re GU22 7RS Hillmount Woking. I recently learnt Clive Winton retired from managing the blocks of flats in Woking. This is a thousand pities because he always made sure to follow through any email I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Re Hilmount Woking. Giving 4 stars because there is always room for improvement. Our new Manager Emma-Jayne is being very pro-active with regards to improving the management of Hillmount. She dilig... See more
Company replied
Very happy with my interactions with Chantel! She’s been the ONLY person to follow up with me in my entire house purchase process! However, JFM has been tricky to get a response from elsewhere... See more
Company replied
Adrian was fantastic—punctual, polite, and clearly knew what he was doing. He made what I thought would be a boring inspection surprisingly reassuring. Everything was explained in plain English, no ja... See more
Company replied
Company details
- Property Management Company
- Business Management Consultant
- Real Estate Agency
- Real Estate Agents
- Real Estate Developer
Written by the company
Striving for Perfection in the Most Fundamental Elements of Block Management | Highly Experienced & Qualified Managers
Contact info
Middlesex House , 130College Road , HA1 1BQ, Harrow, United Kingdom
- 02038657789
- info@jfm-management.co.uk
- jfm-management.co.uk
4.3
Excellent
269 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great service provided by Carlene
Great service provided by Carlene. In general getting a response from a property manager is difficult. However, I spoke to Carlene and she took ownership of the matter and provided a speedy response and is monitoring the progress. Great communication and support. Well done.
11 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi J & S,
Thanks so much for your kind words — and sorry for the delay in getting back to you (we promise we’re quicker at handling issues than replying to reviews!).
It’s fantastic to hear that Carlene made such a strong impression. She’s a brilliant part of the team, and we're so glad her responsiveness and hands-on approach stood out. Taking ownership and keeping residents in the loop is exactly what we strive for, so it’s great to hear that reflected in your experience.
We’ll be sure to pass your message on to her — she’ll be absolutely chuffed!
Thanks again for taking the time to leave a review.
Excellent Service and amazing Team
Excellent Service and amazing Team!
I want to express my heartfelt appreciation for the exceptional service provided by JFM Lewisham management. The entire team is fantastic, but I want to highlight Mr. Rachid and Ola specifically. They are always incredibly helpful, going above and beyond to ensure that everything runs smoothly. Their dedication and professionalism truly make a difference, and I am grateful for their support. Thank you for a wonderful experience!
10 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Mohamed,
Apologies for the slow reply — we’ve just finished passing your message around the Lewisham team (cue big smiles all round!).
Thank you so much for your kind words and generous feedback. We’re absolutely thrilled to hear that your experience has been such a positive one — and that Rachid and Ola have made a real impact. They’re both incredibly dedicated, and it’s always rewarding to see that effort recognised by the residents they work so hard for.
We’ll be sure to share this with them — though we may need to gently remind them to stay humble afterward!
Thanks again for taking the time to share your experience. It really means a lot to the whole team.
I’ve had a very positive experience…
I’ve had a very positive experience working with JFM, and in particular Ola, who has been incredibly professional, responsive, and thorough in her approach. Her commitment to resolving issues and maintaining clear, consistent communication has made a real difference.
Although Rachid is not part of JFM, his role as the Building Manager for LGW and his close collaboration with Ola has been invaluable. Rachid is extremely hands-on and proactive on-site — always quick to respond and focused on upholding high standards. The partnership between Ola and Rachid has been instrumental in driving positive outcomes for both the building and its residents.
Really grateful for the continued support and dedication from both!
10 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Tyrra,
Thank you so much for your thoughtful review — and apologies for our delayed reply (clearly Ola is faster at responding than the rest of us! 😅).
We’re so pleased to hear that your experience with JFM has been such a positive one, and that Ola’s professionalism and attention to detail have made a real difference. She’s incredibly committed, and it’s always wonderful to see that recognised.
We’d also like to echo your kind words about Rachid — while not officially part of JFM, he’s a fantastic partner and a vital part of what makes Lewisham Gateway run so smoothly. We’re lucky to work alongside someone so hands-on and dependable.
Thanks again for your kind feedback — it really does mean a lot to the whole team.
Helpful ⭐️⭐️⭐️⭐️⭐️
Only grate experience, informative always there to help. I could not ask for more.
Thanks
Nermin
20 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Nermin,
Thank you so much for your lovely review — and for the five shining stars! ⭐️⭐️⭐️⭐️⭐️
We’re really pleased to hear that your experience with us has been so positive. Being helpful, informative, and consistently available is exactly what we strive for, so it’s wonderful to know that came through.
