I was collecting a watch from Johnsons Jewellers as a birthday gift and the staff at the store made it the special occasion it was. From arriving to leaving, the experience was memorable and the watch... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a watch online, I called in advance to make sure of delivery next day and was told it would be with me following morning. Unfortunately an issue with UPS not collecting from Johnsons meant it... See more
Company replied
Johnson’s Jewellers has been my go-to for over two decades, and their exceptional service and knowledgeable staff keep me coming back. Whether it’s fine men’s watches or exquisite women’s jewellery,... See more
Company replied
Dear Charlotte and the team at Johnson’s the Jewellers, I just wanted to say a huge thank you for your excellent service. From start to finish, you went above and beyond to make the experie... See more
Company replied
Company details
Written by the company
An independent family-owned jeweller established since 1897, stocking only the finest luxury watches and exquisite jewellery. Johnsons Jewellers are proud to be part of the worldwide network of Official Rolex Retailers. Other prestigious brands include Tudor, Omega, Breitling, TAG Heuer and more. All the fine jewellery in-store have been hand selected, bringing you pieces you will not find in other high street jewellers.
Contact info
51 Queens Road, CV11 5JX, NUNEATON, United Kingdom
- 02476 347 038
- info@johnsonsjewellers.co.uk
- johnsonsjewellers.co.uk
4.9
Excellent
112 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Birthday gift a great experience
I was collecting a watch from Johnsons Jewellers as a birthday gift and the staff at the store made it the special occasion it was. From arriving to leaving, the experience was memorable and the watch was delivered in time for my birthday as promised. I can highly recommend Johnsons Jewellers if you’re looking for good service in a friendly environment.
29 May 2026
Unprompted review
Good online selections and delivery of…watch
Good online selections and delivery of my order is excellent.
12 June 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Ganesan,
Thank you so much for the 5-star review!
We are delighted to hear that you enjoyed our online selection and that your order arrived safely and swiftly. We always aim to make the online shopping experience as seamless as possible.
Thank you for your support, and we look forward to helping you again in the future!
Best wishes,
Johnsons Jewellers
Class Company !
I bought a watch online, I called in advance to make sure of delivery next day and was told it would be with me following morning. Unfortunately an issue with UPS not collecting from Johnsons meant it would be a day late. Now i think you can always tell more about a company when things go wrong, and this is where Johnsons have shon. Rather than just leaving me sat wondering where my delivery was as most companies do, they actually bothered to call me to explain so I wasnt sitting in all day, little things like this matter, issue was out of their control but did upmost to minimise impact on me the customer. Then by way of a further apology (that wasnt necessary), they left me a voicemail to tell me they were sending a free watch roll. Its arrived and its a very expensive high quality one too, and greatly appreciated. The watch is outstanding too. They will now 100% be my first choice jewellers in future down to this. Well done !
4 June 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Neil,
Thank you so much for this fantastic review!
While we always aim for a seamless delivery, how we handle an unexpected hitch is what matters most. Keeping you informed was our top priority, and we are so glad our communication made a difference.
We are thrilled that you love the new watch and the watch roll. Thank you so much for your patience, your high praise, and for making us your first-choice jeweller!
Best wishes,
Johnsons Jewellers
Ordered for my daughter's birthday
Ordered for my daughter's birthday. Easy ordering, very reasonable price and looks great. She will love it
Dispatched very quickly and would have been delivered quickly but for royal mail.
But Johnson's were fab.
17 April 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Liam,
Thank you so much for your kind review! We are thrilled to hear that the ordering process was easy and that you are happy with your purchase. It is wonderful to know we could play a part in your daughter's birthday, and we certainly hope she loves her gift.
We appreciate your patience regarding the delivery and your kind words about our team. We hope to welcome you back again soon.
Best wishes,
Johnsons Jewellers
Reply from Johnsons Jewellers
Hello Paul,
Thank you for the excellent feedback! We are thrilled to hear that you are enjoying your new watch and that you were happy with our service. It was a pleasure to assist you, and we look forward to seeing you again soon.
