Jaguar Land Rover Reviews 346

Reliable and resilient services I will always recommend.

I'm glad to have had Tracey to deal with the service on that day. This was my third visit and I'm 😂

My vehicle has been in a garage for weeks waiting on a part. No ETA, rude staff, no empathy and absolutely nowhere to turn. Coventry service team said to go to the Ombudsman , so a complaint has been submitted, guess what no response...yet!
Apparently there is a major supply chain delay issue at JLR (as informed by Coventry Servuce centre). We have been advised this is due to the decision of JLR to reduce to 1 UK warehouse from 3, Brexit is also blamed and can you believe it they are still blaming Covid. All main dealers near us are experiencing the same issue. Goodness knows when I can get my car repaired. I feel it's been stolen by JLR! JLR if someone reads this please help us.

The last jaguar i owned had problem after problem, gave up with Jaguar main dealer they were useless and went to independent specialist
No more jags for me
Too unreliable

What a disgrace of a rebrand. Will never buy a Jaguar again

I will not purchase any more Jaguar Land Rover anymore. This brand really SUX when it comes to service. The Distributor in Taiwan is freaking useless and when I raised the issue with the UK head office ..... they couldn't care less. if this is the attitude towards their customers .... no one should even think of buying anything from them ever!!

I went in for a headlight bulb. They were very helpful. Obtained one from their Reading branch and Taj arranged for it to be fitted a couple of days later.

Do Not Buy Land Rover , our Hybrid Range Rover has a transmission issue in EV mode , it's taken over 5 months , 2 Land Rover assists call outs , 2 services booked at local dealership , first appointment they cancelled , 2nd appointment they had looked at the vehicle in 3 days so we pulled it out , currently with another dealership for 7 days , they cant fix it !!!!! meanwhile we are paying full costs on a hybrid lease we can only use in petrol mode , we are having to pull out extra costs on petrol . The Vehicle is dangerous to drive and could cause a collision as it keeps jumping out of gear but Land Rover will not provide a replacement loan vehicle whilst they fix the problem .

I had a recall on my 2013 Evoque and booked in at local Land Rover. I was told it would take a day, but 2 at most if needed extra part. They started working on my car with no replacement part in stock, so I was messed around and told there was a delay, it was not their problem and would not get courtesy car off them. Also would not tell me when part would be in stock. I had to then hire a car for a week and hope it would take no longer. I contacted Jaguar LandRover and I had the best customer service. I spoke to Nathaniel first, who was so understanding and kind. He gave the appropriate advice to move forward and asked me to call straight back if the garage did not resolve the issue, which they did not and were extremely rude. I called JLR back and spoke to Dale in CRC, who again was amazing and immediately raised a case for me. This moved me on to Christina, my case handler. The issue was in her hands now to communicate with the garage and take the anxiety of the situation off me. The car was ready 11 days after it went in and my refund for the hire care was authorised by Christina for the local service centre to fund.
Thank you so much guys, it was a very stressful time and you were all amazing x

The worst product ever.
I was sold a vehicle involved in a transit accident as “new”. The service is very poor and in the area I am in they overprice their cars at that specific dealership. I am now suing for misrepresentation.

Shocking, call themselves a luxury brand, as luxurious as camping in a rain soaked field. Power steering failed on my discovery sport (yes another one) warranty company got independent inspection done, came back as manufacturing defect.
JLR not remotely interested in helping, even though they know their steering racks are dreadfully manufactured and downright dangerous when they fail.
You could offer me a JLR manufactured car for free and I would walk away from that offer.
I only hope someone doesn’t get badly hurt or worse due to their negligence in not sorting this extremely dangerous and common issue of steering rack failure.
Shame on you JLR

In the process of taking JLR to small claims tribunal in Australia. Claim centres on defective parts that JLR is aware off, that have been subject to recalls in other overseas jurisdictions, but refuse to acknowledge or remedy here in Australia. Based on my personal experience, I would be extremely reluctant to purchase from JLR until they rectify known quality issues, and start treating customers with respect.

I ordered and Collected a new Evoque Autobiography from Birmingham North on the 10th May 24 Due to holidays but a month later I notice two build quality issues I contacted the dealer’s service department, their response was dismissive, abrupt and refusal to continue with the claim
I contacted JLR direct and the response from them was quite aggressive in tone at times and muddled
1 They said the door card issue had to be dealt with by Jardines which is still unresolved with no communication from the dealership
2 The front bumper distortion and misalignment Birmingham refused to rectify has been taken up as a quality control issue under the 3 year warranty claim by another R.R. dealership. a refreshing better experience
Conclusions
Birmingham’s after service is an enigma to the term 'customer service'
My JLR involvement was less than a comfortable experience
This little RR autobiography was my 9th of Vogue's and sport models which is a long history of buying the brand and first time I used Birmingham with hindsight I would NOT have chosen them to give my money to

Update
We are 5 weeks after there online non human robotic reply to my posting there is still NO communication from them regarding the damage to the door card
This is an experience that could happen to you once Birmingham Landrover has your money
The bumper distortion has now been rectified by another RR dealership via a JLR warranty claim to my complete satisfaction

If there was a minus 10 that would be my score. We drove through a puddle 4 weeks ago and our power steering stopped working on our FPace. Turns out JLR have been advised by DVSA to recall FPace and Velars due to a manufacturer defect with the steering racks that allow water in eventually causing a crack allowing more water that fry’s the motor. All staff we have spoken to say they have never heard of this issue. So we have been passed from pillar to post and will be £5000 out of pocket - but we are thankfully alive - will it take a family to be killed before JLR do the right thing? They appear not to care - DO NOT BUY JLR is our advise

If I could give zero stars I would. Terrible company and customer service go to Porsche instead.

