easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
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The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more
Company replied
I never had a problem making the booking, but had an issue with the payment going through. It kept rejecting my card and the time taken to get to this conclusion was a prolonged period. I had to rep... See more
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Found it difficult to navigate Doesn’t let you choose seats Confused me with the pay authorisation Doesn’t print tickets straight away Leaves you wondering if it worked or not
Company replied
Company details
- #4 of 4 best companies in Airline Ticket Agency
- #2 of 2 best companies in Flights Search Site
- #11 of 11 best companies in Travel Agency
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
I am not happy with Jetstar at all.
I am not happy with Jetstar at all.
On booking it says; 7 kg carry on luggage is allowed + a handbag. I carry a leather hand bag and obviously that will have some weight even if I don’t put much in the bag.
Jetstar has always weighed hand bags well and asked to pay extra.
So, disappointing.
16 June 2026
Reply from Jettzy
Hi there,
JetStar is a budget airline. Their fares are already the cheapest in the market. Most budget airlines are very strict when weighing the bags.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi Ty,
Thank you for your feedback. If you're not happy with the operating airlines, you may contact the airlines directly. Otherwise, you may share your feedback with us and we can help to forward your feedback to the airlines.
Kind regards
Jettzy
Once you establish the account it is easy and quick
Took a minute to get set up but then it was easy
10 June 2026
Reply from Jettzy
Thank you for your positive feedback
It was straight forward. Got a better price.
11 June 2026
Reply from Jettzy
Thank you for your positive feedback
Double standard
About the carry on luggage .
My luggage was 14.5 kg total of two hand luggage . Jetstar hostess added my purse that has medications as i had to carry my medications in my handbag . Total 16.5 kg between me and my partner .
Another passenger luggage was 9.95 kg . They let him go . I was stranded until I paid extra $85 then was allowed to board . Almost last passenger and was unable to find overhead cabin space for my two bags . With another travellers generosity removing her backpack she helped me put my both bags in the overhead cabin .
16 June 2026
Reply from Jettzy
Hi Arun,
Thank you for sharing your feedback. Please be advised that the cabin bag of JetStar, as well as most of the airlines, is 7kg per passenger. The airlines will impose a surcharge in case it exceeds 7kg.
Kind regards
Jettzy
Reply from Jettzy
Hi Abdulla,
We have reviewed your booking and can see that you booked the wrong date on your end. Then the ticket was rebooked directly with the airline.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Quick and efficient
Quick and efficient. That's what a person wants in this busy life today.
11 June 2026
Reply from Jettzy
Thank you for your positive feedback
You made an error
#ACA2602153TY ACA
You made an error. Refunded 1 ticket one way and not the return. And now I'm out of pocket $800. Not the best customer service in this regard and I always fly jet star!! As a pensioner, I can't afford to carry this loss, especially with the millions of dollars you make a year.
What an absolute disgusting reply!! Sorry for my inconvenience!! Terrible customer service and an exhausting experience where nobody could come to a answer and offer a refund. Absolutely appalling.
11 June 2026
Reply from Jettzy
Hi Nicole,
We are sorry for the inconvenience.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
This is my first time to book with…
This is my first time to book with Jetsy & everything was easier than I expected
4 June 2026
Reply from Jettzy
Thank you for your positive feedback
So Great and helpful and respectful as…
So Great and helpful and respectful as well I appreciate it and I love it
Thank you for everything 🫡
9 June 2026
Reply from Jettzy
Thank you for your positive feedback
Such a pathetic service
Such a pathetic service. My payment was processed but i was not issued the ticket. After 2 days they decided to cancel my booking and take 10% service fees. Waste of tiem and money .
18 June 2026
Unprompted review
Reply from Jettzy
Hi Usman,
We apologize for the inconvenience.
Kind regards
Jettzy
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