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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, most reviewers were let down by their experience overall. Consumers frequently encounter severe network disruptions, extremely slow internet speeds, and highly unreliable connections that constantly disrupt daily work activities. Many individuals note that services often drop completely, fail to function properly after completing a recharge, and deliver far below expected speeds. Some reviewers were not happy with the customer support teams, noting that representatives are unhelpful and consistently fail to resolve customer problems. Customers also mentioned that scheduled technician visits are frequently missed or ignored, leaving users waiting for days without receiving any meaningful assistance. Furthermore, people expressed deep frustration over unexpected billing issues and long delays when trying to set up new connections.

What people talk about most

Service

Consumers express deep dissatisfaction and frustration regarding the horrible service, citing unhelpful... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that support agents do not... See more

Website

Reviewers highlight negative aspects of website performance, consistently reporting that the internet... See more

Staff

Reviewers mention negative feedback about staff, highlighting that consumers face unresponsive customer... See more

Response time

Users describe negative interactions with response time, highlighting that customer care fails to properly... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lo jio network firse hug dia, It's my third time weighting the experience review today i again face the network problem and I have seen many times whenever it's started rain or bad wheather jios... See more

Rated 1 out of 5 stars

Sabse bekar ghatiya and 3rd quality network matlab jio Peise mangneme expert recharge karo recharge karo costomer satisfaction me 0 Bharikhi tarat peise leke service 0 like Freud I really... See more

Rated 1 out of 5 stars

Worst ever. Recently ported from airtel to jio. But that's the worst decision i have ever made in my life. I m not even getting a 4g signal in my 5g phone. I have never been this disappointed . I neve... See more

Rated 1 out of 5 stars

Jio sim ho ya jio air fiber dono ki service bahot hi jyada ghatiya h total waste of money so agar Paisa barbad nahi karna chahte to switch to another service providers.or customer care to usse bhi jya... See more


Company details

  1. Internet Service Provider
  2. also in
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider
  6. Web Hosting Company

Information provided by various external sources

Jio – The largest 4G network in India offers high speed mobile internet connection & an engaging digital ecosystem for a seamless digital experience.


Contact info

  • Lava Lane 4, 27360, Thomasville, United States

  • jio.com

1.1

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(1,391)

484 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst experience with jio

Worst experience with jio
Now service is so poor from 11 july 2026 no service is provided by them my wifi is not working from 7 days i did my b’ness from my home they continuously making fool no action taken by them

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Thirdclass service by jio 5G so far

Thirdclass service by jio 5G so far. they are not capable of solving or backend team is not capable resolving technical issue.. worst worst worst. to whomever it works fine its purely their luck.. my middle finger to jio service and support team.
Have some shame, Jio owners and staff. Out of 30 days in a month, you're effectively giving only 28 days, and on top of that the data resets after 12 AM. Fine, let's accept that. But what about 5G? You're fooling everyone in the name of "unlimited" 5G.
To everyone using Jio—don't use it, it's not worth it. Go to a village, and there are network issues. Go to a slightly forested area, and there are network issues. Sit at home, and there are still network issues. If you can't provide a proper internet service, then just shut it down.
To everyone reading this, please port your number to another network. This is my last recharge with Jio.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

My Avoid Jio AirFiber if You Need Timely Installation experience was extremely…

My experience was extremely disappointing. The service looks good in advertisements, but the installation and customer support were very poor.

After booking, you may end up waiting for days without any proper updates. Customer care keeps giving the same responses, while technicians may not even contact or visit you. Order statuses can be updated without the actual work being done.

If you’re looking for a reliable internet connection with timely installation and good customer service, I would recommend considering other providers before choosing Jio AirFiber.

I hope Jio improves its installation process, technician accountability, and customer support, because my experience was far below expectations.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

the jio team is anything but what jio…

the jio team is anything but what jio means in hindi. the bots are dead and dumb and most insensitive. there internet service goes down at least twice a year and its a pain to get them to resolve at earliest. they also rub it in by sending sms asking if we are enjoying uninterrupted service even though there is a pending complaint of service disruption.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT CHOOSE JIO FIBER EVER

Hello Everyone,

If you happen to see this page, please do not choose Jio Fiber at any cost. Go for any local Net Provider, but do not choose Jio. Most pathetic, unprofessional, and unreliable network service provider. I booked a Jio Fiber connection on 3Rd July, 2026. Then, due to Heavy Rain, the installation was delayed, and after exactly 40 voice calls and nearly 60-70 messages, I did not receive a single update from the company about my Jio Fiber installation status. You'll get nothing but frustration and headaches.
Most insensitive staff and highly incompetent operations.

9 July 2026
Unprompted review
Rated 2 out of 5 stars

Hopless Service from Jio

I had a problem with my Jiofiber connection 3 days ago and made a service request. A representative came in only today repair a simple fault that took him just 10 minutes. Hopeless Service from Jio.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Very very worst company I have ever…

Very very worst company I have ever seen before.... Pending my refund from last 2 months... How many time I called, mailed etc. but no response... If a customer applies in Jio. For connection, first they take the payment and later on the next day the engineer comes and visits to install the connection and says that there will be no connection in the area or the line is disturbed. After that our payment is stucked not received at all. The refund is not even substantial. Call as many times as you want. There is no responsibility of any customers care or a jio company, that is, of the company. There is only a payment letter no refund.

19 May 2026
Unprompted review

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