The Jo & Joe Collection Reviews 

172
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and comfort of the products, particularly slippers and shoes, with many appreciating the soft leather and well-constructed designs. The ordering process is frequently described as easy, and people are highly satisfied with the prompt and efficient delivery service, often receiving their items within two days. Reviewers also highlight the helpful customer service and the good fit of the footwear, especially for those needing wide sizes or accommodating swollen feet. However, some people were dissatisfied with the durability of certain products, noting that soles detached or inner parts collapsed after a few months of wear, leading to discomfort and a lack of support.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, frequently highlighting its comfort and... See more

Quality

Customers had positive experiences with quality, frequently highlighting the comfort and durability of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Consumers find the ordering process to be positive, with many highlighting how easy it is to place an order... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

My husband got some slippers for Christmas from Jo & Joe, after six months the sole came away from the slipper. They are the most comfortable pair he has ever had. He contacted the customer services,... See more

Company replied

Rated 5 out of 5 stars

Secon pair of slippers for mum. She loves them and are comfortable and great quality. Easy to order and delivered within 2 days. Great company to deal with. Would highly recommend. She also gas two pa... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied


Company details

  1. Shoe Store

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(172)

134 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give no stars I would.

If I could give no stars I would. Wore them for 2 hours and they fell apart. Sole completely came away from the upper part of the slipper. Will be returning for a refund. Don’t risk purchasing and wasting your money. Awful product.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Great loafers & Customer Service

I have bought a few pairs of loafers from here over the years I have always found them very comfortable they have good insoles and have a great range of styles and colours.
Purchased another pair recently that I had to return Julie in customer services was extremely helpful and they were replaced and sent out the next day. First class customer service! I will definitely be purchasing from you again in the future .!

1 November 2024
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Nicola, thank you so much for taking the time to write lovely feedback about our products and also CS. We hope you enjoy wearing your new pair of shoes. Thanks, Melissa.

Rated 1 out of 5 stars

These are the worst slippers I’ve ever…

These are the worst slippers I’ve ever bought. The amount of fur loss is unbelievable. Take my foot out of the slippers and both feet are full of fluff. Don’t waste your money

31 October 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Valerie
We are very sorry to hear this. Please contact us with the style name and order number and we can look into this for you.
Melissa

Rated 2 out of 5 stars

Soles falling apart at heel after 5…

Soles falling apart at heel after 5 months. Should last longer than that.

10 June 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Peter, I am so sorry to hear that you are dissatisfied with our footwear, please can you get in touch so we can try to rectify this. Thank you Melissa

Rated 1 out of 5 stars

Slippers are absolutely rubbish

Slippers are absolutely rubbish, worn twice and the soles are breaking up!

Not fit for purpose.

15 July 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Ron, I am are really sorry to hear this, it is not something we would expect to happen. Please do get in touch with our customer service team who will gladly help. Thanks, Melissa

Rated 5 out of 5 stars

Fantastic shoes

I have bought several pairs of shoes from Jo&Joe for my 87yr old mum!! I’ve been buying them on Amazon and only just realised they have their own website. Their shoes are of a high standard, great quality leather and sole. I wouldn’t buy from anywhere else for her. They have a great selection and colours. First class shoes!!

28 May 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi, thank you so much for taking the time to leave us such a glowing review. We are pleased you have found our website, keep your eyes peeled for new colours arriving. Thank you, Melissa

Rated 5 out of 5 stars

Very comfortable traditional slippers…

Very comfortable traditional slippers (style William). Not super robust, they do wear out quite quickly, but easy and cheap to reorder from this pleasant company. That's modern life folks!

22 May 2024
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for taking the time to leave us positive feedback Stephen. We are glad to hear you find our slippers comfortable!

