There is a saying ‘it’s not what a company does wrong it’s what they do about it’ I now have a beautiful strong handrail up the side of my stairs. But twice the product came damaged. It was immediat... See more
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Review summary
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Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more
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Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more
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We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more
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Company details
About Jim Lawrence Lighting & Home
Written by the company
|
Contact info
The Ironworks, IP7 6BQ, Ipswich, United Kingdom
- 01473 826685
- sales@jim-lawrence.co.uk
- jim-lawrence.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The biggest positive is talking to a…
The biggest positive is talking to a human being rather than an AI Bot - both our email contact and telephone prompted a human response so refreshing when the likes of David Austin Roses and Sarah Raven rely on you being stupid enough to not know the difference!!
26 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Mr Blease,
Thank you so much for taking your time to share your feedback. We are glad to hear that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
We bought three pendants and two wall…
We bought three pendants and two wall lights for our newly created kitchen/lounge/ diner. They look and feel top notch …and our electrician agreed.
19 June 2026
Reply from Jim Lawrence Lighting & Home
Dear James
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with the lights you purchased from us.
Best regards, the Jim Lawrence team.
Ceiling rose, chain and braided cable
I've now made two orders from Jim Lawrence and been impressed both times. This one was for a ceiling rose, chain and braided cable to hang a lampshade and they arrived quickly and all together. The items are all good quality and look great now that I've got the fitting in place. The chain has lovely, heavy links, so be warned if you need to cut one to length you'll probably want bolt cutters - I did it with a hacksaw and it was hard work! The braided cable is easy to cut to length and looks very classic.
Whenever I need switches or other lighting accessories it will be the first place I look. For the quality of the items the price was reasonable too so they'll definitely be my go-to supplier for similar things in future.
25 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Alex
Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your order and look forward to helping you in the future. We appreciate your time and effort.
Best regards, the Jim Lawrence team.
Great service delivered next day
Great service delivered next day
These are the second shades bought for my light fixtures the others lasted 20 years!
Fabulous quality
25 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Deborah,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Jim Lawrence products and that they've stood the test of time.
Best regards, the Jim Lawrence team.
Fabulous customer service
25 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Jon
Thank you so much for taking your time to share your feedback. We are delighted that we were able to help with your shopping experience.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Lesley
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Great service, poor website
After visiting the clunky website & failing to complete the order I did it by phone. Once ordered it came very quickly. Delighted, as previously with the product.
16 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Nicki,
Thank you so much for taking your time to share your feedback. We are glad to hear that you are happy with the Handrail purchased and how quickly it arrived. We are continuously working to improve our website and will be sure to pass on your feedback.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Annie,
Thank you so much for taking your time to share your feedback. We're glad you order was has arrived. Our team works hard to dispatch our orders as efficiently as possible.
Best regards, the Jim Lawrence team.
I am very satisfied with the service…
I am very satisfied with the service from Jim Lawrence. All the staff went above and beyond to ensure the lamps were delivered to me in Germany. Unfortunately, Customs didn't quite see it that way. But in the end, they are all up now, and they are BEAUTIFUL!!! I am very happy! Thank you very much!
22 June 2026
Reply from Jim Lawrence Lighting & Home
Thank you so much for taking your time to share your feedback. We are delighted that we were able to help with your order and that they're now up in your home.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Kathleen,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
The best natural fabrics I have found anywhere
My third pair of beautiful linen curtains from Jim Lawrence. The quality is superb. Thank you Jim Lawrence.
10 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Jane,
Thank you so much for taking your time to share your feedback. We are delighted that you're happy with your new pair of curtains.
Best regards, the Jim Lawrence team.
Beautiful products but poor communication
Beautiful products as always but let down by the fact that they never replied to my email when I had a product query. The last time I emailed the response was very, very slow. You would expect more prompt communication when buying such a premium product...
9 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Kristine
Thank you so much for taking the time to share your feedback. We're delighted to hear that you've been happy with your products.
We sincerely apologise that you didn't receive a response to your email. We've checked our system to ensure it wasn't held up or missed on our end, and unfortunately, it doesn't appear to have reached us. We'd be more than happy to contact you separately to discuss your enquiry and make sure we can assist you.
Best regards, the Jim Lawrence Team
5 star…
I had an issue with an item and the team were prompt to resolve.
Easy to communicate with and excellent product range
19 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Kyle,
Thank you for taking the time to share your five-star review with us.
We apologise your product arrived with missing parts. We are delighted that our customer service team helped you efficiently with a replacement and resolved the issue swiftly.
If you require any further assistance regarding your replacement items, please do not hesitate to contact us via email on sales@jim-lawrence.co.uk or ring us on 01473 826969 Monday to Friday 9.30-5pm and speak directly to a member of our helpful sales team.
Professional!
Polite, friendly and efficient. We have never had a bad experience. Either Shen visiting your fabulous showroom or ordering on the phone.
Quality products. Excellent staff!
18 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Sylvia,
Thank you so much for taking your time to share your feedback. We are delighted that you've been happy with your experiences both in our showroom and over the phone.
Best regards, the Jim Lawrence team.
I enjoyed my visits to the showroom
I enjoyed my visits to the showroom, first to pick up a few fabric samples and then a second visit to order the fabric for my blinds and curtains. On both occasions I was looked after really well, would definitely recommend a visit to the showrooms!
11 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Sue,
Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your visits to our showroom.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Elle,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
GreatLove the lights this is the second…
Love the lights this is the second property we’ve put them in
4 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Caroline,
Thank you so much for taking your time to share your feedback. We are delighted that your Jim Lawrence journey continues with your new property.
Best regards, the Jim Lawrence team.
Wonderful quality
Always a delight to receive the high quality and beautiful lamps from this company and they arrived very quick. Thank you, they look stunning:)
10 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Bridget,
Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your new lamps.
Best regards, the Jim Lawrence team.
Great Product, fabulous customer service
We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, prompt, efficient delivery. Well made, stylish items built for longevity. Totally recommend!
10 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Serena,
Thank you so much for taking your time to share your feedback. We are delighted that you have been a Jim Lawrence fan since the beginning. We are also glad that we were able to enhance your Jim Lawrence experience.
Best regards, the Jim Lawrence team.
Wonderful quality products and…
Wonderful quality products and excellent customer service
16 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Jacqueline,
Thank you so much for taking your time to share your feedback. We are delighted that we were able to help with your Jim Lawrence experience.
Best regards, the Jim Lawrence team.
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