My partner who owns a Range Rover from new has been recommending for a while that I give the Evoque a try.

So he bought a six year old Evoque from a family member with a view to keeping it for a year or so to see if I liked it and trading in for a new model if I did. So potential new business for JLR with a tidy profit for them.

Although second hand it was pristine owned from new and done just over 30K one careful lady owner in our family selling to buy a new model. Covered by the full JLR extended warranty (highest level) and with a full dealership service record with no previous faults recorded.

JLR were more than happy to transfer the most expensive warranty (with roadside assist) to me (the second owner) and take the remainder of their annual fee for it. I thought great that gives me good cover.

Soon after purchase it developed a water leak from the top of the windscreen drivers side rendering it undrivable. So I booked it straight into our local JLR dealership in Pickering who have really worked hard to try to get JLR to do the right thing.

The dealership checked the windscreen was the original one from manufacture, tested the leak and submitted evidence to JLR for payment either under warranty or as a good will gesture. I followed up with emails including JLR technical services bulletins about the issue which is a recognised manufacturing error affecting the seal on the windscreen of a number of models - there is lots of discussion about this problem on UK Evoque forums.

Claim ref:8001303839 Oct 2024

After a fair bit of back and forth JLR refused to respond their decision to me so made me wait for their response to go back to the dealership for them to do their dirty work and refuse the claim of £1800 for the repair.

I tried to contact my “designated person”
at JLR who was suddenly unavailable and so had to ask the dealership to contact them on my behalf instead.

JLR refused to pay the fee of £1800 and gave the excuse that it wasn’t covered because it was “outside their framework for good will” and not under warranty either. No mention of a known manufacturing error. On further digging the dealer stated that JLR would have probably covered the full cost if the claim had been made by the first owner a month earlier and not by it’s second owner me!

My next step is the ombudsman.

So they are happy to sell their warranty to a second owner but not to use it and they won’t recognise a dangerous manufacturing error if I am a second owner. Essentially their cars have a max shelf life of six years!!

Essentially JLR are building cars with manufacturing errors that they take no responsibility for once they are resold and sell warranties that are not worth the paper they are written on after tf to a new owner.

I currently have a car I can’t use and my initial impression of what I expected to be a “prestige”
company is appalling. Other family members and myself own these vehicles and intended to buy new vehicles from this company over the next twelve months or so but will now look elsewhere.

They clearly do not appreciate good customer service and how to drive customer loyalty to benefit future sales. Their level
of arrogance to second hand owners is appalling.

Do not touch this company with a barge pole.

Harwoods Brighton inspected my IPace in February 2024 due to a battery traction fault. Harwoods had replaced a battery cell three months previously and stated another two cells needed replacing and would let me know when the battery cells were available. I have heard nothing and have chased Harwoods for an update. No reply so I called JLR who have stated it is not their problem despite the batteries being under warranty. The PCP contract has come to an end and the credit company want me to pay for the cost of replacing the batteries as my PCP contract is with the credit company. Harwoods have stated the battery cells will cost £6,800. JLR sounds like a company which is about to go bust! Why would anyone want to do business with JLR?

Appalling customer service & price gauging at its best at Macarthur Jaguar. No quote provided & charged $3700 for a service with the only additional work carried out was an air con vent clean ($123) and four brake hoses replaced ($570). Billed $1755 for labour costs!!! Disgusting rip off at its best & I won’t be returning.

Poorly serviced Land Rover SV (16000 on…
Poorly serviced Land Rover SV (16000 on speedometer) at Inchape Guildford Jaguar Land Rover. (We own 3 new Land Rovers). Within weeks of service the coolant needed refilling and a couple of months later the car had to be taken back in for brake pad replacing. Poor customer service generally - difficult to get hold - lots of automated responses & zero apology. Has left us with doubts the car was actually serviced at all.

Not filled with confidence by Land Rover UK MD Paddy McGillyCuddy either.

I think how I a been treated by this hole company is disgustingly and heartbreaking as they are the most incompetent people to try to speak to and all the franchise companies who work for them do not speak to each other.
I owned a 69 plate discovery for 2 year and it has been in 3 different JLR garages 11 times in all and it’s still in there since January which means they have had my car 15 months out of 24.
I will be putting something on here every day
now till something is done about it as everyone who wishes to buy one needs to know how they are treating there customers.

Ridiculous Customer Service - calling the CR number, got hang up 3 times in a row by the time I mention about a part update.

I placed order for a part on Marshalls Ipswich in February this year (Paid upfront) and still waiting for the part - the retailer also is frustrated trying to get an update from the dealer and suggested me to contact customer service directly, with the order number, to try and get an update at least.

The attendant called Calsie answered two of my calls and by the moment I mention a part update she just hang up the phone.

Very poor service, avoid purchasing from this brand.

Buyer Beware!!!!
If you are going to buy a new car get ready for a horrendous experience!!!
Ordered a new Defender financed by Drivalia who apparently JLR are very happy to partner with.. Build date confirmed upon order being signed 14 months ago and then last week the bombshell was dropped! Huge price increase… resulting in a take it or leave it request for an additional monthly of £150.00 + VAT!!! Obviously a contract with JLR is not worth the paper it is written on and all of this is ok because in the small print it says they do t “guarantee” prices… Honestly their team could not have cared less……and discussions between ourselves JLR and Drivalia were like watching the scene in Resevoir Dogs where they are blaming each other and pointing the guns at each other - What a joke!!! As I have said BUYER BEWARE.