Best wishes,
Johnsons Jewellers
Excellent products
Excellent products, offers and great service Thank You
2 March 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Kim,
Thank you so much for the fantastic review! We are delighted to hear that you enjoyed our products and current offers, and we truly appreciate your kind words regarding our service.
We look forward to welcoming you back soon.
Best wishes,
Johnsons Jewellers
Good Experience
Great watch with a good delivery time. Website easy to navigate, useful information and specifications. Pleasant purchasing process.
25 February 2026
Unprompted review
Reply from Johnsons Jewellers
Hello there,
Thank you for your 5-star review. We are delighted to hear that you found our website informative and the purchasing process seamless.
Providing an efficient delivery service and a pleasant experience for our clients is our top priority.
Best wishes,
Johnsons Jewellers
Thank you Haseena and Johnsons Jewellers
I was a little worried when Candice left Johnsons Jewellers, as she had helped me buy one of my favourite watches. But Haseena has been fantastic and has even helped me secure one of my true grail pieces. Thank you, Johnsons Jewellers! Dr MV
7 February 2026
Unprompted review
Reply from Johnsons Jewellers
Dear Dr MV,
Thank you so much for your kind words! We are delighted to hear that Haseena has been able to look after you so well.
Congratulations on securing one of your true grail pieces—that is a milestone moment for any collector! We appreciate your continued loyalty to Johnsons Jewellers and look forward to welcoming you back soon.
Best regards,
The Johnsons Jewellers Team
Excellent jewellers
This business came up in a Google search for something I was looking for.Well I’m glad it did.Excellent price and quality.Arrived as if I spent 10 times the amount.Beautifully packaged and sent swiftly.If you are considering purchasing jewellery I cannot recommend this small business enough.Very happy
17 February 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Deborah,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your search led you to our shop and that you are so pleased with your new jewellery. As a small business, your recommendation means the world to us.
We look forward to welcoming you back in the future.
Best wishes,
Johnsons Jewellers
My experience in Johnson's shop was…very professional
My experience in Johnson's shop was fantastic. From the minute I walked in, I had my engagement ring altered to my size with no problems at all, and it was done within the timeframe recommended. Thank you very much I will definitely be using this jeweller again.
3 February 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Marie,
Thank you for your fantastic review. We are so pleased that we could assist with your engagement ring alteration and that the service met your expectations in terms of both quality and timing.
It was a pleasure to have you in the shop, and we truly appreciate your kind words. We look forward to welcoming you back to Johnsons in the future.
Best wishes,
Johnsons Jewellers
Very helpful.
Advice and information most useful as had a problem with ring size,most helpful.
29 January 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Brent,
Thank you for your feedback. We are very glad we could assist with your sizing concerns and provide the information you needed.
Ensuring a perfect fit is essential, and we are pleased our team was able to help resolve the issue to your satisfaction. Please don't hesitate to reach out if you need anything further.
Best wishes,
Johnsons Jewellers
Great sellers and would recommend
Great sellers and would recommend. No issues at all and item arrived perfectly. Would purchase from again - A*
24 January 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Rebecca,
Thank you for your recommendation and the A* rating. We are very pleased to hear that your item arrived in perfect condition and that the entire process was seamless.
Knowing that you would choose to shop with us again is the best feedback we could receive. We look forward to providing you with the same high level of service in the future.
Best wishes,
Johnsons Jewellers
Great experience dealing with Johnson’s…
Great experience dealing with Johnson’s Jewellers, staff are really polite and friendly showing willingness to help. Wish I would’ve come here sooner. One thing for sure is I won’t be going anywhere else from now on. Thank you.
19 December 2025
Unprompted review
Reply from Johnsons Jewellers
Hess WASS,
Thank you for your loyalty and such a kind review. We are delighted to hear that our team made you feel welcome and supported throughout your visit.
It is the ultimate compliment to know that we have become your jeweller of choice moving forward. We truly appreciate your support and look forward to welcoming you back to the store soon.
Best wishes,
Johnsons Jewellers
I am thrilled with my beautiful Gucci…
I am thrilled with my beautiful Gucci Diamond Studs! They were exactly what I was hoping for, and the price was perfect. The communication was outstanding, the delivery was incredibly fast, and the customer service was top-notch.
