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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the flexibility of the work and the rewarding nature of connecting with people. Many appreciate the opportunity to assist others and find the experience personally fulfilling, often forming meaningful relationships with those they help. The user experience is generally positive, with people enjoying the ease of the service and the upfront information provided about members. However, some people were dissatisfied with aspects of the service and payment. Concerns were raised about the pay not being commensurate with the effort and safety risks involved, and some felt that mileage reimbursement was inadequate. There were also instances where customers reported issues with rides not showing up or services being cut off without investigation, leading to missed appointments and feelings of vulnerability. A few also noted that the service was sometimes misused, turning into a cleaning agency rather than focusing on those truly in need.

What people talk about most

Staff

Customers consistently note positive experiences with staff, often highlighting the rewarding nature of the... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed dissatisfaction, citing issues... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers report negative experiences,... See more

User experience

Clients share positive opinions on user experience, highlighting the app's ease of use and effectiveness.... See more

Payment

People report ambiguous experiences with payment. Many reviewers appreciate getting paid right away and find... See more

Based on these reviews

Rated 4 out of 5 stars

Knowing and helping people with different tasks, companionship, or transportation is flexible and work at your own pace. The company won with the job being flexible for others, so they can care for th... See more

Company replied

Rated 4 out of 5 stars

Papa is great if you enjoy connecting with people and need an extremely flexible schedule. It's very difficult to make it a real job in terms of income but can give you some extra pocket money.

Company replied

Rated 4 out of 5 stars

Papa Pals offers great flexibility and you will likely meet some clients who will become your true friends over time. If you are looking for a supplemental income, this is perfect. Last second jobs ma... See more

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Rated 4 out of 5 stars

I liked talking with the woman with whom I was there for companionship and house tasks for. I found out we had the same hobbies. We both love singing, card games and reading. I vacuumed the house whic... See more

Company replied

Rated 4 out of 5 stars

The fact that papa pal exists to assist the elderly which are already sadly neglected , it’s also allowing for those of us who really care about them to provide many helpful services while also giving... See more

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Rated 5 out of 5 stars

Each and every member I have visited are unique with different needs. I am blessed to do my best to clean for them . shop for them. and transfer them to appointments. I actually stay busy with 7 membe... See more

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Rated 5 out of 5 stars

I don’t have any complaints for Papa . I enjoy the upfront information given about members to help you decide a job. I have had to call in two grave concerns w/o any follow up if members were review f... See more

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Rated 5 out of 5 stars

A nice side gig that allows you to help others who really need it.In turn, you benefit personally and financially... Really feels good at day's end that you made a difference in someone's day. Flexi... See more

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Rated 5 out of 5 stars

Phenomenal experience. My members are great people whom build trust, relationship with. I listen to their concerns and provide improvements or solutions. Great company to work for. They ensure my safe... See more

Company replied

Rated 5 out of 5 stars

papa Pal has opened a door of care ministry in overall relationship with various age of people who need assistance. Since the pandemic, I had been looking for a second job and thank God, I found one t... See more

Company replied

Rated 5 out of 5 stars

Papa is great for anyone who enjoys people. I'm retired but enjoy working when I want to work, not when someone tells me I must show up. The people I assist are so appreciative, what a change from... See more

Company replied

Rated 5 out of 5 stars

Absolutely love being a Papa Pal. You learn so much from these seasoned Papa Members. We help each other. I’ve been beyond Blessed doing this job. I Love the Bonuses. It’s a job that every Hones... See more

Company replied

Rated 5 out of 5 stars

I just wanted to say your program lifted me. I am a disabled female and I used papa pals last year, was the best time in my homebound life. She got me out of the house, we laughed, we cried, I so enjo... See more

Rated 5 out of 5 stars

Papa Pal is doing an excellent job creating meaningful connections between Pals and the seniors they serve. The communication, guidance, and support made my first experience smooth and enjoyable. What... See more

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Rated 5 out of 5 stars

I have been working for Papa Pals for a few years now. I enjoy the flexibility and the relationships I form with the guest. I am a people person and yltaking care of others being me pleasure.

Company replied

Rated 5 out of 5 stars

I really enjoyed working with my Papa member today. We had a lovely conversation. She was so very grateful for the help with cleaning and making sure that I took the time to make sure that there was n... See more

Company replied

Rated 1 out of 5 stars

I had a scheduled procedure I was taken left at hospital but I was also promised a ride back home either by Papa pal or they would send an Uber to get me. Upon discharge I was informed I had no ride a... See more

Rated 1 out of 5 stars

I am a senior using PAPA Pals, through my health insurance. Papa Pals does not protect clients at all, only employees. It is unsafe, psychotic people can be hired, lie to management about you wheneve... See more

Rated 1 out of 5 stars

Please do your due diligence, if you decide to bring these people in your home. Please don’t ever leave your love one unattended, have security in place, to record interactions in the home.

