Jolie Beauty USA Reviews 

370
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the rich pigmentation, vibrant colors, and overall exceptional quality of the diverse makeup products offered by the brand. Many buyers also deeply appreciate the beautiful visual presentation of the packaging and find that the cosmetic formulas blend effortlessly and last throughout the entire day. Some reviewers were not happy with significantly delayed shipping times and unhelpful communication regarding order status updates from the company. Additionally, a few people mentioned receiving broken cosmetic items inside their deliveries and experiencing frustrating customer service responses when trying to resolve issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the highly pigmented eyeshadow... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising incredibly quick... See more

Quality

People report positive experiences with quality, highlighting gorgeous colors, great pigmentation, and easy... See more

Order

Users describe ambiguous interactions with order experiences, as opinions are heavily divided. While many... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a wide range of differing opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product with great pigmentation. Shipping took a bit of time. I know it’s a UK based facility so I wasn’t too worried about that. Overall, it was a great experience. ❤️

Rated 5 out of 5 stars

I've ordered from Jolie Beauty a few times now and every experience has been great. The packaging is beautiful but the formulas are what really sold me. The eyeshadows are properly pigmented, blend ea... See more


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

370 reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(370)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Shipping took over a month and nothing…

Shipping took over a month and nothing arrived. I had to email them twice for them to answer and tell me they didn’t have two of the three items I ordered weren’t in stock and would I like a replacement despite them taking full payment a month prior. They tried to tell me they had contacted me which they certainly hadn’t it was incredibly unprofessional and poorly managed. They seem to prioritise social media and influencers over paying customers. Really awful customer service to top it off.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

A very happy customer 😀

I have no complaints. I've noticed that products arrive a lot quicker than they used to which is great. I love the products, they are so easy to work with & Jolie Beauty is my favourite brand. I recommend you all the time. A very happy customer 😀

20 March 2026
Jolie Beauty USA logo

Reply from Jolie Beauty USA

Hi Kerry, delighted to hear the new warehouse is working well for you! Thank you for your feedback.

Rated 5 out of 5 stars

I like the variety of the colabs

I like the variety of the colabs. I think they items are well made and unique. I am happy with my purchase of the Ozzy Osbourne items. I would buy again from here. My order arrived on time and in good condition.

17 February 2026
Rated 1 out of 5 stars

Not particularly thrilled

I live within a hundred miles (If I remember correctly) from the US shipping warehouse in CA, yet it still takes WEEKS to get things. And, I have to pay an EXORBITANT amount of money for shipping.

The glitters in all of our palletes have started slipping out when used. I have to carefully pat what is left back in.

We LOVE the colors, but having eyeshadow falling out of the palletes is inexcusable.

I will say that I absolutely LOVE LOVE the holo lip glosses.

28 January 2026
Rated 1 out of 5 stars

Stained make up

Bought the ozzy pallet for my gf and she goes to open it up and the purple just busts out everywhere. All over my beige car passenger seat creating a giant stain. Just a mess and overall unpleasant experience with something that was supposed to be happy.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Finally Found the perfect contour

I’ve always struggled with finding a cool tone bronzer/ cream contour. Any product I tried always left me looking quite orange compared to my pale skin. Now that I have two different shades of the skullpted contour creams I can’t use anything else! They blend so beautifully and leave my make up looking flawlessly chiselled! Could not recommend more

28 January 2026
Rated 5 out of 5 stars

I've only tried the eyeshadow palettes…

I've only tried the eyeshadow palettes so far.

But they are amazing. Great pigment, easily blended, no patchiness, no eyeshadow base needed for long lasting colors. Their glitters are also an amazing base that don't need glue or a setting spray to stay in place!
100% one of my favorite brands. I have bought almost all of their available palettes.

Looking forward to using some of their lip products next!

10 February 2026
Rated 5 out of 5 stars

I've ordered from Jolie Beauty a few…

I've ordered from Jolie Beauty a few times now and every experience has been great. The packaging is beautiful but the formulas are what really sold me. The eyeshadows are properly pigmented, blend easily, and last all day without creasing.

13 January 2026
Unprompted review

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