Jive Communications Reviews 308

I had the pleasure of working with Robert B who was a senior tech there at Jive. He spent a great deal of time with me showing me all the capabilities and features of the JIve Communications platform. There are so many great features available and the interface is rather easy to navigate. They also follow up with your case until your problem is solved. I've used RingCentral and 8X8 and Jive seems to be the best out of them all. I think it is PC Magazine's editors choice for cloud PBX.

I must tell you, after having used Nextiva and Ringcentral over the past several years, now that I am an independent having chosen Jive I'm beyond ecstatic. Ringcentral was unstable as all get out, and Nextiva was prohibitively expensive with a cheap rental phone. Jive was not only considerably less expensive, but they provided me with the finest phone I've EVER had in the VOIP world. I am a business development telemarketer for 5 clients and the quality and cost of my VOIP communications is a make it or break it proposition. First the quality of the system is top flight. I've been told for the first time that I sound "like I'm in the room with them" and there hasn't been one glitch. I'm loving the use of my basic Plantronic headphone coupled with the Yealink phone Jive provided me with. The phone finally has large buttons, not the tiny annoying type on the one Nextiva provided (at a fee no less). The support folks at Jive provide "no waiting" support and get right to the heart of what's needed. Setup was instant and no brainer. I'm beyond thrilled with Jive and highly recommend them to everyone I talk to. The rep that set me up was a gem as well. Well done indeed Jive!

Always super helpful! Great company.

Very interesting concept and easy to use.

Whether you are a novice or an IT geek this is the phone system for you. Have the friendly people at Jive help you set everything up or dive right into the intuitive user interface for more control. You really can do some amazing things with Jive. We are currently using a mixture of CISCO IP Phones and the mobile app deployed over a wide geographic area. The sound quality is top notch.

Great service and a great phone system. Did have a problem with porting over some numbers but in the end all is working.

JIVE is good just wish along with the SMS will come the MMS as well the system is easy to use but does not come with a fully built auto attendant or voice greeting that is customizable with that will be effective kinda how Nextiva does it but be a little better

Great service. Excellent customer service.

Always so helpful and thorough as can be. They sincerely want to help no matter what issue is presented and good about following up to make sure everything is ok. Very patient technicians!

I have been using Jive for over 4 years and couldn’t be happier. They are quick to handle any issues that I have had and they were always polite and knowledgeable. Great job!

We switched from RingCentral to Jive. Jive appeared to offer the same feature set at a better price. The big selling point was U.S. based technical support. I kept both services for a month, while I test-drove Jive. After a month, I cancelled Ring Central and am very happy overall. Tech support has been outstanding. While there are busy periods, like all vendors, once you get someone on the phone, they are very helpful and knowledgeable. I have never had a problem gone unresolved in one phone call, unlike my prior experience with Ring Central. The technicians are easy to understand and communicate with, and always follow-up!

The service has been stellar - no outages or dropped calls, and clarity has been excellent. The virtual fax works as expected and the auto attendant works great!

I highly recommend Jive. As an added bonus, they include a 1-seat license for GoToMeeting - quite a perk if you use it!

I always get wonderful customer service with a great phone service. I have never had any issues with Jive and when I need assistance they are beyond helpful!

We've only just begun using Jive and have yet to actually use our phones due to waiting on the carrier. But the set up went really well and the rep was on top of everything and very familiar with the way things work!

Great customer service and technical support, but sales needs some more training

I do not like Jive. It is way too expensive. Then I found out that you charge extra for helping me work with this over-complicated system. I do not like the platform. The people have been mostly nice, but that first person that I personally talked to acted so put out that I had questions and needed more guidance than what others may need. I hate most everything about it.

We found that using the VoIP with anything but a perfect WiFi connection made the service spotty. We also found that building the decision matrix for routing calls difficult to setup without Technical Support and/or some sort of glossary.

Very professional group of people. From installation to price to service. Very modern features and capable backup

Though we got disconnected due to no fault of his own, Luis made sure that he saw this issue through to the end. Professional and knowledgeable at all time, he showed me that he was concerned about our issue and too ownership of it. This is what customer support is supposed to be.

I would definitely recommend Jive, they always stay on top of things.