Rated 2 out of 5 stars

I joined Papa pal as an employee back in 2022. However in n.e ohio they have lost almost all of their insurance carriers. I do not recommend working for them. They are sting. No raise since 2022. I d... See more

Rated 5 out of 5 stars

It’s fast paced, intimate settings to build relationships with individuals and a healthy way to check on people and help the community and give back

Company replied

Rated 5 out of 5 stars

Had a great experience getting to know the member, and driving him where he needed to go. Great conversation.

Company replied

Rated 1 out of 5 stars

I am a pappa member. I schedule a visit 11/03/2025 from12pm to 1pm. I scheduled the visit a week in advance. I have no food in the my house and no money to buy food. I wanted to go to the food ban... See more

Company replied

Rated 5 out of 5 stars

Being a pal to the full extent of the pal is definitely much easier with the help of papa pal. It's not only a rewarding job but also the pay its a great incentive. Being of service is very meaninfull... See more

Rated 5 out of 5 stars

The Bible tells us to be of service to our community, this is what he did in his time here on earth.

Company replied

Rated 5 out of 5 stars

I had a really good day. I enjoyed the person assigned to me. We had a very nice conversation. We got along well. Everything went smoothly.

Company replied

Rated 5 out of 5 stars

The PAPA program is a great program for those in need. The app is easy to use and a great way this make some money while helping people!

Company replied

Rated 5 out of 5 stars

The client are good people who just need a little help. They are friendly to talk to and patient. I have enjoyed working with them for the last two years.

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Rated 5 out of 5 stars

Lovely company and excellent with meeting different clients and building different relationships.And bonds and being able to help people and get a different understanding all around

Rated 5 out of 5 stars

I am meeting amazing people that need help but need a friend that cares about them. But it helps me too. I feel good to be able to help others.

Company replied

Rated 5 out of 5 stars

I am very pleased working for PAPA, they have an exceptional staff working there, their service is EXCELLENT and the relationship with the members is always a good, fun and positive experience.

Company replied

Rated 5 out of 5 stars

I like the flexibility and helping others. Plus, I get to meet a lot of nice people I wouldn’t have met otherwise.

Rated 5 out of 5 stars

I love to meet people and lessons what they have to say while I am doing something I like , service and friendship

Rated 5 out of 5 stars

I enjoy the work and the members. Unfortunately in Ca. We do t get mileage to travel to the members. I would take members further away from me, but the price of gas doesn’t allow it.

Rated 3 out of 5 stars

When I first started Pap Pal , I felt fulfilled when assisting those in need . Papa Pal is turning into a cleaning agency for people who can still clean themselves. $18/hr just isn't worth it for a cl... See more

Rated 3 out of 5 stars

Papa claims to build relationship between Members & Pals but their pay structure is anything but motivating to Pals to take jobs for Members they have seen before. Bonuses are a last ditch effort to g... See more

Company replied

Rated 3 out of 5 stars

I like the flexibility, I like the friendships formed with the members, but I dislike that I only get for mileage while I drive with the member. My work is limited because a lot of members live too fa... See more

Company replied

Rated 3 out of 5 stars

Papa Pal is a good company but I think the owner or Director would need to make some of these visits in person to see how we drive anywhere from 35 minutes to 55 minutes round trip to clients in our... See more

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Rated 1 out of 5 stars

My mother was to be picked up on Tuesday.She talked to driver and got confirmation but they called back and cancelled due to driver quitting. They confirmed another driver on Tuesday.She was to... See more

Rated 1 out of 5 stars

If I could leave 0 stars I would. The work being done to help people in need is beautiful and fulfilling, however, the customer service is abhorrent. I’ve been in a back and forth with them for over a... See more

Rated 3 out of 5 stars

I like some of the members that I go see some of them are real cool and are real dope. Talking with the staff, though is hard to get in touch with them, but then some of them are very rude. I wouldn’... See more

Company replied

Rated 1 out of 5 stars

The workers are treated as mere pawns and these people the support are very horrible to deal with there's not much support and it's very difficult sometimes you don't get paid and other issues you're... See more

Company replied

Rated 1 out of 5 stars

This was my first attempt to use this service. My Medicare Advantage Plan kept sending me ads. They cover 60 hours a year. So today, on my 67th birthday. I was going to use this service fo... See more

Rated 3 out of 5 stars

I enjoyed first client. Light housekeeping and talked a little. I disliked second client and would have learned more through the availability of note reading.

