The medicine has not affected me as of yet, but am hopeful it will, soon. Communication has been great. Shipping took some time, but glad it came as quickly as it did. Some concerns with quality as it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Email updates, access to articles and information I gave 4 stars because I would like to see more communication with a clinician. The check-ins are static and very limited.
Company replied
Finally, a company that makes it affordable to continue my weight loss journey! I'd plateaued with my weight loss so I decided I truly needed help. Levity has been that help. I'm 3+ weeks into treatme... See more
Company replied
Hi haven't placed an order yet ans ive had an awful experience with another provider who will not refund or respond to emails as my meds have run out and no video call available for three weeks. Anyw... See more
Company replied
Company details
About Levity
Written by the company
Lose weight and keep it off.
Levity is an evidence-based, online weight loss management service.
We offer GLP1-s weight loss injections for a monthly subscription, including clinical support and ongoing weight management guidance.
In stock in the US: Mounjaro, Ozempic, WeGovy and Compounded Semaglutide (from $225/month)
In stock in the UK: Mounjaro and WeGovy.
Together, we're here to help you achieve your weight loss goals.
________________________________________
How the Levity program works
1. Take our online consultation. Based on your answers, we'll recommend you the right medication.
2. Send us proof of your BMI. Upload a photo of yourself to allow our prescribers to assess your suitability.
3. We review and issue your prescription. It's all included in the cost of our program.
4.
Get your medication and start treatment. Your full membership starts. We're here with all the ongoing support you’ll need on your weight loss journey.
________________________________________
Contact Information
🇬🇧 - Email / +44 20 7046 0307
🇺🇸 - Email / +1 (855) 644-0928
Contact info
United States
- joinlevity.com
4.1
Great
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT CHOOSE LEVITY!
If you would be allowed to leave no stars, I would have. They’re having issues with the laws and having to change their formula, they continue to make up lies instead of being transparent. They take hundreds of dollars out of your account and to this day it’s been a month, no product and continued promises that get broken. Not to mention weeks without any medication so you go through the withdrawal and the same adjustment it took your body to get use to is now what you will experience when re-starting IF you ever get what you paid for.
27 April 2025
Unprompted review
Reply from Levity
Hello Ginger
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve reached out to you via email regarding your concerns. When you have a moment, please check your inbox as well as your spam or junk folders. If you haven’t received our message, please feel free to contact us directly.
Feel free to contact our customer support team at care@joinlevity.com or through our app for immediate response. We're here to help!
Kind regards,
Levity Support Team
Rubbish customer service
Ordered 22nd April, said awaiting dispatch all week, emailed no response, called says no advisors available I’m not happy at all.
Edit: finally got a response and a full refund is coming back will wait and see
22 April 2025
Unprompted review
Reply from Levity
Hello Kelly,
Thank you for sharing your feedback. You've reached Levity US. We'll have someone from our Levity UK team reach out to you directly to help resolve the issue with your order and ensure you receive the support you need.
You can also contact the Levity UK team directly at 020 7046 0307.
Kind regards,
Levity US Support Team
Ordered last week and was not advised…
Ordered last week and was not advised of any delays, have emailed and they are just saying there is a slight delay but can’t tell me when it will be sent. Do NOT order from this company
26 April 2025
Unprompted review
Reply from Levity
Hello Kirsty,
Thank you for sharing your feedback. You've reached Levity US. We'll have someone from our Levity UK team reach out to you directly to help resolve the issue with your order and ensure you receive the support you need.
You can also contact the Levity UK team directly at 020 7046 0307.
Kind regards,
Levity US Support Team
Appalling company no support
Appalling company no support, doesn’t reply to emails and hasn’t shipped my order. Avoid at all cost!
26 April 2025
Unprompted review
Reply from Levity
Hello Greg,
Thank you for sharing your feedback. You've reached Levity US. We'll have someone from our Levity UK team reach out to you directly to help resolve the issue with your order and ensure you receive the support you need.
You can also contact the Levity UK team directly at 020 7046 0307.
Kind regards,
Levity US Support Team
Avoid
Was advised it would be sent out on Wednesday & yet still no MJ & I am due to inject on Tuesday … May have been the cheapest but the service is disgraceful
26 April 2025
Unprompted review
Reply from Levity
Hello,
Thank you for sharing your feedback. You've reached Levity US. We'll have someone from our Levity UK team reach out to you directly to help resolve the issue with your order and ensure you receive the support you need.