Your kind words mean a lot to the team — thank you again for taking the time to share them.
Jamesie Adams, assistant property manager JFM
The assistant property manager Jamesie has been incredibly helpful and efficient. He responded quickly, sort out any issues without delay and made things easy and stress-free for me. Really appreciate his professionalism and support - a definite 5 star!
30 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi there,
Thank you so much for your wonderful feedback and the five-star rating!
We’re delighted to hear that Jamesie Adams has provided you with helpful, efficient, and stress-free support. He truly embodies the high standards we strive for at JFM, and your kind words mean a lot to both him and the entire team.
We’ll be sure to share your appreciation with Jamesie — it’s feedback like this that keeps us motivated.
Thanks again for taking the time to share your experience!
professional and fast service
professional and fast service, good communication and very helpful. Thank You.
3 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Itamar,
Thank you so much for your kind words! We're thrilled to hear the service hit the mark — we like to think of ourselves as part-time problem solvers, full-time communicators. 😄
If you ever need anything else, you know where to find us — probably replying to an email very quickly!
Shahnaz at JFM Block Management is so…
Shahnaz at JFM Block Management is so helpful and resolves all my issues very quickly, JFM are great company to work with.
3 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your lovely review! We completely agree — Shahnaz has a bit of a superhero streak when it comes to sorting things out quickly (we suspect she runs on coffee and efficiency). 🦸♀️
We’re so glad to hear your experience with JFM has been a great one — we’ll keep doing our best to live up to it!
Jamesie was very prompt and responsive
Jamesie was very prompt and responsive.
I wish him success in very respect.
3 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words! We're delighted to hear that Jamesie was prompt and responsive in assisting you. We'll be sure to pass on your well wishes to him — your support truly means a lot.
Greta is a star
Greta, who seems to manage just about everything at St Andrew's Wharf in Shad Thames, is an absolute star.
3 July 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Don,
Thank you so much for your kind words! We're thrilled to hear that Greta's hard work and dedication at St Andrew's Wharf haven’t gone unnoticed. She truly is a star, and we’ll be sure to pass your lovely feedback on to her.
Thank you Lauren Osborne for helping me…
Thank you Lauren Osborne for helping me quickly and clearly. You sorted out my query without any hassle, and I really appreciate how efficient and easy the process was. Great support!
27 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Frag Assist,
Thank you so much for the lovely review! 🌟
Lauren Osborne is basically our in-house superhero — no cape, just a headset and a knack for solving things fast (and with a smile). We’re so glad she made the process smooth and hassle-free for you.
Your appreciation means a lot, and we’ll be sure to pass the gold star her way ⭐
Thanks again for your support — we’re always here if you need us!
Compassionate staff member - thank you
Leaving a review for Amee Bhatt in particular as she was very helpful to me in a stressful context- she provided a quick response and was very compassionate and helpful. Thank you Amee!
26 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words and lovely feedback!
We’re really glad to hear that Amee was able to support you during a stressful time — she truly embodies the compassionate and responsive service we strive to offer. We’ll be sure to pass your message along to her; it will mean a lot!
Thanks again for taking the time to share your experience.
zero confidence in this firm
zero confidence in this firm, never answer a phone, never in the office. noticed they charge for sublet fees when the lease clearly states they are not entitled to charge for a fee. I urge anyone who has paid a sublet fee to check their lease to see if JFM are entitled to charge or not.
25 June 2025
Unprompted review
Reply from JFM Block & Estate Management
We're sorry to hear about your experience and appreciate you taking the time to leave feedback. At JFM, we take all concerns seriously and are committed to improving our service where it's fallen short of expectations.
We’d welcome the opportunity to look into your situation further. Please get in touch with us directly at complaints@jfm-management.co.uk so we can investigate and respond properly.
Thank you again for your feedback — it helps us grow and do better.
— The JFM Team
I have received exceptional service…
I have received exceptional service from Jamesie Adams who has been very prompt and helpful in providing us with replies to property related enquiries.
24 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words, Taslima. We're delighted to hear that Jamesie Adams provided you with exceptional service and prompt assistance. We'll be sure to pass along your feedback—it's always encouraging to know our team is making a positive impact.
Carlene behaved as a true professional,
Carlene behaved as a true professional,
Prompt in her replies and dealing with the problems.
23 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words, Adela. We're thrilled to hear that Carlene provided you with such a professional and efficient service. Her promptness and proactive approach in resolving issues truly reflect the standards we aim to uphold. We’ll be sure to pass on your lovely feedback to her—it will mean a great deal.
