JF Law Limited Reviews 

1,022
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making the process smooth and reassuring. People frequently highlight the excellent customer service, noting prompt responses and regular updates throughout their claims. Many consumers are very satisfied with the service provided, appreciating the diligence and expertise that often leads to successful outcomes and good settlements. However, some customers also noted issues with communication and responsiveness, experiencing delays in replies or a complete lack of updates. Some people also felt that staff changes led to a lack of continuity, with cases being closed or handled by different agents who were unaware of the details, and a few encountered rude staff members. Additionally, some reviewers mentioned issues in handling their claims, resulting in financial impact or difficulties in proceeding with their case under initial agreements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear, prompt, and informative... See more

Claim

Customers had positive experiences with claim, often highlighting clear communication, responsiveness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as magnificent, spot on, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting efficient, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had a data breach claim settled through JF law, my solicitor Bethan Simons had very clear communication, was responsive and informative and gave me confidence that my claim was being han... See more

Rated 5 out of 5 stars

My 1st impressions of JF LAW and their initial interview was positive I spoke to someone there called Zozan. She was extremely helpful and explained properly everything I needed to know, I felt compl... See more

Rated 5 out of 5 stars

My claim against an airline (in-flight fall) took some time to resolve, but Stephen and the team at JFLaw made sure we were on top of the process the entire time. Very knowledgeable and diligent when... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more


Company details

  1. Law Firm
  2. Personal Injury Attorney

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,022)

262 reviews in the last 12 months

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Rated 1 out of 5 stars

m disabled and was very ill treated and…

m disabled and was very ill treated and discriminated from solicitor paul burgess he left me feeling suicidal after he ill tone and constant integration over my disabilities he was extremely rude condensing and just had no respect. AVOID JF LAW ESP PAUL BURGESS

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and great service…

Great communication and great service from JF law and in particular from Tracy chick. She advised me well on my options, keeping me in the loop step by step and explaining the situation well. Very happy with the service. Would definitely recommend.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a really good experience with JF…

I had a really good experience with JF Law Ltd from start to finish. The whole process was explained clearly and handled smoothly, which made things a lot less stressful for me.

I want to especially thank Tracy Chick for her help throughout my case. She was always professional, quick to respond, and kept me updated at every stage. I genuinely appreciated how straightforward and supportive she was.

Very happy with the service and the outcome. I would definitely recommend JF Law Ltd.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

A waste of my time and effort

A waste of my time and effort. Contacted jflaw to deal with my racist attack. Everything started fine, then I had to chase up my case. Found out there member of staff left without handing my case over to another solicitor. 4 years wasted. Poor solicitors

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the professional…

I am very pleased with the professional treatment and transparency. A staff member named Kerrie-Deryn-Levell demonstrated a high level of commitment in the course of delivering her duties, was fluent in communication, up to date with information, a good listener, worked with you till the end, was always available, and even most times sacrificed her break times to make sure you were satisfied. She is an outstanding staff member. JF Law is highly recommended if you have any legal issues to resolve. Thanks to all other members of staff who supported me until the end, as the case is now closed with a victory.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

★★★★★ Outstanding Service Over Five Years – Highly Recommend JF Law!

I’ve relied on JF Law for my CICA claim over the last five years, and their service has been nothing short of exceptional.
My journey began with Ellie, who took the time to understand my case in detail, guided me through the initial filing process, and ensured all necessary documentation was meticulously prepared. When Ellie moved on, Lucy seamlessly took over – she was incredibly responsive, kept me updated on every development, and addressed all my concerns with patience and professionalism.

Finally, Annalease saw my claim through to its successful conclusion, fighting tirelessly to secure the maximum possible compensation I was entitled to. Her attention to detail and dedication to achieving the best outcome for me was truly remarkable.

Throughout the entire process, the team at JF Law demonstrated genuine care for my situation, maintained clear and consistent communication, and showed extensive expertise in CICA claims. I felt supported and informed at every stage, and I am so grateful for their hard work.

I would recommend JF Law without hesitation to anyone navigating a CICA claim – they are trustworthy, knowledgeable, and truly committed to their clients.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…


I had a very positive experience with JF Law.
They were extremely helpful, responsive and understanding.
Despite my limited English, they made sure to listen carefully and explain things in a clear and reassuring way.
Professional and human service.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Michael-JF law

I can’t thank Michael Higgins at JF Law enough for his help with my case. From start to finish, he listened carefully to every detail and never once made me feel rushed into making a decision. He took the time to explain all possible outcomes — the pros, cons, and any risks involved — in a way that was easy to understand and completely honest.

It’s clear that Michael genuinely works for the benefit of his clients, not just to get a case finished quickly. I always felt informed, supported, and confident that he had my best interests at heart. I’d highly recommend him and JF Law to anyone looking for a solicitor who truly cares about getting the right result.

Thank you once again, Michael, your work is much appreciated.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Recommend Jack Curtis

Had my claim sorted by Jack Curtis, he was very professional, courteous and keep me up to date with the claim. He answered questions/emails quickly and was always happy to help.
Would highly recommend Jack.
Thank you.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The consistency of the updates regarding our claim, and if we had any questions Tracy Chick was an email or telephone call away, would recommend the company due to the service we received! Thanks for all your hard work throughout our claim Tracy.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

After being hit by an uninsured driver…

After being hit by an uninsured driver who drove away, JF Law took on my case through the MIB and throughout they have been extremely professional in handling my case. It was done as swiftly as possible and kept me informed all the way. I can definitely recommend them to any future client.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Kerrie did an awesome helpful service throughout in the all claiming process. Appreciated, thank you.

Aniko Keri

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Kaylee Houghton helped me with my claim…

Kaylee Houghton helped me with my claim she was amazing kept me up to date with every email, always replied with fast response
Made me feel comfortable to be open and honest with herself, truly the best outcome thankyou so much

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Today I called JFLaw to make an enquiry…

Today I called JFLaw to make an enquiry re. a personal injury I suffered at work.
I received a quick response and attention to detailing the type, cause, and when sustained.
The agent’s patience and explanation was clear re. no fee no win process finishing with a GPR message of my personal details.
I appreciate the service so far.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

My case lasted almost five years…

My case lasted almost five years following a road traffic accident involving a foreign HGV driver. After the company couldn’t be traced, my claim was transferred from JF Law to the MIB. Throughout the process, Chris Woodburn at JF Law kept me updated and made several attempts to negotiate a higher settlement on my behalf.

Although I wasn’t fully satisfied with the final offer from the MIB and had hoped for a better outcome, I appreciate that Chris did what he could within the limitations of the situation. In the end, I accepted the offer as the process had gone on for a long time, and I felt fortunate to receive a settlement given the circumstances.

5 July 2025
Unprompted review

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