We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more
Customer Service was fantastic, I had used a different company prior who said they could help me with my HTB repayment RICS report, however this wasnt actually the case so rang Joe Fraser and spoke wi... See more
Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more
Company details
Written by the company
We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.
Contact info
6 Halegrove Court, TS18 3DB, Stockton-on-Tees, United Kingdom
- 0330 1740 644
- mail@joefraser.co.uk
- joefraser.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely great service from start to…
Absolutely great service from start to finish would recommend. No issues ram very smoothly and exceeded expectations.
19 September 2024
House survey in Guisborough.
Straight to the point and thorough. Very reasonably priced, helpful staff. Thank you.
11 October 2024
Excellent customer service and quick…
Excellent customer service and quick response times. We managed to get a survey done within a few days of our enquiry and the report was provided within a couple of days.
Very reasonably priced and no pressure to book their services following initial quote query (unlike other companies who were more expensive and chased us with phone calls to arrange)
Would recommend for equity loan valuation reports.
9 October 2024
Unprompted review
Good service
They managed to fit me in at short notice and the surveyor was friendly and barely noticed him while I was working from home.
2 October 2024
Help to buy redemption valuation - excellent service
Needed a valuation for the help to buy redemption process. Joe Fraser was helpfully, easy to deal with and provided an excellent service, thank you.
16 September 2024
Survey Report
A very detailed report and especially on the points I had asked for. Tele con. with surveyor was also very helpful.
17 September 2024
helpful and constructive,
16 September 2024
Highly recommended!
Great service, very efficient! Priced well. Highly recommend, thank you ☺️
30 August 2024
Good service
Good important information which was we expected I know that most properties require some repairs but this was a bit to much so we decided to pull out
30 August 2024
Excellent service
12 August 2024
Do not let them in your house
This is a review from a seller rather than a buyer. They sent a very young "expert" to our period house. Suggested that our roof was unsafe and infested with wood beetle. The house was riddled with damp. Consequently we lost our cash buyer. We then paid for our own specialist surveyors at considerable cost to review these major issues raised. Two experienced people one assured us that there was no issues re the roof. Specialist re damp concluded that the only issue the house suffered from was condensation, which every house has modern or period.
I understand that these surveyors are acting for a buyer, however I would have thought exaggerating problems is neither helpful to either parties.
17 April 2024
Unprompted review
Clear Communication & Prompt
Very clear communication throughout and produced the report rather promptly. Absolutely no complaints. Good pricing. Awesome service!
26 July 2024
Amazing service
Amazing service, super friendly and
accommodating! Would definitely recommend
1 July 2024
The gentlemen who did the valuation was…
The gentlemen who did the valuation was great. Good manners and very prompt.
2 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.