Andy Gibson - 11/10 service, stuck with me every single step of the process even till after getting the car. Exemplary service offered by him and the Jigsaw team, would 100% recommend him again, would... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently used Jigsaw finance, and the whole process from start to finish was so simple and stress free. My finance representative Andrew Gibson was incredibly helpful and explained each process and... See more
Company replied
I recently got a new car finance deal with the help of Andy Gibson and the process was unbelievably quick. He goes above and beyond to get the best deal and ensure everything is put in place, with... See more
Company replied
Andy Gibson offered me an outstanding service. He truly understood my needs, was extremely patient with me to find the right van even if I changed my mind a few times, always explained the next steps... See more
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Company details
Written by the company
Jigsaw Finance is a business built around personal service, supporting dealers and their customers. With many years of experience, a unique product range to suit all customers and an approach that combines smart technology with traditional personal service, the team reviews each customer individually to help identify a suitable and affordable finance package specific to their needs. Recently awarded Broker of the Year at the DealTrak F&I Conference, Jigsaw Finance has been trading for the last 18 years as a Motor Finance broker, operating right across the curve to enhance the customer and dealer experience by supporting their buying desire and individual circumstance. The Jigsaw Operational Team are ‘On Call’ ready to help dealers and customers, taking over the finance transaction with expert objective insight where required, releasing sales executives to concentrate on their next customer.
Contact info
Genesis Centre, Innovation Way, ST6 4BF, Stoke-on-Trent, United Kingdom
- 01782450745
- enquiries@jigsawfinance.com
- jigsawfinance.com
4.8
Excellent
2K reviews
Replied to 29% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience dealing with Jigsaw Finance
My experience dealing with Jigsaw was one of utter delight as the staff I spoke to were very helpful and eager to see things through to the end.
I would recommend Jigsaw Finance to any of my friends.
My wife had the same experience as myself and feels the same was as myself
Thank you Jigsaw Finance
14 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Joe.
We appreciate you taking the time to share your experience, and your recommendation means a lot.
Thank you for choosing Jigsaw Finance.
The process was very fast and l got…
The process was very fast and l got all the information l wanted ,thank you john for explaining everything and helping me with the car search
16 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Sarah.
We appreciate you taking the time to share your feedback, and it’s great to see everything was clear and straightforward throughout.
Thank you for choosing Jigsaw Finance.
Hiya
Hiya
Firstly my dealings with Martin were exceptional from start yo finish so hats off to you sir!
I attended dealership, test drove a lovely car, signed everything and waited to pay out! However after several calls and sitting at the dealership from 11am to 18:15 awaiting payout from lender it wasn't to be that day?
Martin did everything possible to push the lender but to no avail! Today 20/03/26 it finally paid out and i collect my car 22/03/26!🥳
A big thank you and well done Jigsaw for everything!
Regards
Darren
19 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Darren.
We appreciate you sticking with it while everything was finalised, and it’s great to see the outcome came together in the end.
Enjoy the new car, and thanks again for choosing Jigsaw Finance.
Reply from Jigsaw Finance
Thank you for the review, Simran. It is great to hear you had such a positive experience with our team.
Reply from Jigsaw Finance
Thank you for your review, Aduramigba. We appreciate you taking the time to share your feedback.
This was probably the best I have ever…
This was probably the best I have ever been treated by a finance company. The process was so smooth and professional. Thanks
16 March 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, Phil. We appreciate your feedback and are glad the process felt smooth and professional throughout. Thank you for choosing Jigsaw Finance.
Scott has been an absolute hero helping…
Scott has been an absolute hero helping me ! He is a true value to Jigsaw finance
12 March 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for taking the time to leave a review, Ryan. Your feedback is appreciated and it is good to see the support you received recognised. Thank you for choosing Jigsaw Finance.
Thank you for all the help and support…
Thank you for all the help and support that your company has gave me
13 March 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for taking the time to leave a review, Michelle. Your feedback is appreciated and we are glad you chose Jigsaw Finance.