Rated 5 out of 5 stars

Love these slippers

Love these slippers. JO & JOE Ladies Grey Micro Suede Faux Fur Collar Bootee Slippers CHILTERN
2nd pair, the first lasted really well, about 4 years! I bought size 5, my feet are more like 4.5 but wide, so the fit is good as the slippers are very soft and fluffy inside. Arrived within 48 hours of ordering.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Really delighted with the black Lusitana long ruched boots. I hadn't bought a pair of boots for years, despite looking, and these were exactly what I didn't know I was looking for! They are a lovely design, extremely light and comfortable, and, amazingly, completely waterproof. I am very impressed with them and at such good value - albeit I paid £20 more for them than advertised here on the website, in a garden centre outlet!

24 October 2023
Unprompted review
Rated 2 out of 5 stars

Sloppy slippers

Was given a pair in a scheme for older people to exchange their worn slippers for new safe non slip ones. Mine were lovely at first, but then stretched
to a good size both in width and length and then the heel stiffening completely lost its stiffness. They are now potentially dangerous in that someone who isn't safety aware could easily squash the backs down and wear them as mules.

28 January 2023
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, thank you for taking the time to leave a review. We are really sorry to hear your slippers have fallen short of expectation. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully resolve this for you. Thanks, Melissa

Rated 1 out of 5 stars

dangerous

the sole protrudes beyond the upper which causes the wearer to trip up very easily

6 March 2022
Unprompted review
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Reply from The Jo & Joe Collection

Hi, thank you for taking the time to leave a review. I understand this must be very frustrating for you. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully resolve this for you. Thanks, Melissa

Rated 1 out of 5 stars

Cheap tat

Cheap tat. Broke in 2 weeks but when we tried to send them back they purposely made it so hard we did not bother in the end. Avoid

24 January 2022
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, we are really sorry to hear your slippers have become faulty through wear after only a short time. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully help resolve this for you. Thanks, Melissa

Rated 5 out of 5 stars

Lovely pair of leather loafers

Lovely pair of leather loafers which I purchased from Jo and Joe Collection. I am beyond pleased with them. The price is great! They are extremely comfortable which I was surprised about as my feet are wide and it’s always difficult to find a pair which fit so well. I will definitely be buying more colours!

6 November 2021
Unprompted review
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Reply from The Jo & Joe Collection

Hi Michaela, thank you so much for taking the time to leave such a lovely a review. We are so pleased you find our loafers comfy and fitting well. Be sure to check out our latest release of colours on the website! Thanks Melissa

Rated 1 out of 5 stars

Substsndard Mens Slippers

I bought a pair of Jo & Joe slippers and was shocked to notice the soles badly cracked after only few months
light wear.
I'm 83 year old and emailef jo & Joe to report the fault. The response was very negative and disappointing.
They were not interested in feedback or quality concern for their faulty product.
I would not buy any other Jo & Joe product or recommend them to anyone.
Norman

28 June 2021
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Norman, we are really sorry to hear your slippers have fallen short of expectations & that you were disappointed with our response. We would like the opportunity to resolve this with you, so if you are interested please contact Melissa at info@joandjoecollection.co.uk and we can hopefully rectify this. Melissa

Rated 4 out of 5 stars

Brilliant for the price.

First bought a pair of Jo and Joes from a wide shoe shop, anyone with wide feet knows how hard it is to get shoes that fit right away without using stretchers. Brilliant deck shoes - I wore them all summer. The stitching is holding up, often a problem with moccasin styles, only caveat is that the sole is somewhat thin. Brilliant for such a reasonable price. Have ordered other pairs online. So far so perfect.

24 June 2021
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, thank you so much for taking the time to leave us a review. We are so pleased to hear you find our wide fit moccasins comfy. We hope you enjoy wearing the other pairs ordered! Thanks Melissa

Rated 1 out of 5 stars

Christmas present…

Slippers bought as Christmas present worn them today Christmas day come up small and have come away from the sole all the stitching has come loose around the back so disappointing 😞

25 December 2020
Unprompted review
Rated 2 out of 5 stars

Disappointed

Very comfortable at first, but the lining came loose after only 2 months and they fell apart.
So, good looking but poorly made.

28 October 2020
Unprompted review

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