Rated 1 out of 5 stars

When I first began papa pal , I felt like I was finally going to be able to assist those in need. I was ready to make a difference. While I’ve had more good experiences than bad , I notice the service... See more


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love the papas

Love the papas, they are usually kind and nice. I feel it’s meaningful work

30 July 2025
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Karem! We appreciate you and all of the awesome work you do as a Papa Pal. 🌟

Rated 5 out of 5 stars

I am very pleased working for PAPA

I am very pleased working for PAPA, they have an exceptional staff working there, their service is EXCELLENT and the relationship with the members is always a good, fun and positive experience.

18 July 2025
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us! We appreciate you and all of the awesome work you do as a Papa Pal. 🌟

Rated 3 out of 5 stars

I like the flexibility

I like the flexibility, I like the friendships formed with the members, but I dislike that I only get for mileage while I drive with the member. My work is limited because a lot of members live too far and I won't pick up the visit, because I'll use too much gas to get to the visit. I'm upset that we cannot provide transport to medical appointments. The app has a lot of issues and finally the PAY NEEDS TO BE INCREASED. Also if someone urinated in your front vehicle seat, we dont get compensated.

7 July 2025
Unprompted review
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Reply from Papa

Thank you for taking the time to share your experience with us. Rest assured, we take all feedback very seriously and all reviews are raised with the relevant team for consideration.

Rated 3 out of 5 stars

I had a papa pal come twice and she was…

I had a papa pal come twice and she was good but she was not doing much but rushing through simple jobs, loafing the dishwasher and mopping the floor. I watched her and the way she was working. I have scheduled for 2 hours because I needed the work to be done probably. I was not happy I ended up reloading my dishwasher and drying up my floor because it’s was still wet after she left. That was not the worse part. She started getting comfortable on the couch and was starting to tell me about other clients she’s been to and how bad their places are and all. I was uncomfortable with that. I don’t want people to talk about other clients because that should be confidential. I reported it to papa pal’s office and asked that I do not want her to be a pal or signed up for me.

I scheduled another one for 7/11, this pal called at 9:30pm Thursday night to introduced herself. No only was too late for that call but the voice in the other side of the phone was very much like much older person than both me and my husband. I politely asked her of her age, sure enough she was 73years old. That was very concerning and sad. I wasn’t going to let an older lady, sounded very tired to come and help us with housework just because I needed help either my Alzeimers husband and also I broke my shoulder and needed help. I kindly explained to her my reason why I was going to cancel the visit. I contacted papa pal and talked to them about canceling the visit.
I told them please, nothing against people over 70 but I would not have anyone 70 or older as a pal especially when I specifically asked for help with light housework and transportation. They might be good for companionship but not for cleaning,
To me, it’s For safety reasons, my own personal opinion.

23 June 2025
Unprompted review
Papa logo

Reply from Papa

Hi there, we’re sorry to hear about your experience. We appreciate you taking the time to share your feedback with us, and rest assured, our team would be more than happy to assist you with any questions you may have.

Rated 5 out of 5 stars

Easy and effective

Easy and effective. You build relationships with clients who need the support.

12 July 2025
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Marisela! We appreciate it. 🌟

Rated 2 out of 5 stars

No Show Urgent MD Appointment.

I had been using POPA for approximately three years. I was always satisfied and try to be courteous.My neighborhood is not the best but I keep my home very clean. One employee said it looked like no one lives in my house.The young man who took and picked me up for cataract surgery was very kind and I was very nervous. I am 71 and realize seniors can be a bit much at times.I had been sole caretaker for my 101 year old mother for years and along with chemo at the same time so yes I was a jittery client at first. I always gave good reviews.I was in disbelief at my last appointment.I have only ever used POPA for medical transportation.The last guy was very nice and I asked if he could come again.He said I could request it. So I called at least a week ahead of appointment. Well several days before I called and they said he was sick and hey were working on it.This appoint required someone bring me into office and stay throug procedure. A cortisone shot. Afterwards I was fine and required no assistance afterwards. Mad because two days before procedure I called and they said they were working on ride.Day before they told me they had no one and could they send an Uber which would have been fine with me but state law requires someone be attendance when any procedures like this are done. Night before I had no one and so I contacted a friend.I was in the office at 8AM and at 8:15 AM received a call that no ride availability. I had scheduled this appointment one month ago and absolutely needed to be there. I was left hanging. When I called back the person I talked to was very callous. All the other times good service but this was very important and I was left holding the bag. I don’t think I want their services any longer. A few people were wonderful but this upset me badly. So I hope I never need them again.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I’m so glad I found Papa

I’m so glad I found Papa! It’s a great way to make some extra money when you have time to do so. The flexibility and being able to help people in need while developing good relationships with clients is what makes this job so awesome.