Reply from Jigsaw Finance
Thank you for taking the time to leave a review, Anthony. Your feedback is appreciated and we are grateful you chose Jigsaw Finance.
The service provided was great…
The service provided was great throughout every step.
Would recommend
6 March 2026
Reply from Jigsaw Finance
Thank you for leaving a review, Clive. It is appreciated. Thank you as well for recommending Jigsaw Finance and for taking the time to share your experience.
Great to deal with
Great to deal with, simple to do, help every step of the way. Of course I was successful in my application so maybe biased. But yea it wasn’t painful at all, and didn’t feel like you had to jump through multiple hurdles.
13 March 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for taking the time to leave a review, Lesley. We appreciate you sharing your experience and choosing Jigsaw Finance.
Reply from Jigsaw Finance
Thank you for leaving a review, Dave. We appreciate the feedback and are glad you chose Jigsaw Finance.
Amazing service good communication…
Amazing service good communication amazing assistant
9 March 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, Sandra. We appreciate the feedback and the kind words about the service and communication.
The service was quick and everything…
The service was quick and everything was explained well.
1 March 2026
Reply from Jigsaw Finance
Thank you for taking the time to leave a review. We appreciate the feedback and the opportunity to assist you.
Clear communication and a straightforward process are important to us, so it is good to see that reflected in your experience. Thank you for choosing Jigsaw Finance.
Smooth and easy service!
I recently used Jigsaw finance, and the whole process from start to finish was so simple and stress free. My finance representative Andrew Gibson was incredibly helpful and explained each process and very quick and finding me the best deal for my new VW Golf! Will definitely recommend and cannot thank you enough for all your help! Many thanks Lee
3 March 2026
Unprompted review
Reply from Jigsaw Finance
Hi Lee, thank you for taking the time to leave a review.
We appreciate your comments and your recommendation. It is good to know the process felt straightforward and easy to manage throughout. Thank you for choosing Jigsaw Finance and we hope you enjoy your new car.
I was struggling to get approved for…
I was struggling to get approved for finance and Jigsaw came through for me. The process was very easy and handled in a professional manner.I would recommend Jigsaw to my family and friends.
1 March 2026
Reply from Jigsaw Finance
Hi Trish, thank you for taking the time to leave a review.
We appreciate your recommendation and are glad you chose Jigsaw Finance. Thank you for your kind comments about the service you received.
Reply from Jigsaw Finance
Hi Janice, thank you for taking the time to leave a review.
We appreciate your feedback and are glad you chose Jigsaw Finance.
Impersonal and pushy
Whole process was confusing. It would be nice to deal with one person but instead had various people calling me from different numbers which made me feel uneasy. I had a terrible experience with one of the callers where I had to be rude to him to stop him from bullying me into taking out a warranty which i'd stated I didn't want at the beginning of the phone call. He proceeded to patronise and try to dominate the conversation. I ended the call. A more personal and polite approach would be a much better experience.
5 March 2026
Unprompted review
Reply from Jigsaw Finance
Hi Rachel,
Thank you for taking the time to share your feedback.
Following our telephone conversation, we agree that on this occasion the experience you described fell short of the standard we aim to provide. That has been reviewed internally and the relevant team manager is addressing the matter with the individuals involved. Your comments have been taken seriously, and we appreciate you raising them with us. Thank you again for bringing this to our attention.
Very good customer service and very…
Very good customer service and very good price easy to talk to also
28 February 2026
Reply from Jigsaw Finance
Thank you for your review, Mark. We appreciate you taking the time to share your feedback.
It is good to know you had a positive experience with the team.
Absolutely fantastic
Absolutely fantastic! Friendly and so accommodating! Would recommend
6 March 2026
Reply from Jigsaw Finance
Thank you for your review, Mr Baker. We appreciate you taking the time to share your feedback.
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