was told it was a pre-order (when I purchased it the website said in stock) and they were awaiting stock. It eventually arrived 4 - 5 weeks after ordering.

Be careful if you are ordering for an upcoming occasion as it may not arrive in time

I have not received my item. The company claims that my item shows as delivered on the map but it's not coordinated to my actual address. I have been begging for weeks for a replacement or refund. I have not been respected or listened to. Would not recommend.

Ordered Ozzmosis Palette on August 3. Item didn’t arrive until October 2 and one of the shadows was broken. Contacted Jolie Beauty “customer service” and was told they can offer a store credit for $15. A credit does me no good since I had no plans to purchase from this company again. When I asked for info on how to return for a refund, they did not respond. I messaged again to no response.

I posted several times to Jolie Beauty Facebook and they deleted my messages!!

Messages from other frustrated customers in Jolie Beauty Facebook posts stated they were not able to get any response from customer service until they filed a complaint through PayPal.

So now I have filed a complaint through PayPal and Jolie Beauty has still yet to respond. It looks like I paid $70 US for an item that is broken and Jolie Beauty just don’t give a crap.

Please take my experience to heart and do not order from this company. This is absolutely the worst experience I have ever had in all my years of purchasing items online. Horrendous customer service. Hopefully enough people will complain.

I ordered the Ozzy Metallic Liquid Lipsticks in 3 shades. Since I live in the US,my order faced a few challenges (through no fault of Jolie Beauty),& shipping took some time. When I checked in (twice) with customer service,I was immediately replied to & in a courteous manner. Makes all the difference ! The product is beautiful,& I’d not hesitate to order again.

I don’t know what’s happened to this company but I’ve never had a worse experience with a makeup brand. This was my third time ordering from them and I had no problems on my previous orders and loved the products. But now they’re lying about products being in stock in their new US warehouse and stop responding to emails the second I mentioned getting a partial refund for my shipping cost and then, days later when my order still hadn’t shipped and I hadn’t heard from them, requesting to cancel my order.

I find it very telling that my first email to customer service asking about when my order would ship, was responded to in less than 24hrs, but as soon as I pointed out it was unacceptable and asked for a shipping refund, they stopped responding. I’ve also attempted contacting them through Instagram and am being ignored there while they continue to post.

I ordered items from the Ozzy collection and I triple checked that nowhere on the site did it say they weren’t in stock at the US warehouse because I know the brand only shows things being on preorder/backorder in item descriptions. After my first email I was told they hadn’t received their shipment and were hoping it would be in that week or the next. Why are you selling products you don’t have in stock without telling people that? They charge a premium for shipping even with the new warehouse and claim on social media to have a 2 day processing time. I paid for 3-4 day shipping. It’s now been well over two weeks and my emails are going unanswered. Last Friday they sent out an email saying the collection was now in stock at the US warehouse (which they were already selling on the site over a week before with no mention of not having it in stock) and it still has not shipped and I haven’t heard back. I will never shop from them again and will be attempting a chargeback if I don’t hear back soon.

Edit: as expected customer service ignore me for weeks until my order finally shipped and was delivered so that they wouldn’t have to give me a refund.

I know for a fact they are ignoring emails for refunds and canceling as my first email (not a request for a refund) was answered within 24hrs and then my next email and subsequent ones were ignored. I contacted them through Instagram. They answered my first message and then ignored my next. They then responded to a comment I left and told me to DM them so they could help me with my order and then ignored me when I responded that I already had and was waiting for a response!

The products are still great just hope you never have to contact their customer service. I for one will not be shopping with them again.

Products have great quality, they are worth the wait. The prolonged shipping cones from the fact that some products have to be restocked - it is written next to it, so don't be surprised.

I placed an order for $134 on Aug. 7th, 3-day shipping. Their customer support refuses to respond to me via email and all their social media platforms. It’s now Sept. 21st. I will never order from them again. If I don’t get a refund or a shipping confirmation this Friday I am reporting them to my bank to get my money back.

Dreadful service, extremely prolonged wait and delivery times. Poor quality products re shadows etc as get bad fallout. Ozzy case bought at later date is terrible quality, extremely disappointed with it. Honestly gutted how bad it actually is. I could have got a fabulous quality case with lit mirror for that price, instead I ended up with cheap tat. You can't predict thst even if a product says in stock when you order if you'll be randomly told after buying, say a week after making your purchase that your product(s) are now out of stock and randomly get sent a refund.
I wouldn't bother with trying them out unless you have money to burn/throw away.