The Jo & Joe Collection Reviews 

175
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality and comfort of the products, especially shoes and slippers. Customers consistently highlight the prompt and efficient delivery service, with many orders arriving quickly and well-packaged. The ordering process is often described as easy, and the customer service is noted for being helpful and courteous. However, some people mentioned issues with product durability, with soles detaching or inner parts collapsing after a few months of wear. A few other people also felt that some products, despite being comfortable initially, did not wear well over time or were not true to size, leading to discomfort.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the comfort, quality, and style of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting its speed and efficiency.... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and simplicity. Many... See more

Service

People report positive experiences with service, often describing it as exceptional, quick, and easy from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

My husband got some slippers for Christmas from Jo & Joe, after six months the sole came away from the slipper. They are the most comfortable pair he has ever had. He contacted the customer services,... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied

Rated 5 out of 5 stars

Secon pair of slippers for mum. She loves them and are comfortable and great quality. Easy to order and delivered within 2 days. Great company to deal with. Would highly recommend. She also gas two pa... See more

Company replied


Company details

  1. Shoe Store

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(175)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice shoe

Loved it so much

8 December 2025
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Reply from The Jo & Joe Collection

Thank you so much for taking the time to leave us a review. We’re delighted to hear that you love our shoes

Rated 5 out of 5 stars

I bought my first Jo &Joe shoes many…

I bought my first Jo &Joe shoes many years ago at Badminton Horse Trials To date I have seven pairs of loafers three pairs of boots and a pair of slippers.I think that speaks for itself

2 December 2025
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review Lesley! We’re thrilled that your first pair from Badminton Horse Trials turned into such an amazing collection. Your loyalty means the world to us 🥰

Rated 5 out of 5 stars

I bought these slippers for my husband…

I bought these slippers for my husband an and and know he is going to love them, comfortable and good non slip sole. The colours are really nice blues.
I love Jo & Joe shoes I have 4 pairs in different colours, so light to wears

2 December 2025
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review! We’re thrilled you picked our slippers for your husband. And it means a lot to hear you enjoy your own JO & JOE shoes too. Thank you for being such a loyal customer!

Rated 4 out of 5 stars

The wool footwear get damaged quite…

The wool footwear get damaged quite quickly on the edges. But over all quite comfy for a great price

8 October 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your review. We’re really pleased to hear that you find the footwear comfy and great value — that’s wonderful to know.

We’re sorry to hear the edges have worn more quickly than expected. Your feedback is really helpful and we’ll make sure it’s passed on to our buying team as we’re always working to improve.

Rated 5 out of 5 stars

My order was plain sailing

My order was plain sailing, prompt delivery, beautifully boxed with tissue around each shoe. I had ordered 2 pairs of loafers, one In white and the other Silver, they are very soft leather, very comfortable, and stylish. Reasonably priced, I shall order from this company again.

6 June 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your lovely review! We're so pleased your order arrived quickly and that you’re happy with both pairs of loafers. It’s great to hear you found them soft, comfortable, and stylish. We really appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Quality product at a very competitive price.

This was my first purchase from Jo and Joe and I am very impressed with the slippers I chose.
Delivery was very prompt and the quality of the slippers is excellent. They are very comfortable, fit well and are great value for money. I highly recommend.

21 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your lovely review! We’re thrilled you’re happy with your first JO & JOE purchase. Delighted the slippers fit well, feel comfortable, and arrived quickly. We really appreciate your recommendation!

Rated 5 out of 5 stars

Perfect .

Perfect .. most comfortable boots I’ve ordered them again !

7 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your wonderful review! We're delighted to hear that you find the boots so comfortable — that means a lot to us. We're thrilled you loved them enough to order again! Thank you for choosing us.

Rated 5 out of 5 stars

Good service

Ordered 2 pair of shoes which arrived very quickly. I have had this style before so knew fitting was good.
Like the variety of colours in same style.
Very reasonably priced comfortable shoes

1 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thanks so much for your lovely review! We’re thrilled your shoes arrived quickly and that the fit and colours are just right. Enjoy wearing your new shoes and we hope to see you again soon.

