Losing any piece of valuable jewelry is something that no one ever wants to go through, thankfully Jewelers Mutual exists. They made the experience endurable and worked quickly to get my fiancee's rin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with JM for several years now and the experience is wonderful. We had to submit a claim a while back for my husband's band and it was super simple, we go a response within a few days (we s... See more
Company replied
Very easy and efficient process. Handled claim well and completely replaced my broken bracelet that could not be repaired. I had no out of pocket expense. Will def keep my jewelry insured with this co... See more
Company replied
I paid for repairs to my wife’s ring not realizing repairs were included in my policy. I eventually put in a claim after the fact. You guys did an investigation and reimbursed me for the full amount!... See more
Company replied
Company details
About Jewelers Mutual Group
Written by the company
Jewelers Mutual Group was founded in 1913 by jewelers, for jewelers. We started out insuring jewelry stores and businesses; then, in 1953, we added coverage for personal jewelry like yours.
Why Jewelers Mutual?
We don't insure cars or houses or fancy purebred dogs. We insure jewelry and only jewelry. 💍 💎
We are the jewelry insurance experts.
Your jewelry isn’t ordinary, so don’t settle for ordinary insurance.
Jewelry Insurance Coverage
No matter the type of jewelry you insure, it’ll be protected by our comprehensive repair or replacement coverage. Here’s what’s covered under Jewelers Mutual:
- Loss: You left your ring somewhere (like on a beach towel or restaurant). You know it’s out there but you can’t find it. It’s covered.
- Theft: We know the feeling of heartbreak when something you love is stolen. But rest assured, your stolen piece is covered.
- Damage: You hit your engagement ring on the edge of a table, and it cracks. We’ll cover that.
- Disappearance: Your jewelry could be lost, stolen or at the bottom of a lake. You may not be able to explain where it is or how it vanished. Don’t worry, that’s covered.
- Worldwide Travel: You can travel across the globe and not have to worry about wearing your favorite jewelry.
Homeowners Policy vs. Jewelry Insurance
Most homeowners insurance policies do cover jewelry to some extent. In many cases, however, your coverage is limited by:
- Limitations or exclusions on situations covered
- Requirements to use jewelry replacement companies
- Needing several estimates before settling a claim
- Coverage value limits (leaving the rest up to you)
Keep in mind, a jewelry claim filed against your homeowners policy could affect your entire policy, meaning your premium could go up or your eligibility for your entire homeowners policy could be affected at renewal.
With a Jewelers Mutual policy, one of our jewelry experts connects you with the jeweler of your choice to find the same kind-and-quality replacement. All the work is done for you behind-the-scenes by someone who specializes in fine jewelry.
Trust your home to a homeowners policy, but trust your jewelry to the jewelry insurance specialists.
Contact info
24 Jewelers Park Drive, 54956-3703, Neenah, United States
- 888-884-2424
- personaljewelry@jminsure.com
- jewelersmutual.com
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
needed insurance for wife’s jewelry
needed insurance for wife’s jewelry. Your website made it extremely easy to get insurance
13 May 2026
Reply from Jewelers Mutual Group
Hi Kevin, we're so happy to hear that!
Jewelers Mutual was very helpful and…
Jewelers Mutual was very helpful and quick with replacing my missing jewelry.
14 May 2026
Reply from Jewelers Mutual Group
Hi Torina, glad you could get a replacement quickly!
Wonderful Company !
I find Jewelers Mutual Group to be very helpful, reliable, and easy from my initial inquiry to obtaining a policy.
17 May 2026
Reply from Jewelers Mutual Group
Hi Micki, we're so happy to hear that as we always strive to make things easy! ☺️
No complaints
Everything was smooth and easy. Prices are reasonable. Overall a great experience. Would highly recommend
18 May 2026
Reply from Jewelers Mutual Group
Hi Staish, thanks for the kind words!
Smooth experience
So as most people who have issues with insurance companies. This was not too bad. Pretty smooth process.
27 April 2026
Reply from Jewelers Mutual Group
Hi Neil, we're glad the process went smoothly for you! Please never hesitate to reach out to our customer care team at personaljewelry@jminsure.com if there's anything we can improve upon.