You can also contact the Levity UK team directly at 020 7046 0307.
Kind regards,
Levity US Support Team
Unreliable
First order was perfect the packaging the speed everything. Second month still waiting on MJ pen I sent them an email and said 4 weeks difference will make a gap in the treatment they assured me it will deliver on time.
Now it’s 5 weeks still didn’t get my pen. And they don’t reply to calls or emails took them forever to prescribe and now no dispatch. Just one long email of apology and that’s it. Won’t be buying from them again totally unreliable
25 April 2025
Unprompted review
Reply from Levity
Hello Dina,
Thank you for sharing your feedback. You've reached Levity US. We'll have someone from our Levity UK team reach out to you directly to help resolve the issue with your order and ensure you receive the support you need.
You can also contact the Levity UK team directly at 020 7046 0307.
Kind regards,
Levity US Support Team
so far awful..
so far awful... ordered Monday 21st April and still waiting for approval paid a lot of money for rubbish service!
Emailed them and they said 1-4 business days for processing which has now been 5 days.
Have tried ringing them and a stupid annoying voice which is on repeat constantly and no answer! Definitely wouldn't recommend unless your happy to wait forever.
Due my injection Sunday which clearly isn't going to happen.
25 April 2025
Unprompted review
Reply from Levity
Hello Ali,
Thank you for contacting us. You've reached Levity US. We will have someone from our UK team reach out to you. You may also get in touch with them at https://www.joinlevity.co.uk/contact to directly connect to their customer support team.
Kind regards,
Levity US Support Team
Absolutely terrible customer service
Absolutely terrible customer service, I placed my order on Tuesday then received a message saying that my pictures weren’t suitable. So I immediately responded with more suitable images and have heard absolutely nothing back. All I can see now is bad reviews and can’t get in contact with them via email live chat or on the contact number as it doesn’t connect or you don’t get a reply.
22 April 2025
Unprompted review
Reply from Levity
Hello Rihanna,
Thank you for contacting us. You've reached Levity US. We will have someone from our UK team reach out to you. You may also get in touch with them at https://www.joinlevity.co.uk/contact to directly connect to their customer support team.
Kind regards,
Levity US Support Team
Levity has made my experience very…
Levity has made my experience very positive. Thank you.
24 April 2025
Unprompted review
Reply from Levity
Hello Mason,
Thank you for taking the time to leave a review. We're so glad to hear that your experience with Levity has been a good one. If you ever need any assistance, we're here to help!
Kind regards,
Levity Support Team
Outside of the recent shortage issue…
Outside of the recent shortage issue they have been fantastic. I'm 54lbs down in 6 months, extremely happy with the results.
24 April 2025
Unprompted review
Reply from Levity
Hi Deanna,
Thank you for the amazing review and congratulations on your incredible progress! Losing 54 lbs in 6 months is truly something to be proud of. We're so glad to hear you've had a positive experience with Levity overall, and we appreciate your understanding during the recent changes.
If you ever need further assistance, please don't hesitate to contact us. We're happy to help!
Kind regards,
Levity Support Team
I am supposed to have my next dose…
I am supposed to have my next dose tomorrow and I don't have my medicine.
24 April 2025
Unprompted review
Reply from Levity
Hello Jose,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve reached out to you via email regarding your concerns. When you have a moment, please check your inbox as well as your spam or junk folders. If you haven’t received our message, please feel free to contact us directly.
Contact our customer support team at care@joinlevity.com or through our Levity app for immediate response. We're here for you!
Kind regards,
Levity Support Team
Its been ok
Its been ok most symptoms I have correlate to having eaten something high in fat, or if I over ate so I’m focusing on not doing that.
The company it’s self is good haven’t had any problems
24 April 2025
Unprompted review
Reply from Levity
Hello Chelsea,
Thank you for sharing your experience and for taking the time to leave a review. We're glad to hear that you've had a positive experience with our team and that you're learning what works best for your body.
If you ever need support or have questions along the way, our team is here to help. Feel free to contact our customer support team at care@joinlevity.com or use the chat option on our Levity app for immediate response. We're here to help!