18 June 2025
Unprompted review
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Reply from Papa

Thanks for sharing your feedback with us! We appreciate it. 🌟

Rated 5 out of 5 stars

Phenomenal experience

Phenomenal experience. My members are great people whom build trust, relationship with. I listen to their concerns and provide improvements or solutions. Great company to work for. They ensure my safety and improve on services and scheduling to meet my needs and the needs of their clients.

6 June 2025
Unprompted review
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Reply from Papa

Thanks for sharing this with us, Ulanda! 💙 We appreciate you and all the amazing work you do as a Papa Pal.

Rated 5 out of 5 stars

I had a really good day

I had a really good day. I enjoyed the person assigned to me. We had a very nice conversation. We got along well. Everything went smoothly.

12 May 2025
Unprompted review
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Reply from Papa

That's so great to hear! Thank you for sharing your feedback with us, Liz. 😊

Rated 1 out of 5 stars

If I could leave 0 stars I would

If I could leave 0 stars I would. The work being done to help people in need is beautiful and fulfilling, however, the customer service is abhorrent. I’ve been in a back and forth with them for over a week because they don’t want to reimburse me for the tolls I’ve paid in order to complete the visits. If you live in an area where you have to take toll roads, i would be very weary of taking those visits. I’ve spent more on tolls going to and from visits, than I made from the visits. When you call them out on this, they simply close out the request with no further word. Very disappointed that I will no longer be able to take visits outside of my city, and the connections that I made with clients will be lost. Such a shame.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

papa Pal has opened a door of care…

papa Pal has opened a door of care ministry in overall relationship with various age of people who need assistance. Since the pandemic, I had been looking for a second job and thank God, I found one that is catering to me, and I can cater to other.

29 April 2025
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Tara! We appreciate you and all of the awesome work you do as a Papa Pal. 🌟

Rated 5 out of 5 stars

I really enjoyed working with my Papa…

I really enjoyed working with my Papa member today. We had a lovely conversation. She was so very grateful for the help with cleaning and making sure that I took the time to make sure that there was no falling or tripping hazards. She was so happy to spend a few hours with someone that really showed that they care about her and her safety.

22 April 2025
Unprompted review
Papa logo

Reply from Papa

Hi Mary, we appreciate you sharing your experience with us. Thanks for all of the great work you do as a Papa Pal! 😊

Rated 5 out of 5 stars

Rewarding Experiences

Working with Papas has been very rewarding. Have developed great relationships.

14 April 2025
Unprompted review
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Reply from Papa

Thanks for sharing your feedback with us, Jeannine! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟

Rated 4 out of 5 stars

Dharma

I liked talking with the woman with whom I was there for companionship and house tasks for. I found out we had the same hobbies. We both love singing, card games and reading. I vacuumed the house which gave me my meditation time and exercise. It helped my mind and body and I also helped someone else in the process. What is better than that?!

14 April 2025
Unprompted review
Papa logo

Reply from Papa

That's so sweet! Thanks for sharing your feedback with us, Melinda. We appreciate you and all of the awesome work you do as a Papa Pal! 💙

Rated 3 out of 5 stars

I dislike the pay

I dislike the pay. The work is very meaningful.

3 April 2025
Unprompted review
Papa logo

Reply from Papa

Hi there, we're sorry to hear this. We appreciate your feedback and assure you that we take all feedback very seriously and all reviews are raised with the relevant team for consideration.

Rated 2 out of 5 stars

Lots of disorganization with this…

Lots of disorganization with this service. I was sent on several timed appts that had already been covered by someone else that they had contacted. Company never notified me after I had committed. Waste of my time and gas with no reimbursement. They do not pay mileage to the clients home, which can really add up. You will only be reimbursed if you take them from their home to an appt and back home. The other issue I have is the service that you are to provide may be for say, light housekeeping. Some clients will book misuse the term “light” housekeeping and require very physical tasks. I recently went to a new client and she was 100% physically able to do housework, and did. It was fall and she was moving in the spring. This was a very large house. She wanted floors steam cleaned, 3 bathrooms completely cleaned, I mean on hands and knees on the floor scrubbing, vacuuming all stairs and carpeting throughout house, dusting each room, and much more. She booked for 1.5 hours and she was relentless, right behind me watching if I missed a spot. This, I felt, was NOT light housework and it was not set up appropriately. I feel that many use it as a maid service and that is not what the service is meant for.

15 October 2024
Unprompted review

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