I had switched insurance companies in…
I had switched insurance companies in 2025 from having my wedding set on my homeowners insurance to having a jewelry policy with Jewelers Mutual and was concerned about having a claim shortly after switching. You guys made the claim quick and easy and I was not penalized at all during my next renewal because if that. Thank you for caring so much about your customers.
18 July 2025
Reply from Jewelers Mutual Group
Hi Abby, we're happy to be able to help!
I've never purchased jewelry insurance…
I've never purchased jewelry insurance before, but they made it so easy online to apply for it.
11 May 2026
Reply from Jewelers Mutual Group
Hi Samantha, we're glad you found the process easy. ☺️
Reply from Jewelers Mutual Group
Hi Robert, thank you for the positive feedback! We always strive to make things simple.
Getting a insurance policy was…
Getting a insurance policy was affordable and I feel safe with my jewelry being insured by Jewelers Mutual, I searched many other companies and JM were the best by far
7 May 2026
Reply from Jewelers Mutual Group
Hi Evelyn, thank you for choosing us!
Reply from Jewelers Mutual Group
Hi Melvin, thank you for the kind words!
Reply from Jewelers Mutual Group
Hi Mike, we're happy to hear the process was easy for you.
Fast Claims Service
My wife lost the diamond in her engagement ring at the airport and was completely distraught over the situation. Jeweler’s Mutual made it easy to file a claim and get the repair/replacement done in a timely manner.
14 May 2026
Reply from Jewelers Mutual Group
Hi Luke, it's never fun losing a diamond, but we're happy the repair and replacement went smoothly!
She did great
The initial QR code/link I was provided from from the jeweler took me to jewelers mutual but I was unable to navigate the site from my mobile phone. I had to call but glad I did. She was great. Superb assistance. Hopefully she'll get this and you will reward her
5 May 2026
Reply from Jewelers Mutual Group
Hi Greg, thank you for the kind words! We're sorry the digital experience wasn't seamless - we will share this feedback with our team as we're always looking for ways to improve.
Be careful how soon you file a claim after purchasing policy :)
Claims processing was fast but they are not continuing coverage on my replacement engagement after they paid out $4700 because I filed a claim 2 months after I purchased a policy. Purchased the same ring after. Insurance is supposed to bring peace of mind but that’s a sh*tty thing to do after I provided all the documentation and filed a police report.
28 March 2026
Unprompted review
Reply from Jewelers Mutual Group
Hi Ann, we understand your frustration. We appreciate your feedback and take it seriously. We strive to provide the best service possible and are always looking for ways to improve.
No Hassle Insurance
The whole process from start to finish was easy, quick, and efficient. I had no problems. Quote was fast and very reasonable.
6 May 2026
Reply from Jewelers Mutual Group
Hi Marlene, we're happy that it was easy for you!
Stress free!
Quick and easy process with Jewelers Mutual. Everything was hassle-free and stress-free from start to finish. Great experience overall!
6 May 2026
Reply from Jewelers Mutual Group
Thank you for the feedback! We're happy the experience could be stress-free for you.
The claim was very easy to make
The claim was very easy to make, and my Jeweler handled everything else. Couldn't have been better.
7 May 2026
Reply from Jewelers Mutual Group
Hi Elizabeth, so happy your claim went smoothly. ☺️
Pieces of mind
Having your jewelry pieces insured provides piece of mind. JMG is easy to do business with, on line access 24/7, excellent customer service, fair pricing for the coverage. Ease of adding new pieces to the policy.
9 May 2026
Reply from Jewelers Mutual Group
Hi Bill, thank you so much for the positive feedback! We strive to make the process as easy as possible. ☺️
Jewelry Mutual Group
Jewelry Mutual Group, we’re very helpful very courteous, very professional easy to work with had continuous emails back-and-forth to get all the information they needed
I appreciate for everything they’ve done for me and I believe in the future I’ll be contacting him again to ensure my Jewelry
8 November 2025
Reply from Jewelers Mutual Group
Hi Clare, we're so happy to hear that!
Great coverage vs my old company.
6 May 2026
Reply from Jewelers Mutual Group
Hi Dave, that's awesome! Thanks for the positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.