Joe Fraser Chartered Surveyors Reviews 

1,112
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and genuinely knowledgeable during every interaction. Consumers note that customer service and communication are excellent, with responsive teams quickly arranging appointments and answering questions. Reviewers are especially impressed by the fast turnaround times and the remarkable clarity of the detailed reports provided. People emphasize that the valuation documents are thorough, extremely accurate, and easily accepted by various external housing agencies. Overall, buyers feel fully supported throughout the entire property survey process and would gladly recommend the services to others.

What people talk about most

Service

Customers report extremely positive experiences with the professional service provided. Consumers highlight... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, courteous,... See more

Response time

Users describe positive interactions with response time, highlighting prompt service and quick appointment... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing their interactions as smooth... See more

Customer service

People report positive experiences with customer service, highlighting fantastic support and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

Customer Service was fantastic, I had used a different company prior who said they could help me with my HTB repayment RICS report, however this wasnt actually the case so rang Joe Fraser and spoke wi... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,112)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

RICS valuation

Good communication, prompt service (report provided within 4 working days) all at a very reasonable price.
Surveyor arrived on time and was polite, friendly and respectful.
Very happy with the service.

27 June 2024
Rated 5 out of 5 stars

Survey, Redcar Area

Waited a while for appointment but it was worth it. Thorough review of property and good report followed including follow up service to discuss report findings.

19 June 2024
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, from the very first phone call to completion, everything was as we wanted and more. Needed a valuation report to cover Help To Buy Equity Loan and got everything we needed, brilliant service.

13 June 2024
Rated 5 out of 5 stars

One call and straight through to a…

One call and straight through to a human being, not a voice message. Then really prompt service. Did the job when they said they would and delivered the report a day early. Would certainly use again

14 June 2024
Rated 5 out of 5 stars

Excellent service from Joe Fraser…

Excellent service from Joe Fraser Chartered Surveyors, i recently used them to retrieve a house valuation for a Help To Buy equity loan, the service offered was quick, professional and fair. The firm are approachable and friendly and i would highly recommend them to anyone. The valuation itself came back very quick and it was to high standard and in the format that Homes England required. Thanks so much for providing such a refreshing service.

27 February 2024
Rated 5 out of 5 stars

Excellent service

Very easy to use website to book a survey .Kept informed even just before arrival by the staff .Was very professional and helpful .

19 February 2024
Rated 5 out of 5 stars

Great service!

The gentleman came round on time, he was very polite and answered all my questions, he didnt mind my dog making a fuss of him either. I received the report the next day via email which was quicker than I thought. Great service all round. Very easy to book, pay and receive the report. I would definitely recommend their services.

2 February 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look