Johnsons Cars LTD Reviews 

2,221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,197 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently feel that the sales and service teams are highly professional and attentive during every aspect of the journey, from the initial inquiry to the final handover. Many people praise the staff for being helpful, knowledgeable, and making the purchasing and servicing processes surprisingly smooth and uncomplicated. Conversely, a small portion of people felt significant issues during service, mentioning excessively long repair times or lack of clear updates on necessary fixes. Some reviewers were not happy with issues related to used car sales, such as discovering swapped or old tires after purchase, or missing essential documentation. Other consumers noted difficulties with responsiveness from staff regarding ongoing vehicle problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and highly... See more

Service

People report overwhelmingly positive experiences with the service provided by staff, highlighting helpful,... See more

Product

Clients share positive opinions on product quality, noting that vehicles are presented in immaculate and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing teams as helpful, friendly, and... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,221)

1,298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Johnsons Volkswagen Liverpool were…

Johnsons Volkswagen Liverpool were really helpful and I'd recommend them because communication was excellent through phone calls and emails. Oliver spoke with myself around working out a deal and Martin supervised the hand over. Both of them were very professional, efficient but also down to earth. I made a 13 hr round trip to collect my new car and they were very accommodating and made the experience very worthwhile. Excellent customer service all round and far better than the vw garage near me. Thank you.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing 5 star service from Calvin and…

Amazing 5 star service from Calvin and Adrian at Johnson’s VW. From our initial enquiry on the ID4 that had just arrived in to stock, Calvin took great care and paid attention to important details by giving us video updates, regular phone calls and email communications. My wife and I were very impressed. Special thank you to Steven the manager who come over the end of the handover to see us away, you have some talented individuals in your team and a real testament to VW and your dealership. Thank you once again for your help in sorting everything out remotely, the whole process was just a breeze from start to finish.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service , not pushy at all. Very honest and open , could ask any question and no question was a silly one !
Can’t thank Chris dean enough at VW Stafford

All the staff were polite and helpful
Over the moon with my new car

10 July 2026
Unprompted review
Rated 5 out of 5 stars

"I'd suggest Johnsons Škoda Solihull to…

"I'd suggest Johnsons Škoda Solihull to a friend because of the professionalism and also the friendliness of the staff especially Ahmed Maruf, this guy is a star and makes the car buying experience much easier and less stressful with a wicked sense of humour apart from repeating some of his dad jokes!"

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnson’s VW - excellent service and support.…

I'd recommend Johnsons Volkswagen Stafford to a friend because Chris Dean was really genuine and went above and beyond to provide brilliant support all the way through! The used VW we purchased was prepared and serviced thoroughly and we were pleased with the 12mths warranty provided as well.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience at Johnsons…

The experience at Johnsons Wolverhampton Volkswagen was fantastic because the purchase of the used car and associated trade ins was handled perfectly and impressively. Both the services through my service plan were handled brilliantly and staff made me feel that I mattered. From start to finish I was made to feel I was important to Johnsons.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Great car service

"Johnsons Hyundai Tamworth were helpful because I feel I get good value for money. The staff are polite and friendly and helpful. I had a video sent to me from the technician doing my service as he did a walk round under my car which I found to be very helpful. I was kept updated on the service and can honestly say the experience was 10/10."

5 May 2026
Unprompted review
Rated 5 out of 5 stars

A great experience!

Great service from Karim at Stourbridge. Smooth purchase from start to finish and I couldn’t be happier with my T-Roc! Would highly recommend a visit if you’re considering a new VW. Great selection and lovely staff.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, consideration and care.

The most important aspect of my experience at Johnson's of Wigan, when having my car serviced, was that after having suffered frustrating, lengthy attempts to arrange matters online and via an anonymous, central phone line, I decided to visit the dealership to sort arrangements in person. In the event, as you would expect, the work done on the car was efficient and advice received about future work was much appreciated. However, it was the respect, kind consideration and exemplary professionalism of
the reception staff member, namely Iona Edwards, that was beyond doubt the most satisfying and memorable feature of the whole process. Nothing was too much trouble for Iona and, without going into unnecessary details about some particular requirements and problems I brought to the proceedings, she responded with pleasing grace and charm, making any of my concerns vanish and ensuring that I left totally reassured and grateful for all of the treatment, help and understanding that I had received from her on behalf of the comany. I cannot thank her enough!
Most sincerely, Martin McLoughlin

3 July 2026
Unprompted review

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