Our online purchase of Euros from JL was a very simple and straightforward process, made even better with a competitive exchange rate. We selected collection from our local Waitrose store, where it ar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, the store is very local to me, which is a plus. The rate is fairly competitive, which is always good. Collection is a very easy process, once the email confirmation comes to the inbox. Take my p... See more
Company replied
Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
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Fast efficient service. Decent rate. Didn’t order as only getting euros and in stock. Convenient to just call in while out shopping in Trafford Centre
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
Asks customers to review
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Reply from John Lewis Money
Thanks for your kind words Alade! ^David
Reply from John Lewis Money
Thanks for your support Jane! ^David
First class service
First class service, easy online application with step by step instructions. Very fast response, credit limit set on applying. 5***** from me. Recommend
23 June 2026
Reply from John Lewis Money
We're so glad you found our online application easy. Thank you for your wonderful 5-star review Anthony! ^David
Lady was very kind practical and helpful
26 June 2026
Reply from John Lewis Money
Thanks for your kind words Darren. ^David
JL Milton Keynes Bureau de Change
Surroundings, quiet location, nice atmosphere close to a cafe within JL, what's not to like? Process was simple, professional and at a good rate.
20 June 2026
Reply from John Lewis Money
We're so glad you enjoyed your visit David. Thank you for your loyalty and kind words. ^David
Reply from John Lewis Money
Thank you for your kind feedback, Sue! ^Angela
Very good service
Very good service. In my local store the next day very helpful staff to give me my currency no problem at all.
25 June 2026
Reply from John Lewis Money
That's great to hear Sheila, thank you for choosing our Travel Money service! ^Angela
Easy to order on line
Easy to order on line and collect at local Waitrose!
No charges if you use you JL Credit Card as well!
What not to like?
25 June 2026
Reply from John Lewis Money
Hi Anne. We are pleased to hear you found our click and collect service to be easy, thank you for sharing your positive experience! ^Angela
Reply from John Lewis Money
Hi, thank you for choosing our Travel Money service, we really appreciate your kind feedback! ^Angela
All very quick and straight forward,
24 June 2026
Reply from John Lewis Money
Hi John, we are pleased to hear you found our Travel Money service to be speedy, and straightforward to use. Thank you for your review. ^Angela
Always a good deal with John Lewis.
I always buy my holiday money at John Lewis. They do a great exchange rate, it’s easy to order and the money is promptly delivered the next morning by Royal Mail. Never had a problem and have done it for many years now. Good
24 June 2026
Reply from John Lewis Money
Thank you for sharing your review. We are so pleased to hear you consistently have such a positive experience with our holiday money service. We appreciate your loyalty and kind words. ^Karen
Reply from John Lewis Money
We are so glad you found it easy to use Peter. Thank you for your kind words and positive feedback. ^Karen
Bureau de Change
Easy to get to Bureau de Change. Very friendly service and all completed swiftly.
23 June 2026
Reply from John Lewis Money
Hello Ian, we are so pleased you found our service friendly and quick. Thank you for your wonderful feedback. ^Karen
Reply from John Lewis Money
Thank you for taking the time to share your experience. We really appreciate your feedback and the five stars. ^Karen
Simple online process really quick…
Simple online process really quick delivery and to a collection point of my choice, great that there are no fees too.
23 June 2026
Reply from John Lewis Money
We are so pleased you found our online process simple, Ellis. It's great to know you appreciated the quick, free delivery to your chosen collection point. Thank you for your kind words and for using our service. ^Karen
Reply from John Lewis Money
Thank you so much for sharing your review. We really appreciate your feedback. ^Karen
Poor experience with NewDay - John Lewis credit card providers …
Poor experience with John Lewis Partnership credit card providers NewDay. Signed up but missed the first payment date (by 1 day). Only 1 reminder from NewDay (which I missed in my emails) before the payment due date. Second "reminder" came after the payment due date with a £12 fee. Card now paid in full and cancelled. BEWARE if you sign up of the excessive late payment fee and don't rely on NewDay to remind you that payment is due.
22 June 2026
Unprompted review
Reply from John Lewis Money
Thank you, Nick, for sharing your experience. We are sorry to hear about the issues you encountered with the payment reminder and late fee. We appreciate your feedback as it helps us improve our services. ^Karen
The staff are friendly
The staff are friendly, and the order delivery is accurate, so I like it.
19 June 2026
Reply from John Lewis Money
Hi Hannah, we're so glad you appreciate our friendly Partners and accurate deliveries! We value your positive feedback. ^Steph
Reply from John Lewis Money
We're happy to hear you had a smooth experience, Julia! ^Steph
Service was quick and professional
Service was quick and professional. I was warmly welcomed and given pertinent and useful advice. The whole experience was friendly and customer focussed. Certainly return to JL Money.
12 June 2026
Reply from John Lewis Money
Hi Steve, we are so glad you had such a positive experience with our service and advice. We truly appreciate your kind words and look forward to welcoming you back. ^Steph
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