Kind regards,
Levity Support Team
I have not received my prescription…
I have not received my prescription yet.
I have checked in over a month ago was charged on April 6. It was told my prescription was on the way and I have not received it yet.
24 April 2025
Unprompted review
Reply from Levity
Hello Jeff,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve reached out to you via email with an update on your order. When you have a moment, please check your inbox as well as your spam or junk folders. If you haven’t received our message, please feel free to contact us directly.
For any further assistance, please contact our customer support team at care@joinlevity.com or use the chat box on our website for immediate response. We're here to help!
Kind regards,
Levity Support Team
I have not received my April…
I have not received my April prescription. I did get a notification that the formula had to be changed, but do not know when my prescription will arrive.
23 April 2025
Unprompted review
Reply from Levity
Hello Kendra,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve reached out to you via email regarding your concerns. When you have a moment, please check your inbox as well as your spam or junk folders. If you haven’t received our message, please feel free to contact us directly.
Feel free to contact our customer support team at care@joinlevity.com or through our app for immediate response. We're here to help!
Kind regards,
Levity Support Team
Levity used to be so amazing
Levity used to be so amazing. The customer service was amazing, the product worked basically everything was going good. I’ll have been with levity a year next month. Since February the customer service is terrible and the product is continuously delayed. It’s a bummer to see the decline in the company this year. The only reason for 2 stars is because the product does work!
23 April 2025
Unprompted review
Reply from Levity
Hello Melissa,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We truly appreciate you being a valued customer for nearly a year! We're sorry to hear about your recent experience and thank you for your continued patience. Please reach out to our customer support team so we can help make things right.
Feel free to contact our customer support team at care@joinlevity.com or through our app for immediate response. We're here to help!
Kind regards,
Levity Support Team
Shocking
Shocking. Take your money and then hold off on prescribing the items and dispatching.
Keep with your current provider, These are Shockingly poor.
23 April 2025
Unprompted review
Reply from Levity
Hello Jon,
We sincerely apologize for the inconvenience and frustration you’ve experienced. You've reached the Levity US team, and we’ll have someone from our UK team contact you directly to assist further. You may also reach out to the Levity UK team directly for immediate support.
Kind regards,
Levity US Support Team
Great experience so far
Great experience so far! Would like to work on possibly upping dose as seem to have plateaued but I know that customer service is excellent!
23 April 2025
Unprompted review
Reply from Levity
Hello Dena,
Thank you for sharing your experience and for taking the time to leave a review. We're so glad to hear you've had a great experience with our team!
For any further assistance, feel free to contact our customer support team at care@joinlevity.com or use the chat option on our Levity app for immediate response. We're here to help!
Kind regards,
Levity Support Team
Great experience-simple process
Great experience-simple process, no long appointments, easy check in and updates online, access to ask questions if i have any problems, dr responds quickly. Much appreciated since mom life is crazy working full time, extra curriculars, it is nice to do online seamlessly.
23 April 2025
Unprompted review
Reply from Levity
Hello Tina,
Thank you for taking the time to provide feedback on your experience. We're thrilled to hear the process has been smooth and convenient for your busy lifestyle. We're so glad it's working well for you!
If there's anything else we can assist you with, please don't hesitate to reach out. We're always happy to help.
Kind regards,
Levity Support Team
Wt Loss stall b/c of new manufacturer?
Easy to order. Easy to pay. Auto ship is nice. Company is communicative. 4/5 stars b/c I'm not sure new manufacturer's Semaglutide works as well as what I was getting at first since weight loss stalled at the switchover - so there is some concern there.
23 April 2025
Unprompted review
Reply from Levity
Hello Shirley,
Thank you for sharing your experience and for taking the time to leave a review. We're glad to hear the process has been smooth for you and truly appreciate your kind words.
If you'd like to discuss your experience further with us, feel free to contact our customer support team at care@joinlevity.com or use the chat option on our Levity app for immediate response. We’re here to help!
Kind regards,
Levity Support Team
Reply from Levity
Hello Tania,
Thank you for taking the time to provide feedback on your experience. We're so glad to hear you're enjoying both the effectiveness and the convenience of your Levity experience.
If there's anything else we can assist you with, please don't hesitate to reach out. We're always happy to help.
Kind regards,
Levity Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.