Rated 5 out of 5 stars

Perfect service from ordering to the…

Perfect service from ordering to the perfect delivery.. Amazing slippers for my elderly mother fit is great…

10 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your lovely review! We’re delighted your mother loves her slippers and that everything was perfect from start to finish.

Rated 5 out of 5 stars

Denim blue sandals

I bought a beautiful pair of sandals for my sister’s birthday
She loves jo and joe sandals and has quite a few pairs .
Well constructed and padded footbed for comfort x

1 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for the lovely review! 💙 We’re thrilled your sister loves her denim blue Jo & Joe sandals—well-made, comfy, and a perfect birthday gift.

Rated 5 out of 5 stars

Love Jo and Joe shoes

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to expect, great looking shoes, good price and most importantly they are so comfortable.

22 October 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review! We’re so pleased your order arrived quickly and that you’re enjoying your new Jo & Joe shoes. It’s great to hear they’re as comfortable as you remembered! We really appreciate your continued support.

Rated 5 out of 5 stars

Repeat order!

Since receiving a pair of Jo and Joe slippers for Christmas, I keep returning because the slippers are such good quality. I love the mules. It's great to have two pairs on the go so that I can ring the changes from time to time.

21 October 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review!
We’re delighted to hear you’ve come back for more Jo & Joe slippers — that’s the best compliment we could receive.

Rated 5 out of 5 stars

Brilliant Service

So easy to order and delivered in 2 days. Boots are really good fit and comfy

23 October 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review!
We’re thrilled to hear your boots arrived quickly and that you’re loving the fit and comfort.

Rated 5 out of 5 stars

First time when I bought your shoes was…

First time when I bought your shoes was from tk max and were great! So I decided to buy more from your site , different colour ! Are amazing, great for for wide feet , true size , comfortable, elegant and chic. You are my favourite!!

27 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review! We’re delighted to hear you’ve returned for more and are enjoying the fit, comfort, and style. It’s wonderful to know they’re a perfect match for you — we really appreciate your kind words and loyalty! 💛

Rated 5 out of 5 stars

Fab company...

Second pair of slippers purchased, plenty of choice, colours etc. Website easy to get around, transaction dealt with speedily, email updates re delivery. Slippers were well packaged. Would buy again and recommend 😊

30 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your kind words! We’re so pleased you’re enjoying your slippers and our service. We really appreciate your recommendation and look forward to seeing you again! 😊

Rated 5 out of 5 stars

I have bought several pairs of the…

I have bought several pairs of the tartan mule slippers over a few years and absolutely adore them. They are comfy, stylish and warm. They are a good fit and hard wearing.

18 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your lovely review and for being such a loyal customer! We’re so pleased you adore the tartan mule slippers and that they’ve kept your feet cosy over the years.

Rated 5 out of 5 stars

Excellent service

Excellent service. Order shoes for my mum who loves this style of leather loafer and great choice of colours. Ordered 5 pairs 11am last Thursday and they arrived lunch time the next day.

18 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your wonderful feedback! We’re delighted your mum loves the leather loafers and that your order arrived so quickly – we hope she enjoys all the colours!

Rated 3 out of 5 stars

Cheap shoes and very comfy

Cheap shoes and very comfy, however, winter boots have poor descriptions, lack of measurement hence I ended up buying pair that I cannot zip on ankle. The return is 100% on my cost. I paid for shoes £19.99 if I covered return I would get about £12 back only, which was pointless. The style is pretty. All I would change is free returns and measurements in description to avoid disappointment. The wide feet shoes are great. Look great and for every day use last about season. On the other hand these are leather shoes very reasonable priced and I will be getting them again

23 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for taking the time to share such detailed feedback. We’re pleased to hear you’ve been happy with our leather and wide-fit shoes, and that you’ve found them comfortable and good value. We’re sorry to learn of the disappointment with your winter boots and our returns process. Your comments about measurements and descriptions are really helpful, and we’ll be reviewing these to make improvements for future customers.

Rated 5 out of 5 stars

Great purchase

So pleased with my new wide fit shoes
These were recommended to me by a friend.
Good quality/ price
Lovely selection of colours
Fit well ( despite painful feet )
Very quick delivery 👏👏

15 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review! We’re delighted the shoes fit well, arrived quickly and came recommended by a friend 😊

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