easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
Company replied
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Review summary
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The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more
Company replied
I never had a problem making the booking, but had an issue with the payment going through. It kept rejecting my card and the time taken to get to this conclusion was a prolonged period. I had to rep... See more
Company replied
Found it difficult to navigate Doesn’t let you choose seats Confused me with the pay authorisation Doesn’t print tickets straight away Leaves you wondering if it worked or not
Company replied
Company details
- #4 of 4 best companies in Airline Ticket Agency
- #2 of 2 best companies in Flights Search Site
- #11 of 11 best companies in Travel Agency
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Jettzy
Thank you for your positive feedback
It’s was a great experience with jettzy…
It’s was a great experience with jettzy very easy maintain the flight tickets and very quick response.
1 July 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi Jane,
Our booking process is standard in the travel industry. From the beginning, you select the flights that you want, then move to select ancillary services (such as extra baggage, travel insurance, seats, etc) and then to the payment page.
We wish to learn from you how we could make it clearer for you. Please drop us a recommendation to feedback@jettzy.com
Best
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Worst experience never ever book with…
Worst experience never ever book with jettzy again and will never let people to book again.
11 July 2026
Reply from Jettzy
Hi Ms Ahmed,
We have reviewed your booking and can confirm that our system issued the correct travel date that you had entered and paid for. Our team has then provided you with the quotation to change the flights.
Cheers
Jettzy
I paid automatically check in 10$but…
I paid automatically check in 10$but it's said failed and wasn't able to do that.However it didn"t refund
2 July 2026
Reply from Jettzy
Hi Shoya,
We apologize for the inconvenience. If the online check-in service failed, the system will automatically refund you. Otherwise, kindly send us a refund request to support@jettzy.com; our team will verify and assist you.
Kind regards
Jettzy
Not enough time
Overall I found this to be helpful and easy to use. Unfortunately I was timed out multiple times and had to re-submit my information.
2 July 2026
Reply from Jettzy
Thank you for your feedback
Jettzy made my booking experience better
Jettzy was easy to use. I strongly recommend others to use this app. I love it
10 July 2026
Reply from Jettzy
Thank you for your positive feedback
I was charged for a suitcase
I was charged for a suitcase, and I had already paid for because they hadn’t given the information to Virgin Atlantic and I need to cancel a booking going back to Canberra from Melbourne and it’s been almost impossible to do
3 July 2026
Reply from Jettzy
Hi there
We have reviewed your bookings and can see that both of your bookings (with JetStar and Virgin Australia) did not come with any checked bag at the time you purchased the tickets with us. If you paid to the airline later, please contact them to discuss the matter.
Kind regards
Jettzy
I was happy with the price and the…DayTime flights are the besr
I was happy with the price and the service. Very easy to book on line .
9 July 2026
Reply from Jettzy
Thank you for your positive feedback
A lovely birthday present from my…
A lovely birthday present from my family. A trip to Brisbane
30 June 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
I booked twice
I booked twice - the first time by accident. Luckily we booked refundable tickets. We are hoping that Jetzy will refund us the cost of the first booking…..
9 July 2026
Reply from Jettzy
Thank you for your positive feedback
Not recieved any advice about the…
Not recieved any advice about the question I aksed. Can you please let me know if I am entitled to a full or partial refund if I cancel my booking to Alice Springs from Brisbane (17/7/26) and return on the 21/7/26. Booking numbers 10101891306 and 10101891303. What are my options please.
1 July 2026
Reply from Jettzy
Hi Helen,
Our team has replied to advise you that your tickets are non-refundable per the ticket's fare rules. If you would like to change your travel date, we can check the change fee.
Kind regards
Jettzy
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