16 January 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Tsigabu,
Thank you for your wonderful review. We are thrilled to hear that your Gucci diamond studs were exactly what you were looking for!
It is great to know that you were pleased with the pricing, our communication, and the speed of delivery. We strive to provide top-notch service to all our customers, and your feedback is truly appreciated. Enjoy your beautiful new earrings.
Best wishes,
Johnsons Jewellers
Great communication and pleasure to…
Great communication and pleasure to deal with
27 December 2025
Unprompted review
Reply from Johnsons Jewellers
Hello S Duke,
Thank you for your feedback. We are very pleased to hear that you had a positive experience and enjoyed our communication.
Providing a seamless and professional service is important to us, and it was truly a pleasure to deal with you as well. We look forward to assisting you again in the future.
Best wishes,
Johnsons Jewellers
Fantastic value for money
Fantastic value for money and super quick next day delivery as promised. I had an issue with PayPal payment when ordering online but on calling the Jewellers they were able to put my mind at rest that all was OK and advised me on next steps.
9 January 2026
Unprompted review
Reply from Johnsons Jewellers
Hello Chris,
Thank you for your kind review. We are glad to hear that you were pleased with the value of your purchase and the speed of our delivery.
We also appreciate you mentioning your experience with our team. We understand that payment issues can be stressful, and we are happy we could provide the reassurance and guidance needed to resolve the matter quickly.
Best wishes,
Johnsons Jewellers
Excellent Purchase
An excellent qaulity watch at a very good price well dispatched & next day delivery, thank you.
8 January 2026
Unprompted review
Reply from Johnsons Jewellers
Hello John,
Thank you for your feedback. We are delighted to hear that you are pleased with the quality of your watch and the efficiency of our delivery service.
Providing excellent value and prompt service is a priority for us, and we appreciate you highlighting your experience. Enjoy your new timepiece.
Best wishes,
Johnsons Jewellers
Reply from Johnsons Jewellers
Hello Susan,
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed both the service and your new ring.
It was a pleasure assisting you, and we look forward to serving you again soon.
Best wishes,
Johnsons Jewellers
Rolex certified pre owned
I have been looking for a Rolex watch for a few weeks now as I had sold my last Rolex thinking I wouldn’t miss having a watch. The days have gone where you can go into a Rolex authorised deal and buy a new Rolex. However times are changing. You can now buy precious metals and bi-metal watches from new from most AD’s. I went to Johnsons and spoke with Tony, and Julie. They were very patient and friendly. I bought a certified pre owned batgirl. When I got home it just wasn’t right for me. I took it back the next day got a full refund. I finally settled with a bluesy submariner from the certified pre owned selection. Again Julie and Tony were brilliant and very patient. Thank you so much to all at Johnson’s.
18 December 2025
Unprompted review
Reply from Johnsons Jewellers
Hi Mason,
Thank you for your 5-star review. We're so glad we could help you find the perfect timepiece after your search.
It's truly our pleasure to provide a patient and friendly environment, and I will be sure to pass your kind words along to Tony and Julie.
We look forward to seeing you again at Johnsons soon. Thanks again for the wonderful feedback.
Best wishes,
Johnsons Jewellers
The very best you can get.
Top drawer service! Despatched first working day after ordering. Arrived following day Royal Mail special delivery and everything was perfect. Beautiful watch with a glorious attractive light green(apple?) face. My wife is over the moon and so am I. What a wonderful shop to buy from. I only wish I lived nearer so I could have bought it in person. I hope to buy from Johnson's Jeweller again. They get my wholehearted recommendation. Thank you for making my wife so very happy.
3 December 2025
Unprompted review
Reply from Johnsons Jewellers
Hello Paul,
Thank you for your fantastic 5-star review! We're so glad we could make finding that beautiful watch a great experience for you. It's truly our pleasure to provide a smooth service, from dispatching on the first working day to ensuring the parcel arrived the very next day via Royal Mail Special Delivery.
We greatly appreciate your kind words about our shop and your wholehearted recommendation.
We look forward to seeing you shopping again online.
Thanks again for the wonderful feedback.
Best wishes,
Johnsons Jewellers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.