I submitted a case for scam that was definitely cause by one of their scamming employees. A female. At the time, I knew nothing about properly using a card, and I needed to submit a cas before that on... See more
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See what reviewers are saying
Customer service is horrible. They have no *explicit* sense, they provide no help then ask "if there anything else you'd like help with" better you sleep with your money under your mattress. Horrible... See more
When it's bad we speak about it so should we speak on it when it's good as well. I must commend Ms Leslie-Ann @customer care department for her great service. Thank you and I must say the Ocho Rios br... See more
PLEASE DO NOT BANK WITH THEM. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED COME TO KNOW HERE IN THE UK. I ATTEMPTED TO GIVE THIS PARTICULAR STAFF(LT) THREE CHANCES TO CONDUCT HER MANNER AND BEHA... See more
How Horrible!!!! 5+hrs at NCB Jamaica bank
Got to NCB Jamaica Boulevard Super Centre at 9:30am. Left there at 3:14PM - 5 hours and 14 minutes in total.
1) Stood in the line outside in the mall for 3 hours and 30 minutes before I got to go into the area with the ABMs.
2) Allowed into the section with ABMs and stood there another 30 minutes.
3) Ushered into the banking hall where I sat for...you guessed it...another 20 minutes i.e. a total of 4 hours and 20 minutes at this point.
4) Got to see the agent. That took 14 minutes. About to do the sigh of relief when she informed me I now had to head out to the Customer Care phone to complete the transaction
5) At the Customer Care phone for 40 minutes
6) Finally spoke to a rep who was super pleasant, knowledgeable and quick to get things done. However, by then I was so mad, nothing the rep said would make me feel better about the bank
3 September 2021
Unprompted review
Wire transfer rate is ridiculous it’s…
Wire transfer rate is ridiculous it’s total robbery
1 July 2021
Unprompted review
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