The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
Company replied
Found it difficult to navigate Doesn’t let you choose seats Confused me with the pay authorisation Doesn’t print tickets straight away Leaves you wondering if it worked or not
Company replied
I didn't realize the tickets were in Australia dollars till it was too late. I would not have proceed if I had know as I was paying in NZ $ Making it more expensive.
Company replied
Company details
- #4 of 4 best companies in Airline Ticket Agency
- #2 of 2 best companies in Flights Search Site
- #11 of 11 best companies in Travel Agency
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi there,
We apologize for the inconvenience. Due to a system limitation, we are unable to help you with a name amendment. Our team advised you to contact JetStar directly.
Kind regards
Jettzy
I can’t understand why you charge for…
I can’t understand why you charge for check in and it kept on taking me payment page even after I had paid.
20 June 2026
Reply from Jettzy
Hi there,
The check-in service that you mentioned here is the automated online check-in service. This means our system will automatically do the check-in for you on the date of departure and send the boarding pass to you. Since this is an additional service, it comes with an additional charge, not free. If you do not want to pay for this service, you can still check in by yourself directly on the airline's website or at the airport counter.
Cheers
Jettzy
Reply from Jettzy
Thank you for your positive feedback
It’s was a great experience with jettzy…
It’s was a great experience with jettzy very easy maintain the flight tickets and very quick response.
1 July 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Worst experience never ever book with…
Worst experience never ever book with jettzy again and will never let people to book again.
11 July 2026
Reply from Jettzy
Hi Ms Ahmed,
We have reviewed your booking and can confirm that our system issued the correct travel date that you had entered and paid for. Our team has then provided you with the quotation to change the flights.
Cheers
Jettzy
I paid automatically check in 10$but…
I paid automatically check in 10$but it's said failed and wasn't able to do that.However it didn"t refund
2 July 2026
Not enough time
Overall I found this to be helpful and easy to use. Unfortunately I was timed out multiple times and had to re-submit my information.
2 July 2026
Reply from Jettzy
Thank you for your feedback
Jettzy made my booking experience better
Jettzy was easy to use. I strongly recommend others to use this app. I love it
10 July 2026
Reply from Jettzy
Thank you for your positive feedback
I was charged for a suitcase
I was charged for a suitcase, and I had already paid for because they hadn’t given the information to Virgin Atlantic and I need to cancel a booking going back to Canberra from Melbourne and it’s been almost impossible to do
3 July 2026
Reply from Jettzy
Hi there
We have reviewed your bookings and can see that both of your bookings (with JetStar and Virgin Australia) did not come with any checked bag at the time you purchased the tickets with us. If you paid to the airline later, please contact them to discuss the matter.
Kind regards
Jettzy
I was happy with the price and the…DayTime flights are the besr
I was happy with the price and the service. Very easy to book on line .
9 July 2026
Reply from Jettzy
Thank you for your positive feedback
A lovely birthday present from my…
A lovely birthday present from my family. A trip to Brisbane
30 June 2026
Reply from Jettzy
Thank you for your positive feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.