Jio Reviews 

Service request are not satisfied, customer timely not respond in service centre.customer service is very bed in palwal, Haryana 121102

Jio's network problem is very big. Despite having a tower here, there is no network and calls are also made as if they were good in the beginning So we got the port done and now we are facing a lot of problems, it provides very useless and bad facilities. .

We live in a remote village and work from home as software professionals, so having a reliable internet connection is essential. Before taking a JioFiber connection, we contacted Jio and requested that a technician visit our location to check signal availability. The technician visited and confirmed that the area had a strong signal (around 220 Mbps), so we proceeded with a 30 Mbps subscription.

However, after the installation, the internet connection has been extremely poor. The speed is far below what was promised, and the connection keeps buffering and disconnecting, making it unusable for work.

We contacted Jio Customer Care multiple times. Every time, a service request was raised, but it was closed without any resolution or even informing us. No technician visited to inspect the issue, nor did anyone contact us before closing the complaints. We called again, another service request was raised, and once again it was closed after two days without any update or resolution.

Despite repeatedly reporting the issue, Jio has neither resolved the problem nor agreed to refund our hard-earned money. This has resulted in a complete waste of both our time and money.

This is not the level of service we expected from Jio. Based on our experience, it would have been better to choose Airtel, even if it costs a little more, as reliable service and customer support are far more important than a slightly lower price.

Dear Sir/Madam,

I am writing to formally escalate the prolonged outage of my JioFiber connection, which has now remained non-functional for the past six days. This continuous disruption has severely affected my work, caused significant inconvenience to my family, and is completely unacceptable for a service provided by a company of Jio's reputation.

Please find my account details below:

Account Number: 2235572033
Registered Name: Pratiksha Mithun Dhuru
Registered Mobile Number: 9920806878
Service Address: 203, Gangotri Apartment, Bhandar Gully, L.J. Road, Mahim, Mumbai – 400016
Service Request ID: SR00003CLRCP
Despite repeatedly following up through the Jio App, customer care, and your field engineers, the issue remains unresolved.

During the engineer's visit, we were informed that the internet connection had stopped working because the connection between our building and another building had been mistakenly interchanged by your technical team. If this is indeed the reason, it reflects a serious lapse in your internal operational processes. A customer's service should never be disrupted due to errors committed by the service provider.

We were subsequently assured that the connection would be restored by 10:00 AM the following day. However, this commitment was not honoured. Since then, we have only been receiving repeated assurances that the engineer would arrive "today" or "tomorrow" and that the issue would be resolved shortly. Unfortunately, none of these commitments have been fulfilled.

What is even more concerning is that today I was informed by your office that the engineer could not complete the work because the building security had denied access to the terrace. This statement is completely incorrect. I personally verified the matter with our building watchman, who confirmed that your engineers had collected the terrace keys, accessed the terrace, carried out their inspection, and returned the keys without any restriction whatsoever.

Providing incorrect information to customers instead of genuine status updates is highly unprofessional and unacceptable. Rather than resolving the issue, your team has repeatedly provided false assurances and misleading explanations, leaving me without any clarity or confidence in your service.

Today marks the 6th consecutive day without internet connectivity. I have been continuously paying for a service that has not been provided, while also facing professional losses, disruption to my daily work, and considerable mental stress due to the lack of accountability from your support team.

In view of the above, I request the following on an urgent basis:

Immediate restoration of my JioFiber connection without any further delay.
A detailed written explanation for the prolonged outage and the repeated failure to honour the committed restoration timelines.
A thorough investigation into why customers are being provided with inaccurate and misleading information regarding service status.
An appropriate compensation or bill adjustment for the entire period during which the service has remained unavailable.
Assurance that corrective measures will be implemented to prevent such operational failures and misinformation from recurring in the future.
This level of service is far below the standards expected from Jio. I request you to treat this matter with the utmost urgency. If the issue is not resolved immediately, I will have no option but to escalate the matter to the appropriate customer grievance authorities and consumer forums for further action.

I expect an immediate response along with a permanent resolution to this issue at the earliest.

In My area network issue
Network and internet speed is very bad

Every 15 days m pollution se wire toot jata h
Jio wali team 4_5 din bhi shai nhi karti
Daily reschedule karti rahti h

I'm too much disturbed with this zio network i am not able to do my office and personal work . It takes more than 2-3 minutes to send a normal whatsapp message . And daily the same issue .

