Johnsons Cars LTD Reviews 

2,218
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,197 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently feel that the sales and service teams are highly professional and attentive during every aspect of the journey, from the initial inquiry to the final handover. Many people praise the staff for being helpful, knowledgeable, and making the purchasing and servicing processes surprisingly smooth and uncomplicated. Conversely, a small portion of people felt significant issues during service, mentioning excessively long repair times or lack of clear updates on necessary fixes. Some reviewers were not happy with issues related to used car sales, such as discovering swapped or old tires after purchase, or missing essential documentation. Other consumers noted difficulties with responsiveness from staff regarding ongoing vehicle problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and highly... See more

Service

People report overwhelmingly positive experiences with the service provided by staff, highlighting helpful,... See more

Product

Clients share positive opinions on product quality, noting that vehicles are presented in immaculate and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing teams as helpful, friendly, and... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,218)

1,296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a real pleasure to do business…

It was a real pleasure to do business with the Johnson sales team, initial contact with Liam and then Sarah who sent a video and arranged a viewing. The car was presented in top class condition. On handover day they collected us from the train station too. The whole process went smoothly. I would recomend this dealership to everyone. Thank you Liam and Sarah.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Recent purchase of VW from Johnsons at Tamworth

I recently bought a car from Johnsons, Tamworth. I found the approach of the staff excellent, not rushed, took time to explain the vehicle, the finance options, the added extras etc. Good amount of time for the test drive. Very knowledgeable staff. Jade was particularly fabulous.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Recently purchased a car from Johnsons…

Recently purchased a car from Johnsons Stafford, and the experience from start to finish was excellent. Friendly, accommodating sales staff who were not pushy and really listened to requirements and budget. Jon was fantastic, if you need a new or used VW, I very much recommend you go and see him and the guys there

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnsons Volkswagen

The experience at Johnsons Volkswagen Stoke was good because booking in was straightforward and service provided was excellent and efficient. Much better than previous VW dealerships I’ve dealt with in the past.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

My experience at Johnsons Ford Sutton Coldfield

My experience at Johnsons Ford Sutton Coldfield was memorable because the staff in the service department are nothing short of first class. Their knowledge and their commitment to each and every customer is first class. This is my third Kuga that they have looked after and nothing is ever too much trouble and they take the time to explain everything clearly. Please keep up the exceptional work!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

"I'd recommend Johnsons Volkswagen…

"I'd recommend Johnsons Volkswagen Sutton Coldfield to anyone because the experience was smooth, comfortable & finished on time. I had last service done at Lawley Middleway & was kept waiting almost 4 hours despite having a time slot. This is why I chose the Sutton service centre. I was impressed by the text sent about the service being carried out & the detailed feedback given on that text. Comfortable seating area & a great coffee machine! "

14 July 2026
Unprompted review
Rated 5 out of 5 stars

A dealership I trust.

I recently took my Hyundai in for its 20,000-mile service and was very pleased with the service received.
Mike, who looked after my booking, was polite, helpful and informative throughout, keeping me updated and making the whole process straightforward. Amy on reception was also very pleasant and helpful, adding to the friendly and professional experience.
I actually travel a little further to use this Hyundai dealership because I value the quality of service and the way customers are looked after. It's always worth going somewhere you know you can rely on

15 July 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you …

Thank you for making the experience of changing my car so easy.
I was offered a great part exchange value and the sales person listened to what I needed in a newer car and made recommendations. I was able to sit in any of the cars I wanted to see and arranged to test drive the one I ended up buying.
A special thank you to Annabel for guiding me through the whole process and for taking the time to set up the main functions for me and go through the controls.
Her customer service skills are fantastic.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnsons Volkswagen Liverpool were…

Johnsons Volkswagen Liverpool were really helpful and I'd recommend them because communication was excellent through phone calls and emails. Oliver spoke with myself around working out a deal and Martin supervised the hand over. Both of them were very professional, efficient but also down to earth. I made a 13 hr round trip to collect my new car and they were very accommodating and made the experience very worthwhile. Excellent customer service all round and far better than the vw garage near me. Thank you.

14 July 2026
Unprompted review

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