There is a saying ‘it’s not what a company does wrong it’s what they do about it’ I now have a beautiful strong handrail up the side of my stairs. But twice the product came damaged. It was immediat... See more
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Review summary
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Reviews shaping this summary
Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more
Company replied
Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more
Company replied
We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more
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Company details
About Jim Lawrence Lighting & Home
Written by the company
|
Contact info
The Ironworks, IP7 6BQ, Ipswich, United Kingdom
- 01473 826685
- sales@jim-lawrence.co.uk
- jim-lawrence.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent quality products and service
Excellent quality products and service, always happy,thank you.😊
14 July 2026
Reply from Jim Lawrence Lighting & Home
Dear Cheralyn,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Jim Lawrence experience.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Janice,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Viv,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your order and that they arrived quickly.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Joanne,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Extremely well designed table lamp
Extremely well designed table lamp, especially with the switch being easily accessible as part of that design.
Arrived very promptly. Overall very pleased
13 July 2026
Reply from Jim Lawrence Lighting & Home
Dear Rosalind,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your table lamp. As we design our products here, our team works hard to make each product the best it can be and are always on the lookout to improve designs.
Best regards, the Jim Lawrence team.
Excellent quality and customer service
Excellent quality and customer service. Delivery was next day too...perfect.
6 July 2026
Reply from Jim Lawrence Lighting & Home
Dear Jane,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your items and that we were able to get your order dispatched as efficiently as possible.
Best regards, the Jim Lawrence team.
Beautiful products and helpful staff
This company produces exceptional quality and beautiful products. We have used them for a number of items including lighting, cupboard handles and door hardware.
The staff are also friendly and helpful.
Would definitely recommend.
6 July 2026
Reply from Jim Lawrence Lighting & Home
Dear Luke,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Marcia,
Thank you so much for taking your time to share your feedback. We are delighted that your order has arrived.
Best regards, the Jim Lawrence team.
Excellent customer service and elegant…
Excellent customer service and elegant products that look lovely in my home.
3 July 2026
Reply from Jim Lawrence Lighting & Home
Good afternoon,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Wonderful quality
Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring. I wanted a fastener for a fanlight window, but whoever I was in a chat with did not seem to know what a fanlight was, so we actually had to change the design of our window.
9 July 2026
Reply from Jim Lawrence Lighting & Home
Dear Mrs Hawkins. Thank you for your 5 star review and for your very helpful feedback. We will chat this through with the team to ensure that everyone understands what a fanlight is. Our window stays are not suitable for fanlights as they are designed to be used on a window with hinges at the side, not one with hinges at the top. However, this is something for discussion with our Design Team and may be a new product for the future. Best regards. The Jim Lawrence Team
Beautiful lampshades
Beautiful lampshades, excellent quality and efficient. I’m a returning customer!
29 June 2026
Reply from Jim Lawrence Lighting & Home
Dear Chloe,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shades.
Best regards, the Jim Lawrence team.
Exceptional customer service from start to finish
We recently ordered two bespoke 13cm French Drum shades for our bedroom renovation. When they arrived, they weren’t what we’d expected due to a change in the frame design. After contacting Jim Lawrence, Sharon, Karen and the team took the time to fully understand our concerns and went above and beyond to find a solution.
They managed to source two of the original-style frames and remade our bespoke shades free of charge, arranging a seamless exchange with DPD. The communication throughout was excellent, and we always felt listened to and valued as customers.
The replacement shades are absolutely beautiful and exactly what we had hoped for. We’ve purchased many Jim Lawrence lights throughout our renovation and this experience has reinforced why we continue to choose them. Outstanding customer service and a company that genuinely stands behind its products.
23 July 2026
Unprompted review
Reply from Jim Lawrence Lighting & Home
Dear Kate,
Thank you so much for taking your time to share your lovely feedback. We are delighted that we were able to help you with your shades and make the process as smooth as possible.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Charles
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
The product is very well made and…
The product is very well made and delivery was earlier than expected, well done those concerned.
2 July 2026
Reply from Jim Lawrence Lighting & Home
Dear Robert,
Thank you so much for taking your time to share your feedback. We are delighted that we were able to get your order out to you quicker then expected.
Best regards, the Jim Lawrence team.
Very knowledgeable about the products they sell
Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions of ones that should fit, but happy to reimburse if the fitments were wrong.
Luckily everything fitted and I’ve now got a wonderful pole.
Excellent info, they are knowledgeable about the products they sell and all received very quickly.
Well deserved 5 stars ….
8 July 2026
Reply from Jim Lawrence Lighting & Home
Dear Sue,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your pole accessories and glad we were able to help you find the right sized pieces.
Best regards, the Jim Lawrence team.
Amazing company to Purchase from.
From the lady who answered the phone, with help and advise to the perfect packaging and delivery and not to forget the amazing quality of the items ordered. Been using over a number of years very happy with the company.
7 July 2026
Reply from Jim Lawrence Lighting & Home
Dear Beverley
Thank you so much for taking your time to share your feedback. We are delighted to hear you are so pleased with your order and the service you received. We look forward to welcoming you back soon.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear David,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Made-to-Measure curtain poles and accessories.
Best regards, the Jim Lawrence team.
Great customer service and excellent…
Great customer service and excellent products. I ordered two wall lights and lampshades and the team at Jim Lawrence noticed I had ordered the wrong lampshades by mistake and were very helpful to put it right with communication all the way. I ordered a bespoke curtain pole and accessories and the website has lots of useful information for measuring and it looks just perfect. Very polite person on the phone when I needed to add an item and it all arrived earlier than expected, beautifully packaged. I am delighted with the whole experience, thank you.
7 July 2026
Reply from Jim Lawrence Lighting & Home
Dear Angela,
Thank you so much for taking your time to share your feedback. We appreciate your kind words and hope you are happy with your Made-to-Measure curtain pole and Carrick Wall Lights.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Ciara,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Ordered button finial curtain poles…
Ordered button finial curtain poles with hold backs. Super quick delivery and extremely well packaged. The quality is amazing and give a high end finish to our living room. Thank you so much 😊
6 July 2026
Reply from Jim Lawrence Lighting & Home
Good morning,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your poles and accessories.
Best regards, the Jim Lawrence team.
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