Customer care le nam pe zero hai aur har ek plan humare hisab se to set hi.. har bar jitne ka plan chahiye usse jyada vala hi pay karna padega kyun ki inhone options hi aise rakhe hai

this is worst jio wifi connection support customer care is not supported

Terrible customer service. The manager is also responsible for this. Jio services will assure you that they are coming and will waste your time by not coming. I will suggest everyone not to buy Jio and if you want to buy then be ready for bad consequences

I have taken a new JioFiber connection on a recent date. The installation was completed the next day, and the service worked properly for only about 4 hours. After that, the internet became completely dead.

I have since raised multiple complaints to Customer Care. However, no technician/executive has visited to resolve the issue even after repeated follow-ups. Each time I contact them, I receive different responses from individuals, with various reasons mentioned for the delay, but no one has addressed the problem within a reasonable timeframe.

This is not the first time I have faced this issue. I was earlier connected to JioFiber and experienced similar problems multiple times, including:

Internet not working reliably
Speed not matching what I paid for
Service requiring repeated follow-ups before being restored
Eventually I had to quit/cancel the connection due to recurring issues

Fraud Company in Service
For Sale they shows offer and take payment
After Connection installation, service portion is Zero
They do according to them and make the customer dance on their finger tips according to them

Suggest don't use this company's service ever

The worst sim company I’ve been facing a issue of slow internet since past 6 months , I’ve lodged many complaints but there is no improvement this is literally the worst company every don’t ever get their sim literally F you jio !

I rarely share negative experiences publicly, but after exhausting every reasonable avenue to resolve this matter, I believe it is important to highlight the experience I have had with JioFiber.
I booked a JioFiber connection on 13 July, expecting a simple and efficient installation process. Instead, I have encountered one of the most disappointing customer service experiences I have ever faced.
Since placing my booking:
• Despite repeated follow-ups, I have never been proactively contacted with a meaningful update.
• I have spoken to more than 25 customer service representatives, yet not a single person has taken ownership of the issue or provided a clear solution.
• Every conversation ends with the same scripted response: "Your issue has been escalated." Unfortunately, the escalation never translates into action.
• There has been no accountability, no follow-up, and no resolution.
A company's reputation is not built when everything goes smoothly—it is built by how it responds when customers face problems. Repeating scripted responses without taking action is not customer service; it is avoidance.
What is even more disappointing is that, after keeping me waiting for days with repeated assurances that the issue was being "escalated," the only solution ultimately offered was a refund. Rather than resolving the problem and honoring the service they committed to provide, the company simply chose to cancel the request and process a refund. This reflects a complete lack of ownership and commitment to customer satisfaction.
The time I have spent following up, repeating the same information to different representatives, and waiting for updates has been entirely unnecessary and extremely frustrating. Customers deserve transparent communication, timely action, and accountability—not endless transfers, scripted responses, and empty promises.
I sincerely hope JioFiber reviews its customer service processes, empowers its teams to resolve customer issues instead of merely escalating them, and places greater importance on customer experience. A refund does not compensate for the time, inconvenience, and frustration caused by such poor service.
Without question, this has been one of the worst customer service experiences I have ever encountered.

Worst internet speed even if you are in cities not rural area

A terrible connection experience. I booked a Jio AirFiber connection; they quoted me ₹807 and assured me at my home that it would be set up. I paid the ₹807 via GPay and provided the necessary documents; I was told a technician would come to install the Jio device. After nearly four hours, there was no communication. Finally, after speaking on the phone, they claimed there was no tower near my house. I pointed out that I had been telling them from the very beginning that there was no tower nearby, yet they kept insisting it would be done. Now, after taking the ₹807, they say it can't be done due to the lack of a tower. They should have mentioned this beforehand. This has been such a hassle. Please refund the ₹807.

Bad service net also not get 5g it work 4g and bad service and not any offer and not working network and unlimited network 5g not working currently

Jio is worst of all isp in india , fed up with this , if u are starting a company or a business , this isp is definitly not for you

1 star also more for jio worst service compared this previous 3G sorry 2G was better

Utterly bad network all the time , very very very bad for users and not able to full fill the quality even of 144p and keep reloading , very bad

Evening there is a jio tower near me not too far within 200-300m from my house but still very poor speed , very bad , thinking of porting the SIM to AIRTEL

Very poor performance from jio not expecting very por very very bad

I will influence other to not to choose jio never ever.