Upsettingly poor service, disregard for leaseholders, extortionate fees
An astonishingly poor record of management of our site, including just in the past year:
- Refusing to provide FENSA certificates to newly fitted doors and windows. Leaseholders are as a result currently unable to sell their properties. JFM have not fully recognised their fault and responsibility to resolve this, despite huge pressure from leaseholders, and have not yet fixed this.
- Refusal to address significant and worsening loss of water pressure in the site despite numerous and sustained complaints from leaseholders. Even suggested that costs for resolving could fall on leaseholders on top of existing charges - what is our (massively increased) service charge for then?
- Ridiculous hiking of fees and overcharging with poor service and communication in return. A seeming disregard for the way their conduct affects people's homes and lives.
Alongside this, in recent correspondence on an issue JFM rudely dismissed my concerns as a leaseholder and made outright false and misleading statements.
Extremely upset and disappointed about their management of our site. Would absolutely not recommend them to any other sites seeking a prospective management company.
20 June 2025
Unprompted review
Reply from JFM Block & Estate Management
We're sorry to hear about your experience and appreciate you taking the time to leave feedback. At JFM, we take all concerns seriously and are committed to improving our service where it's fallen short of expectations.
We’d welcome the opportunity to look into your situation further. Please get in touch with us directly at complaints@jfm-management.co.uk so we can investigate and respond properly.
Thank you again for your feedback — it helps us grow and do better.
— The JFM Team
Thank you Adrian!
I wanted to drop a quick note to give some feedback on Adrian who just completed the fire door inspection for my flat. He was extremely professional and friendly. I feel confident that I know what needs to be done to the door to protect both myself and my neighbours! That is very reassuring. Please send him my thanks - he is a credit to your team.
20 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for taking the time to share your kind feedback. We're thrilled to hear that Adrian provided such professional and friendly service during your fire door inspection. I'll be sure to pass along your appreciation to him—he truly is a valued member of our team.
Your reassurance and satisfaction mean a lot to us. If you need any further assistance, please don't hesitate to reach out.
Review for Shahnaz Adam
My review is for Shahnaz Adam. Always responds promptly to emails advising when payment will be made, which is greatly appreciated and makes my job a lot easier.
18 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words and positive feedback about Shahnaz! We're so glad to hear that her prompt communication and support have made things easier on your end. We'll be sure to pass this along to her — it will definitely make her day!
Joshua Williams is great!
I am a solicitor and I acted for the owners of a flat on a sale. I can only comment on my contact with JFM during that time. And I can confirm it is positive! Joshua Williams was my main contact and he was super helpful and very quick with his replies
18 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your positive feedback, Noel. We're delighted to hear that your experience with JFM was a smooth one and that Joshua provided prompt and helpful support throughout the process. We'll be sure to pass on your kind words to him. It’s always a pleasure to work collaboratively with professionals like yourself.
Supplier Payment
Shahnaz Adam (Finance Ledger Manager) always responds promptly to my emails, providing clear updates as to what the next steps / outstanding actions are. She is always very helpful and polite in her approach and gets things done effectively.
13 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Laura,
Thank you so much for taking the time to share your lovely feedback! We’re thrilled to hear that Shahnaz has been able to assist you effectively and that her prompt and polite approach has made a positive difference.
At JFM, we truly believe in providing clear communication and dedicated support, and your kind words mean the world to us. We’ll be sure to pass your appreciation along to Shahnaz!
If there’s anything else we can do for you, please don’t hesitate to reach out. We’re always here to help.
Shiwal Singh
Shiwal Singh. An exceptionally bright, talented, responsive, kind and customer centric Client Accountant who has transformed the financial management and reporting experience we receive from JFM. Aims to respond in a timely, polite and clear manner to requests for information, her Client is never left in an information vacuum wondering what is going on. A benchmark of performance that others should strive to achieve and when they do then, we would receive the award winning service marketed and we hope for. Keep up the great work Shiwal.
14 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for taking the time to leave such kind words! We’re thrilled to hear that Shiwal’s dedication and expertise have made a positive difference. We like to think of him as our secret weapon—always responsive, clear, and ready to tackle any challenge with a smile (and maybe a magic trick or two up his sleeve).
At JFM, we aim for service that’s nothing short of award-winning. We’re still waiting for that trophy, but your feedback definitely feels like a gold medal! Your kind words motivate us to keep raising the bar—and maybe even adding a few more fun surprises along the way.
Thanks again for your trust—here’s to many more successful collaborations and perhaps a few more laughs too!
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